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I applied via Walk-in and was interviewed in Sep 2023.Ā There were 2 interview rounds.
I applied via Naukri.com and was interviewed in Aug 2023.Ā There were 2 interview rounds.
I appeared for an interview before Mar 2024.
I have worked in various customer service roles, focusing on resolving issues and enhancing customer satisfaction.
Managed customer inquiries via phone and email, ensuring timely responses and resolutions.
Trained new team members on customer service protocols and software tools.
Developed and maintained a knowledge base to streamline issue resolution.
Handled escalated complaints, providing effective solutions and maintai...
Upselling is a sales technique aimed at encouraging customers to purchase a higher-end product or add-ons.
Upselling involves suggesting a more expensive item or additional features to enhance the customer's experience.
For example, if a customer is buying a laptop, suggesting a model with better specifications or a warranty plan.
It can increase customer satisfaction by providing them with options that better meet their ...
Globiva interview questions for popular designations
I applied via Recruitment Consulltant and was interviewed in Nov 2023.Ā There was 1 interview round.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It is important for building customer loyalty and satisfaction.
Examples include answering phone calls, responding to emails, and assisting customers in person.
I applied via Referral and was interviewed before Feb 2023.Ā There were 4 interview rounds.
Like Versant round. Repeat the sentences, filling the blanks, they will give you few situations in your system and you have to give appropriate answer about that..
Manager round:- very easy be confident manager will only notice your behaviour and speaking potential. Like HR will ask you about your role model. This type of questions..
I applied via Naukri.com and was interviewed in Jul 2023.Ā There were 3 interview rounds.
Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.
Social media allows users to share photos, videos, and updates with their network of friends and followers.
Popular social media platforms include Facebook, Instagram, Twitter, and LinkedIn.
Businesses use social media for marketing, customer service, and building brand awareness.
Social...
Customer service is the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, resolving issues, and providing guidance.
It focuses on ensuring customer satisfaction and building positive relationships.
Examples include answering phone calls, responding to emails, and offering product recommendations.
Good customer service can lead to cust...
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.
Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.
Examples of BPO companies include Teleperformance, Convergys, and Accenture.
I applied via Walk-in and was interviewed in Mar 2023.Ā There was 1 interview round.
I am a highly motivated and detail-oriented individual with a strong background in operations management.
I have a Bachelor's degree in Business Administration with a focus on operations management.
I have experience working in a fast-paced operations environment, where I successfully managed multiple projects and ensured smooth operations.
I am skilled in analyzing data, identifying areas for improvement, and implementin...
COVID-19 has caused significant loss in terms of human lives, economic stability, and mental health.
Loss of human lives due to the virus and related complications
Economic instability caused by lockdowns and reduced business activity
Mental health issues arising from isolation, fear, and uncertainty
Disruption of education and social activities
Increased burden on healthcare systems and frontline workers
I applied via Walk-in and was interviewed in Mar 2023.Ā There were 2 interview rounds.
I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional service.
I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.
I am highly skilled in active listening and problem-solving, which allows me to understand customer needs and provide effective solutions.
I am adept at building rapport with customer...
I am a dedicated and empathetic customer service executive with excellent communication skills.
I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.
I am skilled in active listening and problem-solving, ensuring customer satisfaction.
I have a friendly and approachable demeanor, which helps in building rapport with customers.
I am proficient in using customer ...
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The duration of Globiva interview process can vary, but typically it takes about less than 2 weeks to complete.
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Interview experience
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Rating in categories
Associate
604
salaries
| ā¹1.1 L/yr - ā¹5 L/yr |
Quality Analyst
257
salaries
| ā¹1.5 L/yr - ā¹5 L/yr |
Customer Service Executive
243
salaries
| ā¹1.5 L/yr - ā¹4.2 L/yr |
Team Lead
218
salaries
| ā¹2 L/yr - ā¹6.3 L/yr |
Customer Care Executive
203
salaries
| ā¹1.2 L/yr - ā¹4.4 L/yr |
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IKS Health
IntouchCX
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