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Globiva Interview Questions and Answers
43 Interview questions
Using mobile apps for downloading enhances user experience and accessibility to various services and information.
Mobile apps provide a user-friendly interface for easy navigation.
Examples include social media apps like Facebook and Instagram for connecting with friends.
Apps like Uber and Lyft simplify transportation by allowing users to book rides instantly.
Educational apps such as Duolingo make learning new langu...
Insurance is a financial arrangement that provides protection against potential future losses or risks.
Insurance involves pooling resources to cover losses for individuals or entities.
Types of insurance include health, auto, life, and property insurance.
For example, health insurance covers medical expenses, while auto insurance covers vehicle damage.
Policyholders pay premiums to maintain coverage, which can vary b...
Balancing personal and professional life requires effective time management, communication, and self-care strategies.
Set clear boundaries: Define work hours and personal time to avoid overlap. For example, avoid checking emails after 6 PM.
Prioritize tasks: Use tools like to-do lists to manage both personal and work responsibilities. For instance, prioritize urgent work tasks alongside family commitments.
Communicat...
To effectively sell a product, understand the client's needs and align them with the benefits of what you offer.
Identify the client's pain points and how your product addresses them.
Use storytelling to illustrate the benefits of your product, e.g., a case study of a similar client.
Highlight unique features that differentiate your product from competitors.
Engage the client by asking questions to involve them in the...
Upselling is a sales technique aimed at encouraging customers to purchase a higher-end product or add-ons.
Upselling involves suggesting a more expensive item or additional features to enhance the customer's experience.
For example, if a customer is buying a laptop, suggesting a model with better specifications or a warranty plan.
It can increase customer satisfaction by providing them with options that better meet t...
Loans are borrowed funds that individuals or businesses repay with interest over time, often used for various financial needs.
Types of loans include personal loans, mortgages, auto loans, and student loans.
Personal loans can be unsecured and used for debt consolidation or emergencies.
Mortgages are long-term loans specifically for purchasing real estate.
Auto loans are secured loans for purchasing vehicles, with the...
Yes, it is possible to sell a bottle of water to a person who is only thirsty by highlighting the benefits of staying hydrated.
Emphasize the importance of staying hydrated for overall health and well-being.
Explain how drinking water can help quench immediate thirst and prevent dehydration.
Offer information on the quality and purity of the water in the bottle to appeal to the customer's need for a reliable source o...
I am a dedicated and empathetic customer support executive with a passion for helping customers resolve their issues.
Excellent communication skills
Strong problem-solving abilities
Empathetic and patient demeanor
Experience in handling customer complaints and inquiries
Ability to work well under pressure
I joined BPM to leverage my skills in driving impactful CSR initiatives that align with the company's values and community needs.
BPM's commitment to sustainability aligns with my passion for environmental stewardship, as seen in their recent tree-planting initiative.
The opportunity to collaborate with diverse teams on community outreach programs excites me, like the annual charity run for local schools.
BPM's focus...
I live in a vibrant neighborhood with parks, cafes, and a strong sense of community, making it a great place to call home.
The area has several parks where families gather for picnics and children play.
There are local cafes that serve delicious coffee and pastries, perfect for weekend brunch.
The community hosts events like farmers' markets and festivals, fostering a sense of belonging.
Public transport is easily acc...
Globiva Interview Experiences
117 interviews found
Shivani Pal
(2 Questions)
- Q1. No any questions
- Q2. Only says normal details
(2 Questions)
- Q1. No any questions
- Q2. Normal details only
(2 Questions)
- Q1. Discussed work hour
- Q2. Salary discussion
(2 Questions)
- Q1. Directly meet vp
- Q2. Discussion week off
Interview Preparation Tips
Anonymous
Selected
I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Introduce yourself
- Ans.
I am a dedicated and empathetic Customer Care Executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient approach towards customers
Ability to handle high-pressure situations
- Q2. What is customer service
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and handling returns or exchanges.
(4 Questions)
- Q1. Introduction yourself
- Ans.
I am a dedicated and experienced Customer Care Executive with a passion for helping customers and resolving issues.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries, complaints, and providing solutions
I have a strong ability to communicate effectively and empathize with customers
I am proficient in using CRM systems and other customer service tools
I strive to provide ...
- Q2. What do you understand from bpo
- Ans.
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO involves outsourcing non-core business functions to specialized service providers.
Common BPO services include customer support, technical support, data entry, and back-office operations.
BPO companies help businesses save costs, improve efficiency, and focus on core competencies.
Examples of BP...
- Q3. Why do you want to join bpo
- Ans.
