Globiva Interview Questions, Process, and Tips

Q1. No any questions
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Q2. Only says normal details
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Q1. No any questions
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Q2. Normal details only
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Q1. Discussed work hour
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Q2. Salary discussion
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Q1. Directly meet vp
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Q2. Discussion week off
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Q1. Introduce yourself
Ans. 
I am a dedicated and empathetic Customer Care Executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient approach towards customers

• Ability to handle high-pressure situations
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Q2. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and handling returns or exchanges.
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Q1. Introduction yourself
Ans. 
I am a dedicated and experienced Customer Care Executive with a passion for helping customers and resolving issues.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, complaints, and providing solutions

• I have a strong ability to communicate effectively and empathize with customers

• I am proficient in using CRM systems and other customer service tools

• I strive to provide ...read more
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Q2. What do you understand from bpo
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions to specialized service providers.

• Common BPO services include customer support, technical support, data entry, and back-office operations.

• BPO companies help businesses save costs, improve efficiency, and focus on core competencies.

• Examples of BP...read more
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Q3. Why do you want to join bpo
Ans. 
I want to join BPO because I enjoy helping customers and providing excellent service.
• Enjoy interacting with customers

• Passionate about providing excellent service

• Excited about the fast-paced environment of a BPO

• Seeking opportunities for growth and development in customer care

• Interested in learning new skills and technologies
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Q4. Tell me how you spend your weekend
Ans. 
I usually spend my weekends relaxing at home, catching up on reading, watching movies, and spending time with family and friends.
• Reading books - currently reading 'Becoming' by Michelle Obama

• Watching movies or TV shows - recently watched 'The Queen's Gambit' on Netflix

• Spending time with family and friends - had a barbecue with friends last weekend

• Cooking or trying out new recipes - made homemade pizza from scratch
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Q1. Tell me about yourself
Ans. 
I am a dedicated and hardworking individual with a passion for learning and growth.
• I have a strong work ethic and strive for excellence in everything I do

• I am a quick learner and adapt easily to new environments

• I have experience in project management and team collaboration
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Q2. Reason for selection of the organization to work with
Ans. 
Chose organization for its innovative projects and positive work culture.
• Impressed by the organization's track record of successful projects

• Attracted to the positive work culture and employee satisfaction

• Opportunity for growth and development within the organization
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Q1. Typing Test and related same
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Q2. Active listening while listen to sounds
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Q1. Why want to work in BPo
Ans. 
I want to work in BPO because of the fast-paced environment, opportunities for growth, and the chance to interact with diverse clients.
• Opportunity for career growth and development

• Fast-paced environment keeps me motivated

• Chance to interact with diverse clients and improve communication skills
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Q2. Questions based upon educational background
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They ask to give an aptitude test. Then they ask for Versant if qualified.

They ask to provide all your details on online portal.

Q1. Introduce Yourself in brief. All they'll ask is about your previous experience. If you are fresher, they'll just hire you on low salary.
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Q2. How to make a sale? Sell me a credit card or pen or bangle! These are some questions asked in the interview.
Ans. 
To make a sale, highlight the benefits of the product, address customer needs, build rapport, and create a sense of urgency.
• Highlight the benefits of the product: Explain how the credit card offers rewards or cashback, the pen writes smoothly, or the bangle is stylish.

• Address customer needs: Ask questions to understand what the customer is looking for and tailor your pitch accordingly.

• Build rapport: Establish a connect...read more
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Q1. They brief you about your job profile and discuss salary. You"ll receive the email with offer letter.
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