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IntouchCX Customer Service Executive Interview Questions, Process, and Tips
Updated
16 Nov 2024
Top IntouchCX Customer Service Executive Interview Questions and Answers
- Q1. What do you know about ecommerce?
- Q2. What are the benefits of using ecommerce services rather than going to shopping/markets in person?
- Q3. What do you know about bpo
13 IntouchCX Customer Service Executive Interview Experiences
37 questions found
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Popular
Anonymous
Interview experience
Average
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response
I applied via Referral and was interviewed in Sep 2024.
2 Interview Rounds
1
One-on-one Round (2 Questions)
- Q1. What is your favorite season and why? View Answers (1)
- Q2. Which movie is your favorite and why View Answers (1)
2
Assignment Round
It was a typing test on a computer
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Not Selected
I applied via Referral and was interviewed in May 2024.
4 Interview Rounds
1
Group Discussion Round
Self introduction of candidate
2
Aptitude Test Round
Conducting exam for candidates
3
Assignment Round
Conducting exam for candidates
4
Technical Round (2 Questions)
- Q1. Speak about customer service Add Answer
- Q2. What do you know about bpo View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Be a brave
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed in Jun 2024.
3 Interview Rounds
1
HR Round (2 Questions)
- Q1. Self introduction Add Answer
- Q2. Tell me about BPO View Answers (1)
2
Assignment Round
It was about grammar and fill in the blanks
3
HR Round (2 Questions)
- Q1. Strength and weakness Add Answer
- Q2. Why do we hire you Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Need to have good communication skills
Interview experience
Bad
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
One-on-one Round (2 Questions)
- Q1. Introduce yourself View Answers (1)
- Q2. Package details Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - I suggest not to give interview for this company these guys are unprofessional and they hire their friends and if u r selected then they will tell u that to reduce u r package ,it's an 3 Rd class company
IntouchCX interview questions for designations
Interview experience
Average
Difficulty level
Easy
Duration
Less than 2 weeks
Result
No response
I applied via Naukri.com and was interviewed before Nov 2023.
2 Interview Rounds
1
One-on-one Round (2 Questions)
- Q1. Why should we hire you? Add Answer
- Q2. Why did you chose our company? Add Answer
2
HR Round (2 Questions)
- Q1. What skills do you have? View Answers (1)
- Q2. Where do you see yourself in 5 yrs? Add Answer
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
No response
I applied via Walk-in and was interviewed in Feb 2024.
1 Interview Round
1
HR Round (3 Questions)
- Q1. Choose own topic tell any thing by own topic Add Answer
- Q2. Tell me about yourself self Add Answer
- Q3. What is bpo why choose bpo job Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Just prepare interview question and answers hr look only your communication
Customer Service Executive Jobs at IntouchCX
Rachana MS
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
One-on-one Round (1 Question)
- Q1. Tell me about your self Add Answer
Interview experience
Bad
Difficulty level
Easy
Duration
4-6 weeks
Result
Selected
I applied via Job Portal and was interviewed in Jun 2023.
5 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
One-on-one Round (1 Question)
- Q1. Communication skills Add Answer
3
Aptitude Test Round
Grammar logic answering
4
HR Round (1 Question)
- Q1. Anger management calm maintaining high customer service n its target based on csat Add Answer
5
One-on-one Round (1 Question)
- Q1. Salary decisions Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Not a good start. Worst please don't waste your time they will lay off.
Interview experience
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed in Nov 2022.
5 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
Aptitude Test Round
After screening you will receive a link for the aptitude test you have to pass that test to move on to the next round.
3
Type test Round (2 Questions)
- Q1. You will have to show your typing skills. Add Answer
- Q2. Basic grammar test will be conducted. Add Answer
4
HR Round (1 Question)
- Q1. General HR question were asked. Add Answer
5
Technical Round (1 Question)
- Q1. Again type test will be conducted and some question about the process will be asked. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Good communication and type speed will help you land this job.
I applied via Walk-in and was interviewed in Sep 2022.
3 Interview Rounds
1
Aptitude Test Round
Grammar questions, letter writing and essay writing ?
2
HR Round (2 Questions)
- Q1. Not a question but they’ll tell you to not demand any kind of salary in the next round. 🚩 Add Answer
- Q2. Are you tech savvy, just a general chat mostly. Add Answer
3
One-on-one Round (2 Questions)
- Q1. One more essay while your screen is being mirrored Add Answer
- Q2. One more letter writing Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - They will keep you waiting for whole day just to tell you that you did not clear the first round itself.
I met a girl who arrived at 10 in morning just to starve herself and be told that she didn’t clear the first round by 5pm.
Forget offering food, they’ll not even tell tou to go take 15 minutes and eat something.
I met a girl who arrived at 10 in morning just to starve herself and be told that she didn’t clear the first round by 5pm.
Forget offering food, they’ll not even tell tou to go take 15 minutes and eat something.
Top trending discussions
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
Got a question about IntouchCX?
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IntouchCX Interview FAQs
How many rounds are there in IntouchCX Customer Service Executive interview?
IntouchCX interview process usually has 2-3 rounds. The most common rounds in the IntouchCX interview process are HR, One-on-one Round and Aptitude Test.
How to prepare for IntouchCX Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Customer Service, customer support, Email Support, chat support and blended process.
What are the top questions asked in IntouchCX Customer Service Executive interview?
How long is the IntouchCX Customer Service Executive interview process?
The duration of IntouchCX Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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IntouchCX Interviews By Designations
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Interview Questions for Popular Designations
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Interview Process at IntouchCX Customer Service Executive
based on 7 interviews in last 1 year
1 Interview rounds
- One-on-one Round
View more
People are getting interviews through
based on 11 IntouchCX interviews
WalkIn
Job Portal
Referral
Recruitment Consultant
36%
36%
18%
9%
1% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Join IntouchCX We are IntouchCX. Where innovation meets industry.
Customer Service Executive Interview Questions from Similar Companies
7%
less
than the average Customer Service Executive Salary in India
View more details
IntouchCX Customer Service Executive Reviews and Ratings
based on 40 reviews
Rating in categories
IntouchCX - Executive - Customer Service - International Non Voice Process - Gaming Process (0-8 yrs)
Bangalore / Bengaluru
0-8 Yrs
Not Disclosed
|
E Support Officer
1.2k
salaries
|  ₹1.5 L/yr - ₹5 L/yr |
|
Senior E Support Officer
594
salaries
| ₹2 L/yr - ₹4.5 L/yr |
|
Senior Consultant
304
salaries
| ₹3 L/yr - ₹5.5 L/yr |
|
Quality Analyst
263
salaries
| ₹1.4 L/yr - ₹5.1 L/yr |
|
Team Lead
225
salaries
| ₹3 L/yr - ₹9 L/yr |
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