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Firstsource Solutions Customer Care Executive Interview Questions and Answers

Updated 27 Sep 2024

Firstsource Solutions Customer Care Executive Interview Experiences

4 interviews found

Customer Care Executive Interview Questions & Answers

user image P.Shyamsai Sagar

posted on 27 Sep 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. About your self
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

The basic level of aptitudes

Round 3 - HR 

(2 Questions)

  • Q1. They only expected the clear conversion
  • Q2. Tell about yourself
  • Ans. 

    I am a dedicated and experienced Customer Care Executive with excellent communication skills.

    • I have worked in the customer service industry for 5 years.

    • I have a strong ability to empathize with customers and understand their needs.

    • I am skilled in resolving customer complaints and finding solutions to their problems.

    • I have received multiple awards for providing exceptional customer service.

    • I am fluent in multiple langua...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Knowledge is not only they wanted.they also wanted the family background..

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

Interview Questionnaire 

2 Questions

  • Q1. What debit card ,long cvv number
  • Ans. 

    The CVV number on a debit card is a 3-digit security code located on the back of the card.

    • CVV stands for Card Verification Value

    • It is used as an additional security measure for online transactions

    • The CVV number is not embossed on the card and is different from the card's PIN

    • It is usually located on the back of the card, to the right of the signature panel

    • The CVV number for most debit cards is 3 digits long

  • Answered by AI
  • Q2. Banking services

Interview Preparation Tips

Interview preparation tips for other job seekers - Ok

I applied via Naukri.com and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction & work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - GOOD

Firstsource Solutions interview questions for designations

 Customer Executive

 (2)

 Customer Support Executive

 (7)

 Customer Service Executive

 (6)

 Senior Customer Service Executive

 (1)

 Customer Support

 (1)

 Senior Customer Support Executive

 (2)

 Customer Service Associate

 (24)

 Customer Support Associate

 (10)

Customer Care Executive Jobs at Firstsource Solutions

View all

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Dec 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

It was pretty good experience

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. What was your memorable day
Round 3 - One-on-one 

(2 Questions)

  • Q1. Introduction about myself
  • Q2. Tell me about your previous company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident always and believe in yourself
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. What is a Business Process Outsourcing (BPO)?
  • Ans. 

    BPO is the practice of contracting specific business tasks to a third-party service provider.

    • BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

    • Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.

    • Popular BPO destinations include India, the Philippines, and Eastern Europe.

    • Examples of BPO companies include Accenture, Conve

  • Answered by AI
  • Q2. What motivates you to pursue this job?
  • Ans. 

    I am motivated to pursue a career as a Customer Care Executive because I enjoy helping others and resolving issues to ensure customer satisfaction.

    • I have a passion for providing excellent customer service and building positive relationships with customers.

    • I am motivated by the opportunity to make a difference in someone's day by resolving their concerns and providing support.

    • I enjoy the challenge of problem-solving and...

  • Answered by AI
  • Q3. How much salary did you expect?
  • Ans. 

    I am looking for a competitive salary that reflects my experience and skills in customer care.

    • I am open to discussing salary based on the responsibilities and expectations of the role.

    • I have researched the average salary range for Customer Care Executives in this industry.

    • I am looking for a salary that is commensurate with my qualifications and experience.

    • I am also interested in discussing benefits and opportunities fo

  • Answered by AI
  • Q4. What are the main kpi in bpo
  • Ans. 

    Key Performance Indicators (KPIs) in a BPO are metrics used to measure the performance and success of the operations.

    • Average Handle Time (AHT) - measures the average time taken to handle a customer query or concern.

    • First Call Resolution (FCR) - measures the percentage of customer issues resolved on the first call.

    • Customer Satisfaction Score (CSAT) - measures the satisfaction level of customers with the service provided...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Put in diligent effort, as hard work consistently yields rewards.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Tell about yourself?
  • Ans. 

    I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

    • 5 years of experience in customer care

    • Skilled in resolving customer issues

    • Strong communication and problem-solving skills

    • Empathetic and patient approach towards customers

    • Received multiple awards for excellent customer service

  • Answered by AI
  • Q2. What did you know about choosing this role?
  • Ans. 

