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Maxicus Customer Care Executive Interview Questions and Answers

Updated 8 Jul 2024

Maxicus Customer Care Executive Interview Experiences

3 interviews found

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. How can you solve the problems of customer
  • Ans. 

    By actively listening to their concerns, offering solutions, and following up to ensure satisfaction.

    • Listen attentively to the customer's problem

    • Offer appropriate solutions or alternatives

    • Follow up to ensure the issue has been resolved to the customer's satisfaction

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me something about you?

I applied via Referral and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell about your self
  • Q2. If customer's facing issue with their order how to you help them?
  • Ans. 

    I would listen to their issue, apologize for the inconvenience, and offer a solution.

    • Listen actively to the customer's issue

    • Apologize for the inconvenience caused

    • Offer a solution that meets the customer's needs

    • Follow up with the customer to ensure their issue has been resolved

    • Provide excellent customer service throughout the interaction

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Maxicus Customer Care Executive interview:
  • Customer Interaction
Interview preparation tips for other job seekers - Try to give chance to New comers without any experience so they can also gain some experience.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Introduce yourself
  • Q2. Previous experience
  • Q3. Daily routine
Round 2 - HR 

(2 Questions)

  • Q1. Mother tongue issue check
  • Q2. Location related
Round 3 - Cleint discussion 

(2 Questions)

  • Q1. Process related questions
  • Q2. Last experience

Interview Preparation Tips

Topics to prepare for iEnergizer Customer Care Executive interview:
  • Process Control
Interview preparation tips for other job seekers - Environment is too good
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Tell about yourself?
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient approach towards customers

    • Received multiple awards for excellent customer service

  • Answered by AI
  • Q2. What did you know about choosing this role?
  • Ans. 

    I chose this role because of my passion for helping others and my strong communication skills.

    • Passion for helping others

    • Strong communication skills

    • Enjoy problem-solving and resolving issues

    • Previous experience in customer service

    • Desire to make a positive impact on customers

  • Answered by AI
  • Q3. Why should we hire you?
  • Ans. 

    I am a dedicated and empathetic professional with a strong background in customer service.

    • I have excellent communication skills and can effectively handle customer inquiries and complaints.

    • I am highly organized and detail-oriented, ensuring that all customer issues are resolved in a timely manner.

    • I am a team player and can work well under pressure to meet customer needs and exceed expectations.

  • Answered by AI
  • Q4. How to handled & manage with company members?
  • Ans. 

    Handling and managing company members involves effective communication, conflict resolution, and fostering a positive work environment.

    • Establish open lines of communication with team members

    • Listen actively to their concerns and feedback

    • Provide support and guidance when needed

    • Address conflicts promptly and professionally

    • Encourage teamwork and collaboration

    • Recognize and reward individual and team achievements

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Are you flexible to work with company?
  • Ans. 

    Yes, I am flexible to work with the company and adapt to changing schedules or tasks.

    • I am willing to work different shifts, including weekends and holidays if required.

    • I can handle multiple tasks simultaneously and prioritize them effectively.

    • I am open to learning new skills and taking on additional responsibilities as needed.

  • Answered by AI
  • Q2. Why should we select to you ?
  • Ans. 

    I have a strong background in customer service, excellent communication skills, and a passion for helping others.

    • Extensive experience in customer service roles

    • Excellent communication skills, both written and verbal

    • Proven track record of resolving customer issues effectively

    • Passionate about providing top-notch customer care

    • Ability to remain calm and professional in challenging situations

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - My confidence to track & succeed among my choosing role.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Describe yourself
  • Q2. Related studies
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Communication skills
  • Q2. General questions abt customer handling
Round 2 - One-on-one 

(2 Questions)

  • Q1. General questions
  • Q2. Abt customer service
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Q2. Tell me about your previous company experience?
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. About your self
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
-
Result
No response

I applied via Walk-in and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Graduation completed or not?
  • Q2. What experience you carry?

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't go walk in WNS company viman nagar, if your leaving in pune far from the company. They don't hire people who leaves near by moshi, chikhali or bhosari. They have some kilometres of range from there they hire the candidates.

Maxicus Interview FAQs

How many rounds are there in Maxicus Customer Care Executive interview?
Maxicus interview process usually has 1-2 rounds. The most common rounds in the Maxicus interview process are HR, One-on-one Round and Resume Shortlist.
What are the top questions asked in Maxicus Customer Care Executive interview?

Some of the top questions asked at the Maxicus Customer Care Executive interview -

  1. If customer's facing issue with their order how to you help th...read more
  2. How can you solve the problems of custo...read more

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People are getting interviews through

based on 3 Maxicus interviews
Referral
Job Portal
67%
33%
Moderate Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Maxicus Customer Care Executive Salary
based on 19 salaries
₹1.2 L/yr - ₹3.2 L/yr
20% less than the average Customer Care Executive Salary in India
View more details

Maxicus Customer Care Executive Reviews and Ratings

based on 13 reviews

2.4/5

Rating in categories

2.3

Skill development

2.1

Work-Life balance

2.0

Salary & Benefits

2.6

Job Security

2.3

Company culture

1.9

Promotions/Appraisal

2.2

Work Satisfaction

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