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IntouchCX Customer Service Executive Interview Questions, Process, and Tips
Top IntouchCX Customer Service Executive Interview Questions and Answers
- Q1. What do you know about ecommerce?
- Q2. What are the benefits of using ecommerce services rather than going to shopping/markets in person?
- Q3. What do you know about bpo
IntouchCX Customer Service Executive Interview Experiences
13 interviews found
Anonymous
I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.
(2 Questions)
- Q1. What is your favorite season and why?
- Ans.
My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.
I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.
The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.
Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.
I enjoy the festive...
- Q2. Which movie is your favorite and why
- Ans.
My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.
The Shawshank Redemption is a classic film directed by Frank Darabont.
The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.
The film explores themes of friendship, h...
It was a typing test on a computer
I applied via Referral and was interviewed in May 2024. There were 4 interview rounds.
Self introduction of candidate
Conducting exam for candidates
Conducting exam for candidates
(2 Questions)
- Q1. Speak about customer service
- Q2. What do you know about bpo
- Ans.
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.
It is a cost-effective way for companies to focus on their core competencies while delegating other tasks to specialized ser...
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Jun 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. Tell me about BPO
- Ans.
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
BPO companies handle tasks like customer service, technical support, data entry, and back-office operations for other businesses.
It helps companies focus on their core competencies while reducing costs and improving efficiency.
Examples of BPO companies include Teleperformance, Convergys, a
It was about grammar and fill in the blanks
(2 Questions)
- Q1. Strength and weakness
- Q2. Why do we hire you
Interview Preparation Tips
(2 Questions)
- Q1. Introduce yourself
- Ans.
I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries, complaints, and feedback
I have a proven track record of meeting and exceeding customer satisfaction goals
- Q2. Package details
Interview Preparation Tips
IntouchCX interview questions for designations
I applied via Naukri.com and was interviewed before Nov 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Why should we hire you?
- Q2. Why did you chose our company?
(2 Questions)
- Q1. What skills do you have?
- Ans.
I have strong communication skills, problem-solving abilities, and a customer-focused mindset.
Excellent verbal and written communication skills
Ability to empathize with customers and address their concerns effectively
Strong problem-solving skills to resolve customer issues efficiently
Ability to work well under pressure and handle difficult situations calmly
Customer-focused mindset to ensure customer satisfaction
- Q2. Where do you see yourself in 5 yrs?
I applied via Walk-in and was interviewed in Feb 2024. There was 1 interview round.
(3 Questions)
- Q1. Choose own topic tell any thing by own topic
- Q2. Tell me about yourself self
- Q3. What is bpo why choose bpo job
Interview Preparation Tips
Customer Service Executive Jobs at IntouchCX
Rachana MS
(1 Question)
- Q1. Tell me about your self
Selected
I applied via Job Portal and was interviewed in Jun 2023. There were 5 interview rounds.
(1 Question)
- Q1. Communication skills
Grammar logic answering
(1 Question)
- Q1. Anger management calm maintaining high customer service n its target based on csat
(1 Question)
- Q1. Salary decisions
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in Nov 2022. There were 5 interview rounds.
After screening you will receive a link for the aptitude test you have to pass that test to move on to the next round.
(2 Questions)
- Q1. You will have to show your typing skills.
- Q2. Basic grammar test will be conducted.
(1 Question)
- Q1. General HR question were asked.
(1 Question)
- Q1. Again type test will be conducted and some question about the process will be asked.
Interview Preparation Tips
I applied via Walk-in and was interviewed in Sep 2022. There were 3 interview rounds.
Grammar questions, letter writing and essay writing ?
(2 Questions)
- Q1. Not a question but they’ll tell you to not demand any kind of salary in the next round. 🚩
- Q2. Are you tech savvy, just a general chat mostly.
(2 Questions)
- Q1. One more essay while your screen is being mirrored
- Q2. One more letter writing
Interview Preparation Tips
I met a girl who arrived at 10 in morning just to starve herself and be told that she didn’t clear the first round by 5pm.
Forget offering food, they’ll not even tell tou to go take 15 minutes and eat something.
Top trending discussions
IntouchCX Interview FAQs
The duration of IntouchCX Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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IntouchCX Customer Service Executive Interview Process
based on 11 interviews
3 Interview rounds
- HR Round
- Aptitude Test Round
- Assignment Round
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