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Firstsource Solutions Customer Care Executive Interview Questions and Answers

Updated 27 Sep 2024

Firstsource Solutions Customer Care Executive Interview Experiences

4 interviews found

Customer Care Executive Interview Questions & Answers

user image P.Shyamsai Sagar

posted on 27 Sep 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. About your self
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

The basic level of aptitudes

Round 3 - HR 

(2 Questions)

  • Q1. They only expected the clear conversion
  • Q2. Tell about yourself
  • Ans. 

    I am a dedicated and experienced Customer Care Executive with excellent communication skills.

    • I have worked in the customer service industry for 5 years.

    • I have a strong ability to empathize with customers and understand their needs.

    • I am skilled in resolving customer complaints and finding solutions to their problems.

    • I have received multiple awards for providing exceptional customer service.

    • I am fluent in multiple langua...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Knowledge is not only they wanted.they also wanted the family background..

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?

Interview Questionnaire 

2 Questions

  • Q1. What debit card ,long cvv number
  • Ans. 

    The CVV number on a debit card is a 3-digit security code located on the back of the card.

    • CVV stands for Card Verification Value

    • It is used as an additional security measure for online transactions

    • The CVV number is not embossed on the card and is different from the card's PIN

    • It is usually located on the back of the card, to the right of the signature panel

    • The CVV number for most debit cards is 3 digits long

  • Answered by AI
  • Q2. Banking services

Interview Preparation Tips

Interview preparation tips for other job seekers - Ok

I applied via Naukri.com and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction & work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - GOOD

Firstsource Solutions interview questions for designations

 Non Voice Customer Care Executive

 (1)

 Customer Executive

 (2)

 Customer Service Executive

 (7)

 Customer Support Executive

 (7)

 Senior Customer Service Executive

 (1)

 Customer Support

 (1)

 Senior Customer Support Executive

 (3)

 Customer Service Associate

 (24)

Interview questions from similar companies

I applied via Walk-in and was interviewed before Nov 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self.
  • Q2. What do you join this company
  • Q3. Tell me about your Aurangabad city

Interview Preparation Tips

Interview preparation tips for other job seekers - My interview 5 Round .first round ask me tell about your self. And education related questions computer knowledge communction skill tayping speed and last dacoument varification that after appointment letter then training start

I applied via Naukri.com and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about yourself and speak on any of the random topic for 2 mins and why you want to join teleperformance.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and do not fumbal English mush be got.

I applied via Referral and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Self introduction, previous work experience and reason for selecting this company

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't fumble

I applied via Naukri.com and was interviewed before Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Are you comfortable with night shift?
  • Q2. Why do you want to join bpo?
  • Q3. Are you okay with rotainal shift and rotational off?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and you are good to go....

Interview Preparation Tips

Round: Resume Shortlist
Experience: Jam round
Tips: Talk about the taypink


Round: Test
Experience: Jam round
Tips: Talk about the taypink

Total Questions: 15

Round: Test
Experience: Discation
Tips: Yes
Duration: 15 minutes

I appeared for an interview in Jan 2017.

Interview Preparation Tips

Round: Resume Shortlist
Experience: I passed first round by giving interview in english rapidly questiones
Tips: be confident

Round: Test
Duration: 30 minutes
Total Questions: 20

Skills: Communication

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Customer Care Executive interview?
Firstsource Solutions interview process usually has 2 rounds. The most common rounds in the Firstsource Solutions interview process are Resume Shortlist, Aptitude Test and HR.
How to prepare for Firstsource Solutions Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are Customer Service, Communication Skills, International Voice Process, international bpo and voice process.
What are the top questions asked in Firstsource Solutions Customer Care Executive interview?

Some of the top questions asked at the Firstsource Solutions Customer Care Executive interview -

  1. What debit card ,long cvv numb...read more
  2. They only expected the clear convers...read more
  3. Banking servi...read more

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Firstsource Solutions Customer Care Executive Interview Process

based on 5 interviews

Interview experience

3.6
  
Good
View more
Firstsource Solutions Customer Care Executive Salary
based on 237 salaries
₹0.8 L/yr - ₹5 L/yr
At par with the average Customer Care Executive Salary in India
View more details

Firstsource Solutions Customer Care Executive Reviews and Ratings

based on 107 reviews

3.7/5

Rating in categories

3.7

Skill development

3.6

Work-life balance

3.5

Salary

3.5

Job security

3.9

Company culture

3.2

Promotions

3.7

Work satisfaction

Explore 107 Reviews and Ratings
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