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iEnergizer Customer Support Associate Interview Questions, Process, and Tips

Updated 12 Jul 2024

Top iEnergizer Customer Support Associate Interview Questions and Answers

View all 7 questions

iEnergizer Customer Support Associate Interview Experiences

8 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jan 2024. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself?
  • Q2. How do you deal with angry customer?
  • Ans. 

    I remain calm, listen actively, empathize with the customer, apologize for the inconvenience, and work towards finding a solution.

    • Remain calm and composed

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's situation

    • Apologize for the inconvenience caused

    • Work towards finding a solution to address the customer's issue

    • Offer alternatives or escalate to a supervisor if necessary

  • Answered by AI
  • Q3. What is customer support?
  • Ans. 

    Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction with a product or service.

    • Assisting customers with inquiries, complaints, and technical issues

    • Providing product information and troubleshooting guidance

    • Resolving billing and payment issues

    • Ensuring customer satisfaction and retention

    • Handling escalations and complaints professionally

    • Offering proactive support an

  • Answered by AI
Round 2 - HR 

(4 Questions)

  • Q1. Tell me about yourself
  • Q2. Why you want to join BPO?
  • Q3. Tell me about the climate conditions of today?
  • Ans. 

    The climate conditions today are sunny with a slight breeze and temperatures in the mid-70s.

    • Sunny weather with clear skies

    • Slight breeze noticeable

    • Temperature in the mid-70s

    • Low humidity levels

  • Answered by AI
  • Q4. Why you want to switch your profile?
Round 3 - Aptitude Test 

This test name is pmap. This is a aptitude test where you find the questions related to english, typing, accent, mathematics and so on

Interview Preparation Tips

Topics to prepare for iEnergizer Customer Support Associate interview:
  • Spoken English
Interview preparation tips for other job seekers - You just need to good enough in your communication skills. They just want to check your communication that how you can talk to with someone.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself ?
  • Q2. What did you do yesterday?
Round 2 - One-on-one 

(2 Questions)

  • Q1. What was your work in your previous company ?
  • Q2. Where were the KPI's
  • Ans. 

    KPI's were used to measure performance and track progress in customer support.

    • KPI's (Key Performance Indicators) were likely used to measure metrics such as response time, customer satisfaction, first call resolution rate, etc.

    • They help track progress towards goals and identify areas for improvement.

    • Examples of KPI's in customer support include average resolution time, customer retention rate, and Net Promoter Score (N

  • Answered by AI
Round 3 - Assignment 

Speaking and listening test

Round 4 - Client Interview 

(1 Question)

  • Q1. How do you handle pressure at your work ?

Customer Support Associate Interview Questions Asked at Other Companies

Q1. How can you tackle your customer in real time scenario?
Q2. How would you handle an irated CX and what is the meaning of emot ... read more
Q3. How would you handle an angry customer?
asked in Accenture
Q4. What basic troubleshooting will you try if you are facing issues ... read more
asked in Accenture
Q5. What is safe made available in Android devices, how does it work?
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. The questions are like introduce yourself.Tell me about your city.About delhi metro,women empowerment etc.They only see your confidence level of speaking in english.On the basis of speaking they will hire
  • Q2. About yourself. About social media. About women empowerment. About your city.

Interview Preparation Tips

Topics to prepare for iEnergizer Customer Support Associate interview:
  • Social media
  • Delhi metro
  • Women empowermet
Interview preparation tips for other job seekers - The only thing i want to say is they only speak that employee is the base of the organization but that's a fake statement , employee there means a labour who don't have feelings ,no emotions.If you are dying still you have to report
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. About yourself Experience Why to join here
  • Q2. Experience in last company?
  • Q3. Why to join here?
Round 2 - Assignment 

Chat round
How to deal with customer on chat
Questions from Resume

iEnergizer interview questions for designations

 Customer Support

 (1)

 Senior Customer Support Associate

 (1)

 Customer Support Executive

 (35)

 Customer Service Associate

 (11)

 Senior Customer Associate

 (1)

 Global Customer Support

 (1)

 Engineer- Customer Support

 (1)

 Senior Customer Service Associate

 (1)

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Rolls and responsibilities of last job
Round 3 - One-on-one 

(1 Question)

  • Q1. How did you spent your last birthday

Interview Preparation Tips

Interview preparation tips for other job seekers - Come and join this company, suppotive staff and beautiful environment

Get interview-ready with Top iEnergizer Interview Questions

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - One-on-one 

(1 Question)

  • Q1. What do you understand about customer service?
  • Ans. 

