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I applied via Walk-in and was interviewed in Jan 2024. There were 3 interview rounds.
I remain calm, listen actively, empathize with the customer, apologize for the inconvenience, and work towards finding a solution.
Remain calm and composed
Listen actively to understand the customer's concerns
Empathize with the customer's situation
Apologize for the inconvenience caused
Work towards finding a solution to address the customer's issue
Offer alternatives or escalate to a supervisor if necessary
Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction with a product or service.
Assisting customers with inquiries, complaints, and technical issues
Providing product information and troubleshooting guidance
Resolving billing and payment issues
Ensuring customer satisfaction and retention
Handling escalations and complaints professionally
Offering proactive support an
The climate conditions today are sunny with a slight breeze and temperatures in the mid-70s.
Sunny weather with clear skies
Slight breeze noticeable
Temperature in the mid-70s
Low humidity levels
This test name is pmap. This is a aptitude test where you find the questions related to english, typing, accent, mathematics and so on
KPI's were used to measure performance and track progress in customer support.
KPI's (Key Performance Indicators) were likely used to measure metrics such as response time, customer satisfaction, first call resolution rate, etc.
They help track progress towards goals and identify areas for improvement.
Examples of KPI's in customer support include average resolution time, customer retention rate, and Net Promoter Score (N
Speaking and listening test
I applied via Walk-in and was interviewed in Oct 2023. There were 2 interview rounds.
I applied via LinkedIn and was interviewed in Apr 2024. There were 2 interview rounds.
Chat round
How to deal with customer on chat
Questions from Resume
iEnergizer interview questions for designations
Get interview-ready with Top iEnergizer Interview Questions
I applied via Referral and was interviewed before Apr 2023. There were 2 interview rounds.
Customer service involves providing assistance and support to customers to ensure their satisfaction and loyalty.
Customer service is about meeting the needs and expectations of customers
It involves actively listening to customers and addressing their concerns
Providing timely and accurate information to customers is essential
Building rapport and relationships with customers to enhance their experience
Resolving customer ...
I applied via Walk-in and was interviewed before Aug 2022. There were 2 interview rounds.
Handling irritated customers requires active listening, empathy, and problem-solving skills.
Stay calm and composed
Listen actively and empathize with the customer's concerns
Apologize for any inconvenience caused
Offer a solution or alternative options
Seek assistance from a supervisor if necessary
Follow up with the customer to ensure satisfaction
I applied via Walk-in and was interviewed before Jul 2022. There were 3 interview rounds.
I have a strong knowledge and passion for various types of games, including video games, board games, and card games.
I am familiar with popular video game genres such as action, adventure, role-playing, and simulation.
I enjoy playing board games like Settlers of Catan, Ticket to Ride, and Codenames.
I have experience playing card games like Poker, Uno, and Magic: The Gathering.
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I applied via Referral and was interviewed before Oct 2022. There were 4 interview rounds.
Basic knowledge of cold calling
posted on 29 Jan 2023
I applied via Naukri.com and was interviewed in Jul 2022. There was 1 interview round.
I prefer Q Connect because of their excellent customer service and user-friendly platform.
Q Connect has a highly responsive customer support team that is always available to assist with any issues or concerns.
Their platform is easy to navigate and use, making it simple to access and manage my account.
Q Connect offers a wide range of products and services, ensuring that I have everything I need in one place.
Their compet...
The duration of iEnergizer Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 16 interviews
2 Interview rounds
based on 124 reviews
Rating in categories
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Customer Support Executive
1.1k
salaries
| ₹1.1 L/yr - ₹6 L/yr |
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