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Globiva Interview Questions, Process, and Tips

Updated 11 Mar 2025

Top Globiva Interview Questions and Answers

View all 35 questions

Globiva Interview Experiences

Popular Designations

106 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Why did you join bpo
  • Ans. 

    I joined BPO to gain experience in customer service and communication skills.

    • Opportunity to improve communication skills

    • Gain experience in customer service

    • Career growth potential

    • Interest in working with diverse customer base

  • Answered by AI
  • Q2. Tell ne about your self
  • Ans. 

    I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing exceptional service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM software and ticketing systems

    • Excellent communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I had good exprince from globiva

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)

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fresher Interview Questions & Answers

user image Zoya Sheikh

posted on 27 Oct 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. How did you spend your yesterday

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

fresher Interview Questions asked at other Companies

Q1. What is the unit of electric current
View answer (127)
Globiva Interview Questions and Answers for Freshers
illustration image
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduce Yourself
  • Q2. Where do you see yourself in 5 years?
  • Ans. I will be a part of the organization team where I will be managing the company.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident.

Top Globiva Customer Care Executive Interview Questions and Answers

Q1. Tell me something about social media ?
View answer (1)

Customer Care Executive Interview Questions asked at other Companies

Q1. What would you do if you win 1billion dollar lottey?
View answer (39)

Team Lead Interview Questions & Answers

user image Anonymous

posted on 2 Mar 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Basic questions like "Tell me something about yourself" and other questions related to your CV like about your experience in previous organisation, etc.
  • Ans. Always be authentic to these questions. Never lie. If there was a career break, then mention the actual reason and not something made up. If there was education gap, like me, do not lie, I confidently informed that I could not pursue my course. HR is only checking your communication skills and authenticity, nothing else. So be you.
  • Answered Anonymously
Round 3 - Technical 

(1 Question)

  • Q1. For Team Lead position, they will test your basic knowledge like Shrinkage, Attrition, their formulas, etc just to check whether you are aware of the KPIs and KRAs or not. Then they will check your handlin...
  • Ans. You have to be extremely confident while answering these questions because interviewer should not feel that you have recently read the answer. Always be elaborative in your answers in Ops round and try to back your answer with examples. Always be logical and accept if you don't know the answer instead of saying random things.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Always reasearch about the company in which you are giving interview. Sometimes, interviewer will distract you with random questions which are not part of your job role, like about Sports or politics,etc. Answer them in a manner which reflects your personality.

Team Lead Interview Questions asked at other Companies

Q1. write a java program to get maxing profit by buying and selling a share from a given set of values (they will change the question after you give solution, like if consider buying only once and selling once they will say to buying multiple t... read more
View answer (3)

Globiva interview questions for popular designations

 Customer Support Executive

 (7)

 Customer Care Executive

 (7)

 Associate

 (7)

 Customer Service Executive

 (6)

 Customer Service Associate

 (5)

 Process Associate

 (5)

 Sales Executive

 (4)

 Customer Support Associate

 (3)

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Nov 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Introduction and what is customer service
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

    • It is important for building customer loyalty and satisfaction.

    • Examples include answering phone calls, responding to emails, and assisting customers in person.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good , average English not an issue.

Customer Executive Interview Questions asked at other Companies

Q1. How to gain in Pepsi share growth
View answer (30)

Get interview-ready with Top Globiva Interview Questions

Interview Questions & Answers

user image Nilanjan Deb

posted on 11 Feb 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Feb 2023. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself, memorable day of your or social media impacts or who is your idol..
  • Q2. Just be confident, don't fumble. If you made wrong in somewhere while speaking. Don't hesitate just be confident but don't stop while speaking to correct your words. If you're confident the word will becom...
Round 2 - Aptitude Test 

Like Versant round. Repeat the sentences, filling the blanks, they will give you few situations in your system and you have to give appropriate answer about that..

Round 3 - Assignment 

Manager round:- very easy be confident manager will only notice your behaviour and speaking potential. Like HR will ask you about your role model. This type of questions..

Round 4 - One-on-one 

(1 Question)

  • Q1. Client round: ask you about your experience. They will give you few situations regarding the job that you are applying for. Be polite infront of them. You will crack the interview. Best of luck Guys. JAI B...

Interview Preparation Tips

Interview preparation tips for other job seekers - Just whisper JAI BAJRANGBALI inside your mind and go for the interview. And give your 100percent and definitely you will get your JOB....

