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iEnergizer Customer Support Associate Interview Questions and Answers

Updated 12 Jul 2024

Q1. Tell me about the climate conditions of today?

Ans.

The climate conditions today are sunny with a slight breeze and temperatures in the mid-70s.

  • Sunny weather with clear skies

  • Slight breeze noticeable

  • Temperature in the mid-70s

  • Low humidity levels

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Q2. What do you understand about customer service?

Ans.

Customer service involves providing assistance and support to customers to ensure their satisfaction and loyalty.

  • Customer service is about meeting the needs and expectations of customers

  • It involves actively listening to customers and addressing their concerns

  • Providing timely and accurate information to customers is essential

  • Building rapport and relationships with customers to enhance their experience

  • Resolving customer issues and complaints effectively is a key aspect of custo...read more

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Q3. How do you deal with angry customer?

Ans.

I remain calm, listen actively, empathize with the customer, apologize for the inconvenience, and work towards finding a solution.

  • Remain calm and composed

  • Listen actively to understand the customer's concerns

  • Empathize with the customer's situation

  • Apologize for the inconvenience caused

  • Work towards finding a solution to address the customer's issue

  • Offer alternatives or escalate to a supervisor if necessary

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Q4. How can you handle irritate customers

Ans.

Handling irritated customers requires active listening, empathy, and problem-solving skills.

  • Stay calm and composed

  • Listen actively and empathize with the customer's concerns

  • Apologize for any inconvenience caused

  • Offer a solution or alternative options

  • Seek assistance from a supervisor if necessary

  • Follow up with the customer to ensure satisfaction

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Discover iEnergizer interview dos and don'ts from real experiences

Q5. What is customer support?

Ans.

Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction with a product or service.

  • Assisting customers with inquiries, complaints, and technical issues

  • Providing product information and troubleshooting guidance

  • Resolving billing and payment issues

  • Ensuring customer satisfaction and retention

  • Handling escalations and complaints professionally

  • Offering proactive support and personalized solutions

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Q6. What do I know about games?

Ans.

I have a strong knowledge and passion for various types of games, including video games, board games, and card games.

  • I am familiar with popular video game genres such as action, adventure, role-playing, and simulation.

  • I enjoy playing board games like Settlers of Catan, Ticket to Ride, and Codenames.

  • I have experience playing card games like Poker, Uno, and Magic: The Gathering.

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Q7. Where were the KPI's

Ans.

KPI's were used to measure performance and track progress in customer support.

  • KPI's (Key Performance Indicators) were likely used to measure metrics such as response time, customer satisfaction, first call resolution rate, etc.

  • They help track progress towards goals and identify areas for improvement.

  • Examples of KPI's in customer support include average resolution time, customer retention rate, and Net Promoter Score (NPS).

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Interview Process at iEnergizer Customer Support Associate

based on 16 interviews
2 Interview rounds
HR Round - 1
HR Round - 2
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