I want to join BPO because I enjoy helping customers and providing excellent service.
Enjoy interacting with customers
Passionate about providing excellent service
Excited about the fast-paced environment of a BPO
Seeking opportunities for growth and development in customer care
Interested in learning new skills and technologies
- Q4. Tell me how you spend your weekend
- Ans.
I usually spend my weekends relaxing at home, catching up on reading, watching movies, and spending time with family and friends.
Reading books - currently reading 'Becoming' by Michelle Obama
Watching movies or TV shows - recently watched 'The Queen's Gambit' on Netflix
Spending time with family and friends - had a barbecue with friends last weekend
Cooking or trying out new recipes - made homemade pizza from scratch
Interview Preparation Tips
Selected
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and hardworking individual with a passion for learning and growth.
I have a strong work ethic and strive for excellence in everything I do
I am a quick learner and adapt easily to new environments
I have experience in project management and team collaboration
- Q2. Reason for selection of the organization to work with
- Ans.
Chose organization for its innovative projects and positive work culture.
Impressed by the organization's track record of successful projects
Attracted to the positive work culture and employee satisfaction
Opportunity for growth and development within the organization
(2 Questions)
- Q1. Typing Test and related same
- Q2. Active listening while listen to sounds
(2 Questions)
- Q1. Why want to work in BPo
- Ans.
I want to work in BPO because of the fast-paced environment, opportunities for growth, and the chance to interact with diverse clients.
Opportunity for career growth and development
Fast-paced environment keeps me motivated
Chance to interact with diverse clients and improve communication skills
- Q2. Questions based upon educational background
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Jun 2024. There were 4 interview rounds.
They ask to give an aptitude test. Then they ask for Versant if qualified.
They ask to provide all your details on online portal.
(2 Questions)
- Q1. Introduce Yourself in brief. All they'll ask is about your previous experience. If you are fresher, they'll just hire you on low salary.
- Q2. How to make a sale? Sell me a credit card or pen or bangle! These are some questions asked in the interview.
- Ans.
To make a sale, highlight the benefits of the product, address customer needs, build rapport, and create a sense of urgency.
Highlight the benefits of the product: Explain how the credit card offers rewards or cashback, the pen writes smoothly, or the bangle is stylish.
Address customer needs: Ask questions to understand what the customer is looking for and tailor your pitch accordingly.
Build rapport: Establish a connect...
(1 Question)
- Q1. They brief you about your job profile and discuss salary. You"ll receive the email with offer letter.
Interview Preparation Tips
Veer Chaudhary
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced supervisor with a background in team leadership and project management.
Over 5 years of experience in supervisory roles
Skilled in team building and motivation
Strong project management skills, including budgeting and scheduling
Excellent communication and problem-solving abilities
- Q2. About sales, sale something to me like that
Interview Preparation Tips
Rashmita Barik
Selected
- Q1. Self interdiction
- Q2. What is KYC
- Q3. Shift timing related questions
- Q4. Shift roteded related questions
Interview Preparation Tips
I appeared for an interview before Mar 2024.
(3 Questions)
- Q1. Introduction your self
- Ans.
Enthusiastic BPO Executive with strong communication skills and a passion for customer service, eager to contribute to team success.
Name: John Doe, a dedicated professional with over 3 years of experience in the BPO sector.
Skills: Excellent communication and problem-solving skills, demonstrated by resolving customer issues efficiently.
Experience: Worked with XYZ BPO, where I handled customer inquiries and achieved a 95...
- Q2. Why are you join this compnay
- Q3. What's costumer service
- Ans.
Customer service is the support and assistance provided to customers before, during, and after purchasing products or services.
Involves addressing customer inquiries and resolving issues promptly.
Examples include answering questions about product features or troubleshooting problems.
Aims to enhance customer satisfaction and build loyalty.
Can be delivered through various channels like phone, email, or chat.
Effective cus...
(2 Questions)
- Q1. Introduction your self
- Ans.
Enthusiastic BPO Executive with strong communication skills and a passion for customer service, eager to contribute to team success.
Name: John Doe, a dedicated professional with 3 years of experience in customer support.
Skills: Proficient in handling customer inquiries and resolving issues efficiently.
Experience: Worked at XYZ Solutions, where I improved customer satisfaction ratings by 20%.
Education: Bachelor's degree...
- Q2. Why are you join this bpo
- Ans.
I am eager to join this BPO for its growth opportunities, dynamic environment, and the chance to enhance my communication skills.
I am attracted to the BPO industry because it offers extensive training programs that can help me develop my professional skills.
Working in a BPO allows me to interact with diverse clients, enhancing my communication and problem-solving abilities.
