6 IntouchCX Chat and Email Support Executive Interview Questions & Answers | Complete Prep Guide 2025

IntouchCX Chat and Email Support Executive Interview Experiences

4 interviews found

Chat and Email Support Executive Interview Questions & Answers

Anonymous

posted on 1 Feb 2025

Interview experience

Average

Difficulty level

Process Duration

Result

Round 1 - One-on-one

(1 Question)

Q1. Why did you join the company?

Ans.

I joined the company because of its reputation for excellent customer service and career growth opportunities.

Reputation for excellent customer service
Career growth opportunities
Positive reviews from current employees

Answered by AI

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Chat and Email Support Executive Interview Questions & Answers

Anonymous

posted on 9 Oct 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Assignment

It is having to make achieve with there tests

Round 3 - HR

(1 Question)

Q1. About your working skills

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Interview Preparation Tips

Interview preparation tips for other job seekers - Do well get ready achieve your goals

Chat and Email Support Executive Interview Questions & Answers

Anonymous

posted on 11 Jan 2023

Interview experience

Average

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Company Website and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - One-on-one

(1 Question)

Q1. Introduction of self ?

Ans. 1st fall Thanks for asking about me. I'm saritha rani from Hyderabad Telangana state and i have completed b.com(computers, applications) at the Mahesh nagar radika opposite the line and my strength is my attitude and my weekness is dad mom. And i have two sisters and 2 brothers. Thankyou 😊

Answered Anonymously

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Round 2 - Aptitude Test

Maths test n English common test ?

Round 3 - HR

(2 Questions)

Q1. What is urs professionals?

Ans.

Our professionals are highly skilled and experienced in providing excellent chat and email support services.

Our professionals have excellent communication skills
They are trained to handle customer queries and complaints efficiently
They have a good understanding of the products and services offered by the company
They are proficient in using chat and email support software
They are patient and empathetic towards customers
...

Answered by AI

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Q2. My professional sports team leader an growth skills

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Interview Preparation Tips

Interview preparation tips for other job seekers - Self introduction
Professional
Skills
strength n weekness.

Chat and Email Support Executive Interview Questions & Answers

posted on 3 Jun 2022

I applied via Referral and was interviewed in May 2022. There was 1 interview round.

Round 1 - One-on-one

(1 Question)

Q1. There were 3 rounds common questions are about your hobbies yourself and job discription.

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Interview Preparation Tips

Interview preparation tips for other job seekers - Common questions regarding your opinion. Example what do you prefer group of friends or less friends.

Top trending discussions

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Interview Tips & Stories

4d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Interview questions from similar companies

Chat and Email Support Executive Interview Questions & Answers

Foundever

Anonymous

posted on 20 Jul 2024

Interview experience

Average

Difficulty level

Process Duration

Result

Round 1 - One-on-one

(1 Question)

Q1. Tell me about your self

Add your answer

Chat and Email Support Executive Interview Questions & Answers

Foundever

Anonymous

posted on 30 Sep 2024

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

Round 1 - HR

(2 Questions)

Q1. Tell me about yourself

Ans.

Experienced customer support executive with strong communication skills and problem-solving abilities.

Over 5 years of experience in providing chat and email support for various companies
Proficient in handling customer inquiries, resolving issues, and providing product information
Skilled in multitasking, time management, and working efficiently under pressure
Excellent written and verbal communication skills
Familiar with...

Answered by AI

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Q2. Asked me how long I was living in the current city

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Round 2 - Typing Test

(2 Questions)

Q1. Essay on worst decision of your life

Ans.

My worst decision was dropping out of college without a plan.

Lack of guidance and support led to impulsive decision
Struggled to find stable job without degree
Realized the importance of education later on

Answered by AI

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Q2. Had to handle 3 mock chats continuously

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Round 3 - One-on-one

(2 Questions)

Q1. Self introduction

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Q2. What will you do if customer asks for refund

Ans.

I would follow company policy and guidelines for processing refunds, ensuring customer satisfaction.

Review company policy on refunds
Check if customer is eligible for a refund based on policy
Process refund according to company guidelines
Communicate refund process and timeline to customer
Offer alternative solutions if refund is not possible

Answered by AI

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Chat and Email Support Executive Interview Questions & Answers

Concentrix Corporation

Mohd Kamran Khan

posted on 15 Jun 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. Basic intro, work experience, location

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Round 3 - Assignment

1 min Typing test for speed check

Round 4 - One-on-one

(2 Questions)

Q1. Basic interview which I prepare by giving 5 to 10 interview regularly. It had improved my English as well

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Q2. Work related lot of questions

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Chat and Email Support Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 22 Feb 2022

I applied via Naukri.com and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Aptitude Test

They will ask you about computer's all system.

Round 2 - Technical

(1 Question)

Q1. What is operating system, and some question were releted to it.

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be ready for typing test, written test, and technical question test.

Chat and Email Support Executive Interview Questions & Answers

Teleperformance

Anonymous

posted on 16 Apr 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR

(2 Questions)

Q1. How did you spend your last weekend ?

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Q2. How was your last working day

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Chat and Email Support Executive Interview Questions & Answers

Concentrix Corporation

Anonymous

posted on 25 Apr 2023

Interview experience

Good

Difficulty level

Process Duration

Result

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all Resume tips

Round 2 - HR

(7 Questions)

Q1. Tell me about yourself

Add your answer

Q2. Why you join….company

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Q3. What’s your strength and weakness

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Q4. How you know about the company and say about what is bpo

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Q5. Why should we hire you

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Q6. Should you comfortable day or night work

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Q7. Sallery expected

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Interview Preparation Tips

Interview preparation tips for other job seekers - If anyone go for walk in interview please don’t hesitate or preusure yourself keep smile and and give interview with confidential all my good wishes

IntouchCX Interview FAQs

How many rounds are there in IntouchCX Chat and Email Support Executive interview?

IntouchCX interview process usually has 2-3 rounds. The most common rounds in the IntouchCX interview process are One-on-one Round, Resume Shortlist and HR.

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IntouchCX Chat and Email Support Executive Salary

based on 18 salaries

₹2 L/yr - ₹4 L/yr

At par with the average Chat and Email Support Executive Salary in India

View more details

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