10+ Globiva Customer Service Executive Interview Questions & Answers | Complete Prep Guide 2025

Globiva Customer Service Executive Interview Experiences

6 interviews found

Customer Service Executive Interview Questions & Answers

AYUSH KUMAR

posted on 29 Mar 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Why should we hire you?

Ans.

I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional service.

I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.
I am highly skilled in active listening and problem-solving, which allows me to understand customer needs and provide effective solutions.
I am adept at building rapport with customer...

Answered by AI

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Q2. TELL ME SOMETHING ABOUT SELF?

Ans.

I am a dedicated and empathetic customer service executive with excellent communication skills.

I have a strong background in customer service, with experience in handling customer inquiries and resolving issues.
I am skilled in active listening and problem-solving, ensuring customer satisfaction.
I have a friendly and approachable demeanor, which helps in building rapport with customers.
I am proficient in using customer ...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - focus your target to get this job right now.and one day before you read all out news and portfolio related these orgnisation.

Customer Service Executive Interview Questions & Answers

Shubham Kumar

posted on 23 Mar 2023

Interview experience

Average

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(2 Questions)

Q1. What's the last job position u had?

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Q2. What's your salary expectations?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's overall good, but management and HR response are way too bad. They don't even care about employees only shouting and giving 😖

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 20 Sep 2023

Interview experience

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Sep 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all Resume tips

Round 2 - One-on-one

(2 Questions)

Q1. How to satisfy an angry customer on call

Ans.

Listen actively, empathize, apologize, offer solutions, follow up

Listen to the customer's concerns without interrupting
Empathize with the customer's emotions and show understanding
Apologize for the inconvenience caused, even if it wasn't your fault
Offer solutions to resolve the issue, such as refunds, discounts, or replacements
Follow up with the customer to ensure their satisfaction and build trust

Answered by AI

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Q2. Why do you want to join a customer service field

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Interview Preparation Tips

Topics to prepare for Globiva Customer Service Executive interview:

Customer Service

Interview preparation tips for other job seekers - Be a smart worker

Customer Service Executive Interview Questions & Answers

Sushmita Kaushik

posted on 19 Feb 2022

I applied via Approached by Company and was interviewed in Aug 2021. There was 1 interview round.

Round 1 - Telephonic Call

(2 Questions)

Q1. How was your yesterday

Add your answer

Q2. How was your lockdown

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a process of customer care executive
In this process we have to resolve customer's queries and register their claims and help them.

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 26 Nov 2020

I applied via Naukri.com and was interviewed in May 2020. There were 5 interview rounds.

Interview Questionnaire

5 Questions

Q1. 1. If you are experienced, They'll ask you regarding the projects that you have worked for.

Add your answer

Q2. 2. There would be some questions regarding the project which you would be working with the co.

Add your answer

Q3. 3. The operations manager would come in, and ask for some personal experience with the previous employer of yours.

Add your answer

Q4. 4. Client Round - The client would ask about the memorable experience in any project that you have worked for.

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Q5. Amswer as per the experience.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't get nervous. This is one of the cool co in the BPO zone to work for.

Try getting some assistance and test yourself for the versant round. I think that would be the most critical part of the interview.

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 29 Dec 2020

I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. 1. Tell us something about your self. 2. Where do see 5 years from now? 3. What are your goals in life? 4. What are you doing currently?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest with your answers.
Be confident. Confidence is the key.
Try maintain an eye contact with the interviewer. Greet the interviewer with a smile. They asked me about my past job experiences and why did I quit. What was my profile and analysed me whether I really have any idea about the job profiles. Being from a different academic background why I chose to work in a voice process. I have good communication skills and my confidence did it all. They said you're the perfect candidate for this role. We liked your confide.

Top trending discussions

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Interview Tips & Stories

6d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

HCLTech

Anonymous

posted on 23 Dec 2021

I applied via Walk-in and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire

2 Questions

Q1. Tell me about yourself

Add your answer

Q2. How did you spend yesterday/weekend?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You must have good communication skills mainly english language . The interview is to assess whether a candidate can speak english without making any grammatical error.

Customer Service Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 10 Sep 2020

Interview Questionnaire

4 Questions

Q1. Tell me one bad things about company

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Q2. Which one thing u noticed about company's in ur entire experience

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Q3. What if company promoted you but not the salary ...will u continue or change the organisation

Ans.

I would consider various factors before making a decision, such as career growth opportunities, job satisfaction, and overall benefits.

Consider the potential for career growth within the company
Evaluate job satisfaction and overall benefits offered by the company
Assess the current job market and potential opportunities in other organizations
Negotiate with the company for a salary increase if necessary

Answered by AI

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Q4. Which quality make you to join our organization

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Interview Preparation Tips

Interview preparation tips for other job seekers - Just be calm ...talk only if required ... Do not say bad things about last organisation.. never hurry or try to smart with interviewer. Even u don't know answer be frank and positive rather then go wrong ... Always keep smile and don't shake ur body during interview ... no hand movement .. and I'm more imp thing to remember whenever ur interviewer asked u do u have any question so just replied with good smile and say how soon I can join .

Customer Service Executive Interview Questions & Answers

WNS

Anonymous

posted on 7 Mar 2022

I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(4 Questions)

Q1. What are your strengths and weaknesses?

Add your answer

Q2. What is your family background?

Add your answer

Q3. What are your salary expectations?

Add your answer

Q4. Tell me about yourself.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - WNC is a good company and good future growth

Customer Service Executive Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 29 Sep 2021

I applied via Referral and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire

2 Questions

Q1. Introduction. Upselling a product

Ans.

Upselling is a technique to persuade customers to buy a more expensive or upgraded version of a product.

Understand the customer's needs and preferences
Highlight the benefits of the upgraded product
Offer discounts or promotions to sweeten the deal
Use suggestive language to encourage the customer to upgrade
Provide excellent customer service to build trust and loyalty

Answered by AI

Add your answer

Q2. How would you deal with aged customer

Ans.

I would provide patient and attentive service, taking into account any physical or cognitive limitations.

Speak clearly and slowly, allowing time for the customer to process information
Use simple language and avoid technical jargon
Be patient and understanding, allowing the customer to take their time
Offer assistance with any physical tasks, such as carrying bags or opening doors
Ensure the customer is comfortable and has...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - They basically check communication skill.

Globiva Interview FAQs

How many rounds are there in Globiva Customer Service Executive interview?

Globiva interview process usually has 1-2 rounds. The most common rounds in the Globiva interview process are Resume Shortlist, One-on-one Round and Telephonic Call.

How to prepare for Globiva Customer Service Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Globiva. The most common topics and skills that interviewers at Globiva expect are Customer Service, customer care, bpo, voice process and Calling.

What are the top questions asked in Globiva Customer Service Executive interview?

Some of the top questions asked at the Globiva Customer Service Executive interview -

How to satisfy an angry customer on c...read more
Amswer as per the experienc...read more

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Globiva Customer Service Executive Salary

based on 240 salaries

₹1.1 L/yr - ₹4.2 L/yr

21% less than the average Customer Service Executive Salary in India

View more details

Globiva Salaries in India

Associate 504 salaries	₹1.1 L/yr - ₹5 L/yr
Quality Analyst 246 salaries	₹1.6 L/yr - ₹5 L/yr
Customer Service Executive 240 salaries	₹1.1 L/yr - ₹4.2 L/yr
Team Lead 218 salaries	₹2 L/yr - ₹6.1 L/yr
Customer Care Executive 202 salaries	₹1.2 L/yr - ₹4.4 L/yr