Jobs at Globiva

View all

Lead Quality Analyst Interview Questions & Answers

user image Shivaraj Patil

posted on 25 Dec 2023

Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. BQ management, feedback

Interview Preparation Tips

Interview preparation tips for other job seekers - You elaborate and answer (not selected), you answer upto the mark (not selected) you proactively answer (not selected), not selected because you are not a relevant candidate.

Lead Quality Analyst Interview Questions asked at other Companies

Q1. 2nd best data in table query to find 1st added row in table using timestamp or sysdate.
View answer (1)
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Introduce yourself
  • Q2. Why do you want to join this company ?
  • Q3. Tell me something about social media ?
  • Ans. 

    Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.

    • Social media allows users to share photos, videos, and updates with their network of friends and followers.

    • Popular social media platforms include Facebook, Instagram, Twitter, and LinkedIn.

    • Businesses use social media for marketing, customer service, and building brand awareness.

    • Social...

  • Answered by AI
Round 3 - HR 

(3 Questions)

  • Q1. Introduce yourself
  • Q2. What is customer service ?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

    • It focuses on ensuring customer satisfaction and building positive relationships.

    • Examples include answering phone calls, responding to emails, and offering product recommendations.

    • Good customer service can lead to cust...

  • Answered by AI
  • Q3. What is bpo ?
  • Ans. 

    BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

    • BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

    • Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

    • Examples of BPO companies include Teleperformance, Convergys, and Accenture.

  • Answered by AI

Top Globiva Customer Care Executive Interview Questions and Answers

Q1. Tell me something about social media ?
View answer (1)

Customer Care Executive Interview Questions asked at other Companies

Q1. What would you do if you win 1billion dollar lottey?
View answer (39)

I applied via Walk-in and was interviewed in Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a highly motivated and detail-oriented individual with a strong background in operations management.

    • I have a Bachelor's degree in Business Administration with a focus on operations management.

    • I have experience working in a fast-paced operations environment, where I successfully managed multiple projects and ensured smooth operations.

    • I am skilled in analyzing data, identifying areas for improvement, and implementin...

  • Answered by AI
  • Q2. Tell me about corona virus
  • Q3. What has loss dueto COVID 19
  • Ans. 

    COVID-19 has caused significant loss in terms of human lives, economic stability, and mental health.

    • Loss of human lives due to the virus and related complications

    • Economic instability caused by lockdowns and reduced business activity

    • Mental health issues arising from isolation, fear, and uncertainty

    • Disruption of education and social activities

    • Increased burden on healthcare systems and frontline workers

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Company is good but I will said you look carefully company invoirmet than join . There maximum process is wrost in sales process . So I can suggest yo must join for service or blended process ☺️

Operations Associate Interview Questions asked at other Companies

Q1. How do you get use to bulk of invoices comes at a time and how do you work on it
View answer (7)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Why should we hire you?
  • Ans. 

    I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional service.

    • I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.

    • I am highly skilled in active listening and problem-solving, which allows me to understand customer needs and provide effective solutions.

    • I am adept at building rapport with customer...

  • Answered by AI
  • Q2. TELL ME SOMETHING ABOUT SELF?
  • Ans. 

    I am a dedicated and empathetic customer service executive with excellent communication skills.

    • I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.

    • I am skilled in active listening and problem-solving, ensuring customer satisfaction.

    • I have a friendly and approachable demeanor, which helps in building rapport with customers.

    • I am proficient in using customer ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - focus your target to get this job right now.and one day before you read all out news and portfolio related these orgnisation.

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (36)
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Globiva Interview FAQs

How many rounds are there in Globiva interview?
Globiva interview process usually has 2-3 rounds. The most common rounds in the Globiva interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Globiva interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Globiva. The most common topics and skills that interviewers at Globiva expect are Customer Service, Communication Skills, Outbound Sales, Telesales and voice process.
What are the top questions asked in Globiva interview?

Some of the top questions asked at the Globiva interview -

  1. What was your KRA, Throughput, FPA and how u calculate th...read more
  2. What do you mean by customer ca...read more
  3. How to make a sale? Sell me a credit card or pen or bangle! These are some ques...read more
How long is the Globiva interview process?

The duration of Globiva interview process can vary, but typically it takes about less than 2 weeks to complete.

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Globiva Interview Process

based on 121 interviews

Interview experience

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