IntouchCX Chat and Email Support Executive Interview Questions and Answers

Q1. Why did you join the company?
Ans. 
I joined the company because of its reputation for excellent customer service and career growth opportunities.
• Reputation for excellent customer service

• Career growth opportunities

• Positive reviews from current employees
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It is having to make achieve with there tests

Q1. About your working skills
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Q1. Introduction of self ?
Ans. 1st fall Thanks for asking about me. I'm saritha rani from Hyderabad Telangana state and i have completed b.com(computers, applications) at the Mahesh nagar radika opposite the line and my strength is my attitude and my weekness is dad mom. And i have two sisters and 2 brothers. Thankyou 😊
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Maths test n English common test ?

Q1. What is urs professionals?
Ans. 
Our professionals are highly skilled and experienced in providing excellent chat and email support services.
• Our professionals have excellent communication skills

• They are trained to handle customer queries and complaints efficiently

• They have a good understanding of the products and services offered by the company

• They are proficient in using chat and email support software

• They are patient and empathetic towards customers

• ...read more
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Q2. My professional sports team leader an growth skills
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Q1. What was your previous experience and why did you left the organization?
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Q2. What was the challanging situation that you've faced in your previous organization and how did you tackle the situation ?
Ans. 
Faced a high volume of customer complaints during a system outage and implemented a communication strategy to manage expectations.
• Identified the root cause of the system outage and communicated it to the team promptly.

• Developed a template for responses to ensure consistency and clarity in communication.

• Set up a dedicated support channel to handle the influx of inquiries efficiently.

• Regularly updated customers on the st...read more
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Q3. What is your hobby and say something about your hobby?
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