    I chose this role because of my passion for helping others and my strong communication skills.

    • Passion for helping others

    • Strong communication skills

    • Enjoy problem-solving and resolving issues

    • Previous experience in customer service

    • Desire to make a positive impact on customers

  • Answered by AI
  • Q3. Why should we hire you?
  • Ans. 

    I am a dedicated and empathetic professional with a strong background in customer service.

    • I have excellent communication skills and can effectively handle customer inquiries and complaints.

    • I am highly organized and detail-oriented, ensuring that all customer issues are resolved in a timely manner.

    • I am a team player and can work well under pressure to meet customer needs and exceed expectations.

  • Answered by AI
  • Q4. How to handled & manage with company members?
  • Ans. 

    Handling and managing company members involves effective communication, conflict resolution, and fostering a positive work environment.

    • Establish open lines of communication with team members

    • Listen actively to their concerns and feedback

    • Provide support and guidance when needed

    • Address conflicts promptly and professionally

    • Encourage teamwork and collaboration

    • Recognize and reward individual and team achievements

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Are you flexible to work with company?
  • Ans. 

    Yes, I am flexible to work with the company and adapt to changing schedules or tasks.

    • I am willing to work different shifts, including weekends and holidays if required.

    • I can handle multiple tasks simultaneously and prioritize them effectively.

    • I am open to learning new skills and taking on additional responsibilities as needed.

  • Answered by AI
  • Q2. Why should we select to you ?
  • Ans. 

    I have a strong background in customer service, excellent communication skills, and a passion for helping others.

    • Extensive experience in customer service roles

    • Excellent communication skills, both written and verbal

    • Proven track record of resolving customer issues effectively

    • Passionate about providing top-notch customer care

    • Ability to remain calm and professional in challenging situations

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - My confidence to track & succeed among my choosing role.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about your self
  • Q2. How to handle a angry customer
  • Ans. 

    Listen to their concerns, empathize, apologize, offer solutions, follow up

    • Listen actively to their complaints without interrupting

    • Empathize with their situation and show understanding

    • Apologize for any inconvenience caused, even if it wasn't your fault

    • Offer solutions to resolve the issue and make things right

    • Follow up with the customer to ensure their satisfaction

  • Answered by AI
  • Q3. Please tell me your previous experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Polite and prepare your way of expressing
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Tell about yourself
  • Q2. Why the gap. Is huge?
  • Q3. Where does your husband work
  • Q4. When would you join?

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are married, your likelihood of being hired may be lower. Conceal any employment gaps if possible.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Communication skills
  • Q2. General questions abt customer handling
Round 2 - One-on-one 

(2 Questions)

  • Q1. General questions
  • Q2. Abt customer service

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Customer Care Executive interview?
Firstsource Solutions interview process usually has 2 rounds. The most common rounds in the Firstsource Solutions interview process are Resume Shortlist, Aptitude Test and HR.
How to prepare for Firstsource Solutions Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Communication Skills, Customer Service, international bpo, International Voice Process and voice process.
What are the top questions asked in Firstsource Solutions Customer Care Executive interview?

Some of the top questions asked at the Firstsource Solutions Customer Care Executive interview -

  1. What debit card ,long cvv numb...read more
  2. They only expected the clear convers...read more
  3. Banking servi...read more

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People are getting interviews through

based on 2 Firstsource Solutions interviews
Referral
Job Portal
50%
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Moderate Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Firstsource Solutions Customer Care Executive Salary
based on 233 salaries
₹0.8 L/yr - ₹5 L/yr
At par with the average Customer Care Executive Salary in India
View more details

Firstsource Solutions Customer Care Executive Reviews and Ratings

based on 102 reviews

3.3/5

Rating in categories

3.2

Skill development

3.3

Work-Life balance

3.0

Salary & Benefits

3.1

Job Security

3.4

Company culture

2.6

Promotions/Appraisal

3.2

Work Satisfaction

Explore 102 Reviews and Ratings
Customer Care Executive

Mumbai Suburban,

Mumbai

0-5 Yrs

₹ 2.5-3.25 LPA

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Customer Care Executive

Mumbai Suburban

0-5 Yrs

₹ 1.25-3.5 LPA

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