AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
i
iEnergizer
Compare
Filter interviews by
iEnergizer Customer Support Associate Interview Questions, Process, and Tips
Top iEnergizer Customer Support Associate Interview Questions and Answers
- Q1. Tell me about the climate conditions of today?
- Q2. What do you understand about customer service?
- Q3. How do you deal with angry customer?
iEnergizer Customer Support Associate Interview Experiences
8 interviews found
(2 Questions)
- Q1. Tell me about yourself ?
- Q2. What did you do yesterday?
(2 Questions)
- Q1. What was your work in your previous company ?
- Q2. Where were the KPI's
- Ans.
KPI's were used to measure performance and track progress in customer support.
KPI's (Key Performance Indicators) were likely used to measure metrics such as response time, customer satisfaction, first call resolution rate, etc.
They help track progress towards goals and identify areas for improvement.
Examples of KPI's in customer support include average resolution time, customer retention rate, and Net Promoter Score (N
Speaking and listening test
(1 Question)
- Q1. How do you handle pressure at your work ?
Selected
I applied via Walk-in and was interviewed in Jan 2024. There were 3 interview rounds.
(3 Questions)
- Q1. Tell me about yourself?
- Q2. How do you deal with angry customer?
- Ans.
I remain calm, listen actively, empathize with the customer, apologize for the inconvenience, and work towards finding a solution.
Remain calm and composed
Listen actively to understand the customer's concerns
Empathize with the customer's situation
Apologize for the inconvenience caused
Work towards finding a solution to address the customer's issue
Offer alternatives or escalate to a supervisor if necessary
- Q3. What is customer support?
- Ans.
Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction with a product or service.
Assisting customers with inquiries, complaints, and technical issues
Providing product information and troubleshooting guidance
Resolving billing and payment issues
Ensuring customer satisfaction and retention
Handling escalations and complaints professionally
Offering proactive support an
(4 Questions)
- Q1. Tell me about yourself
- Q2. Why you want to join BPO?
- Q3. Tell me about the climate conditions of today?
- Ans.
The climate conditions today are sunny with a slight breeze and temperatures in the mid-70s.
Sunny weather with clear skies
Slight breeze noticeable
Temperature in the mid-70s
Low humidity levels
- Q4. Why you want to switch your profile?
This test name is pmap. This is a aptitude test where you find the questions related to english, typing, accent, mathematics and so on
Interview Preparation Tips
- Spoken English
Selected
I applied via Walk-in and was interviewed in Oct 2023. There were 2 interview rounds.
(2 Questions)
- Q1. The questions are like introduce yourself.Tell me about your city.About delhi metro,women empowerment etc.They only see your confidence level of speaking in english.On the basis of speaking they will hire
- Q2. About yourself. About social media. About women empowerment. About your city.
Interview Preparation Tips
- Social media
- Delhi metro
- Women empowermet
Bhanuu Pratapp
Selected
I applied via LinkedIn and was interviewed in Apr 2024. There were 2 interview rounds.
(3 Questions)
- Q1. About yourself Experience Why to join here
- Q2. Experience in last company?
- Q3. Why to join here?
Chat round
How to deal with customer on chat
Questions from Resume
iEnergizer interview questions for designations
Mandy sandhu
(1 Question)
- Q1. Rolls and responsibilities of last job
(1 Question)
- Q1. How did you spent your last birthday
Interview Preparation Tips
Get interview-ready with Top iEnergizer Interview Questions
Paridhi Dixit
Selected
I applied via Referral and was interviewed before Apr 2023. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about yourself
(1 Question)
- Q1. What do you understand about customer service?
- Ans.
Customer service involves providing assistance and support to customers to ensure their satisfaction and loyalty.
Customer service is about meeting the needs and expectations of customers
It involves actively listening to customers and addressing their concerns
Providing timely and accurate information to customers is essential
Building rapport and relationships with customers to enhance their experience
Resolving customer ...
Selected
I applied via Walk-in and was interviewed before Aug 2022. There were 2 interview rounds.
(4 Questions)
- Q1. Tell me about your self
- Q2. Tell me about your Past experience
- Q3. How can you handle irritate customers
- Ans.
Handling irritated customers requires active listening, empathy, and problem-solving skills.
Stay calm and composed
Listen actively and empathize with the customer's concerns
Apologize for any inconvenience caused
Offer a solution or alternative options
Seek assistance from a supervisor if necessary
Follow up with the customer to ensure satisfaction
- Q4. Tell me about your last trip.
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Jul 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Just be confident regarding your skills
- Q2. What do I know about games?
