Globiva Interview Questions and Answers

Q1. Introduction and what is customer service
Ans. 
Customer service is the support and assistance provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It is important for building customer loyalty and satisfaction.

• Examples include answering phone calls, responding to emails, and assisting customers in person.
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Q1. Introduce yourself, memorable day of your or social media impacts or who is your idol..
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Q2. Just be confident, don't fumble. If you made wrong in somewhere while speaking. Don't hesitate just be confident but don't stop while speaking to correct your words. If you're confident the word will becom...read more
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Like Versant round. Repeat the sentences, filling the blanks, they will give you few situations in your system and you have to give appropriate answer about that..

Manager round:- very easy be confident manager will only notice your behaviour and speaking potential. Like HR will ask you about your role model. This type of questions..

Q1. Client round: ask you about your experience. They will give you few situations regarding the job that you are applying for. Be polite infront of them. You will crack the interview. Best of luck Guys. JAI B...read more
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Q1. BQ management, feedback
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Q1. Introduce yourself
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Q2. Why do you want to join this company ?
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Q3. Tell me something about social media ?
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Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.
• Social media allows users to share photos, videos, and updates with their network of friends and followers.

• Popular social media platforms include Facebook, Instagram, Twitter, and LinkedIn.

• Businesses use social media for marketing, customer service, and building brand awareness.

• Social...read more
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Q1. Introduce yourself
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Q2. What is customer service ?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and offering product recommendations.

• Good customer service can lead to cust...read more
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Q3. What is bpo ?
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

• Examples of BPO companies include Teleperformance, Convergys, and Accenture.
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Q1. Tell me about your self
Ans. 
I am a highly motivated and detail-oriented individual with a strong background in operations management.
• I have a Bachelor's degree in Business Administration with a focus on operations management.

• I have experience working in a fast-paced operations environment, where I successfully managed multiple projects and ensured smooth operations.

• I am skilled in analyzing data, identifying areas for improvement, and implementin...read more
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Q2. Tell me about corona virus
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Q3. What has loss dueto COVID 19
Ans. 
COVID-19 has caused significant loss in terms of human lives, economic stability, and mental health.
• Loss of human lives due to the virus and related complications

• Economic instability caused by lockdowns and reduced business activity

• Mental health issues arising from isolation, fear, and uncertainty

• Disruption of education and social activities

• Increased burden on healthcare systems and frontline workers
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Q1. Why should we hire you?
Ans. 
I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional service.
• I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.

• I am highly skilled in active listening and problem-solving, which allows me to understand customer needs and provide effective solutions.

• I am adept at building rapport with customer...read more
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Q2. TELL ME SOMETHING ABOUT SELF?
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I am a dedicated and empathetic customer service executive with excellent communication skills.
• I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.

• I am skilled in active listening and problem-solving, ensuring customer satisfaction.

• I have a friendly and approachable demeanor, which helps in building rapport with customers.

• I am proficient in using customer ...read more
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