    Customer service involves providing assistance and support to customers to ensure their satisfaction and loyalty.

    • Customer service is about meeting the needs and expectations of customers

    • It involves actively listening to customers and addressing their concerns

    • Providing timely and accurate information to customers is essential

    • Building rapport and relationships with customers to enhance their experience

    • Resolving customer ...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Tell me about your self
  • Q2. Tell me about your Past experience
  • Q3. How can you handle irritate customers
  • Ans. 

    Handling irritated customers requires active listening, empathy, and problem-solving skills.

    • Stay calm and composed

    • Listen actively and empathize with the customer's concerns

    • Apologize for any inconvenience caused

    • Offer a solution or alternative options

    • Seek assistance from a supervisor if necessary

    • Follow up with the customer to ensure satisfaction

  • Answered by AI
  • Q4. Tell me about your last trip.

Interview Preparation Tips

Interview preparation tips for other job seekers - Preparation is most important to get a best job
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Just be confident regarding your skills
  • Q2. What do I know about games?
  • Ans. 

    I have a strong knowledge and passion for various types of games, including video games, board games, and card games.

    • I am familiar with popular video game genres such as action, adventure, role-playing, and simulation.

    • I enjoy playing board games like Settlers of Catan, Ticket to Ride, and Codenames.

    • I have experience playing card games like Poker, Uno, and Magic: The Gathering.

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. What are my future prospects

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic questions about yourself
Round 3 - Aptitude Test 

Basic knowledge of cold calling

Round 4 - One-on-one 

(1 Question)

  • Q1. Main question was why do you want to work with sitel and shy further plan to get higher education please say no
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why would you prefer Q Connect?
  • Ans. 

    I prefer Q Connect because of their excellent customer service and user-friendly platform.

    • Q Connect has a highly responsive customer support team that is always available to assist with any issues or concerns.

    • Their platform is easy to navigate and use, making it simple to access and manage my account.

    • Q Connect offers a wide range of products and services, ensuring that I have everything I need in one place.

    • Their compet...

  • Answered by AI
  • Q2. Better Growth Opportunity and a friendly environment to work.

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. listen carefully to the interviewer.
2.Research for industry and company.
3.Reasons for job.

iEnergizer Interview FAQs

How many rounds are there in iEnergizer Customer Support Associate interview?
iEnergizer interview process usually has 2-3 rounds. The most common rounds in the iEnergizer interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for iEnergizer Customer Support Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at iEnergizer. The most common topics and skills that interviewers at iEnergizer expect are Communication Skills, Blended Process, Chat Support, Customer Service and Email Process.
What are the top questions asked in iEnergizer Customer Support Associate interview?

Some of the top questions asked at the iEnergizer Customer Support Associate interview -

  1. Tell me about the climate conditions of tod...read more
  2. What do you understand about customer servi...read more
  3. How do you deal with angry custom...read more
How long is the iEnergizer Customer Support Associate interview process?

The duration of iEnergizer Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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iEnergizer Customer Support Associate Interview Process

based on 16 interviews

2 Interview rounds

  • HR Round - 1
  • HR Round - 2
View more
Join iEnergizer Unlocking Potential, Unleashing Performance
iEnergizer Customer Support Associate Salary
based on 110 salaries
₹1.8 L/yr - ₹4.5 L/yr
At par with the average Customer Support Associate Salary in India
View more details

iEnergizer Customer Support Associate Reviews and Ratings

based on 124 reviews

4.6/5

Rating in categories

4.5

Skill development

4.5

Work-life balance

4.5

Salary

4.5

Job security

4.5

Company culture

4.5

Promotions

4.5

Work satisfaction

Explore 124 Reviews and Ratings
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