- Ans.
I have a strong knowledge and passion for various types of games, including video games, board games, and card games.
I am familiar with popular video game genres such as action, adventure, role-playing, and simulation.
I enjoy playing board games like Settlers of Catan, Ticket to Ride, and Codenames.
I have experience playing card games like Poker, Uno, and Magic: The Gathering.
(1 Question)
- Q1. What are my future prospects
Top trending discussions
Interview questions from similar companies
Customer Support Associate Interview Questions & Answers
Firstsource Solutions
Anonymous
posted on 12 Aug 2024
I applied via Campus Placement
They will give some topic and we have to discuss with the other candidates.
Easy assignment.. It was just around one hour...
It is also easy.. It was just around one hour. six sections like listening, speaking, free speech, email writing, listening comprehension..
(2 Questions)
- Q1. Tell me about ur self
- Ans.
I am a dedicated and empathetic customer support associate with a passion for helping customers resolve their issues.
I have over 3 years of experience in customer service roles
I excel at problem-solving and communication
I am skilled in handling difficult customers and resolving conflicts
I am proficient in using CRM software and ticketing systems
- Q2. Why should hire you?
- Ans.
I have a strong background in customer service and problem-solving skills, making me a valuable asset to your team.
I have X years of experience in customer support roles
I am highly skilled in resolving customer issues and providing excellent service
I am a quick learner and can adapt to new situations easily
I have received positive feedback from previous employers for my communication skills and professionalism
Customer Support Associate Interview Questions & Answers
Teleperformance
Anonymous
posted on 6 Mar 2024
Selected
I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.
(5 Questions)
- Q1. Tell me something about your self
- Ans. My name is yashwanth goud, I am from kadapa Andhra pradesh, I have completed Inter and ITI.
- Q2. What is customer support
- Ans.
Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes providing information about products or services, troubleshooting technical problems, and offering solutions.
Customer support can be provided through various channels such as phone, email, chat, or i...
- Q3. What do you want to choose, customer support or sales
- Ans. Customer services provides a dynamic environment where i can leverage my adaptability and quick thinking to meet customer's ever-changing needs
- Q4. How you enjoyed your last Sunday
- Q5. One question will be related tou your hobby
(3 Questions)
- Q1. What are your salary expectations
- Q2. Are you ready with night shifts
- Q3. What you did yesterday
- Ans. Yesterday I woke up late. It was 8 o'clock ,I got up quickly and went to the bathroom, I showered, brushed my teeth, than I went back to my room and I got dressed. Than I went to the kitchen and had breakfast. At 9:30 l left the house and took the train to go the college, I had to be in front of the college at 10:15.
iEnergizer Interview FAQs
The duration of iEnergizer Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
Tell us how to improve this page.
iEnergizer Interviews By Designations
- iEnergizer Customer Care Executive Interview Questions
- iEnergizer Customer Service Executive Interview Questions
- iEnergizer Customer Support Executive Interview Questions
- iEnergizer Senior Executive Interview Questions
- iEnergizer Senior Customer Service Executive Interview Questions
- iEnergizer Executive Assistant Interview Questions
- iEnergizer Cce Executive Interview Questions
- iEnergizer Customer Service Associate Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Service Executive Interview Questions
- Customer Care Executive Interview Questions
- Customer Service Associate Interview Questions
- Customer Support Executive Interview Questions
- Senior Customer Relationship Officer Interview Questions
- Engineer- Customer Support Interview Questions
- Customer Executive Interview Questions
- Customer Service Representative Interview Questions
- Show more
iEnergizer Customer Support Associate Interview Process
based on 16 interviews
2 Interview rounds
- HR Round - 1
- HR Round - 2
Customer Support Associate Interview Questions from Similar Companies
iEnergizer Customer Support Associate Reviews and Ratings
based on 123 reviews
Rating in categories
|
Customer Service Executive
2.3k
salaries
|  ₹0.6 L/yr - ₹6 L/yr |
|
Senior Executive
1.8k
salaries
| ₹1.2 L/yr - ₹6.5 L/yr |
|
Customer Care Executive
1.5k
salaries
| ₹1 L/yr - ₹6 L/yr |
|
Senior Customer Service Executive
1.2k
salaries
| ₹1.1 L/yr - ₹6.6 L/yr |
|
Customer Support Executive
1.1k
salaries
| ₹1.1 L/yr - ₹6 L/yr |
Genpact
Wipro
TCS
Infosys
- Home >
- Interviews >
- iEnergizer Interview Questions >
- iEnergizer Customer Support Associate Interview Questions