The fast-paced environment of a BPO excites me...
Interview Preparation Tips
Friendly jobs .
I like this work experience
I applied via Referral and was interviewed in May 2024. There was 1 interview round.
(2 Questions)
- Q1. Start with Introduction
- Q2. Question is You are fresher and experience
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.
(8 Questions)
- Q1. Tell me about yourself ?
- Ans.
Experienced credit card executive with a strong background in financial services and a proven track record of driving revenue growth.
Over 10 years of experience in the credit card industry
Successfully implemented new marketing strategies to increase customer acquisition by 20%
Led a team that achieved a 15% increase in card usage within the first year
Expertise in risk management and compliance regulations
- Q2. How did you spend yesterday?
- Ans.
I spent yesterday working from home, exercising, cooking dinner, and watching a movie with my family.
Worked from home on various projects
Exercised for an hour in the morning
Cooked a homemade dinner for my family
Watched a movie with my family in the evening
- Q3. What is you favourite cricket player and why?
- Ans.
My favorite cricket player is Virat Kohli because of his exceptional batting skills, leadership qualities, and dedication to the game.
Exceptional batting skills - Kohli has consistently performed well in all formats of the game and holds numerous records.
Leadership qualities - He has successfully captained the Indian cricket team and led them to many victories.
Dedication to the game - Kohli's work ethic and commitment ...
- Q4. Speak 4to5 lines about social media?
- Ans.
Social media is a powerful tool for connecting people and sharing information online.
Social media platforms include Facebook, Twitter, Instagram, and LinkedIn.
Users can share photos, videos, and updates with their network of friends and followers.
Businesses use social media for marketing, customer service, and brand awareness.
Social media can also be a source of news and information, but users should be cautious of mis...
- Q5. Where you looking for after 1year in this company?
- Ans.
I am looking to grow within the company, take on more responsibilities, and contribute to the success of the team.
Seeking opportunities for advancement and career growth
Developing new skills and expertise in the credit card industry
Contributing to the company's success through hard work and dedication
- Q6. Why you want to join bpo?
- Ans.
I want to join BPO because of the opportunities for growth, the dynamic work environment, and the chance to develop my communication skills.
Opportunities for career advancement
Dynamic work environment
Chance to develop communication skills
- Q7. What is difference credit card and debit card?
- Ans.
Credit cards allow users to borrow money from the issuer up to a certain limit, while debit cards are linked to the user's bank account and only allow spending what is available in the account.
Credit cards allow users to borrow money up to a certain limit, while debit cards only allow spending what is available in the linked bank account.
Credit cards charge interest on the borrowed amount if not paid in full by the due...
- Q8. And they asking questions for regarding the process like customer service and sales retention etc..
Interview Preparation Tips
- About company
- About process
Selected
I appeared for an interview in Dec 2024, where I was asked the following questions.
- Q1. Introduction of your self
- Ans.
I am a dedicated Quality Analyst with a strong background in software testing and a passion for ensuring product excellence.
Over 5 years of experience in software testing and quality assurance.
Proficient in manual and automated testing tools like Selenium and JIRA.
Strong analytical skills demonstrated by identifying and resolving critical bugs in previous projects.
Experience in working with cross-functional teams to en...
- Q2. Where u will be in next 5years
- Ans.
In five years, I envision myself as a senior quality analyst, leading projects and mentoring new team members to enhance quality standards.
I aim to deepen my expertise in quality assurance methodologies, such as Agile and Six Sigma.
I plan to take on leadership roles, managing QA teams and driving process improvements.
I aspire to contribute to strategic decision-making by analyzing quality metrics and trends.
I will purs...
- Q3. Serniors question
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Globiva Interview FAQs
The duration of Globiva interview process can vary, but typically it takes about less than 2 weeks to complete.
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Globiva Interviews By Designations
- Globiva Customer Support Executive Interview Questions
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Interview Questions for Popular Designations
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Globiva Reviews and Ratings
based on 1.7k reviews
Rating in categories
3-5 Yrs
Not Disclosed
8-15 Yrs
Not Disclosed
4-10 Yrs
Not Disclosed
|
Associate
571
salaries
|  ₹1.4 L/yr - ₹4 L/yr |
|
Quality Analyst
259
salaries
| ₹1.9 L/yr - ₹4.8 L/yr |
|
Customer Service Executive
251
salaries
| ₹1.3 L/yr - ₹3.5 L/yr |
|
Team Lead
227
salaries
| ₹2 L/yr - ₹6 L/yr |
|
Customer Care Executive
202
salaries
| ₹1.5 L/yr - ₹4.1 L/yr |
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