IntouchCX Chat and Email Support Executive Interview Questions and Answers

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Introduction, they ask you about yourself

Q1. What do you know about TtEc
Ans. 
TtEc is a leading provider of chat and email support services for businesses.
• TtEc offers 24/7 customer support through chat and email channels

• They specialize in providing personalized and efficient support to clients

• TtEc has a team of trained professionals who handle customer inquiries and issues

• They use advanced technology and tools to streamline the support process
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Q2. Say yours views on politics of india
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Q1. Why do you want to get hired?
Ans. 
I am passionate about providing excellent customer service and believe my skills align well with the role.
• Passionate about helping customers

• Strong communication skills

• Previous experience in customer support roles

• Enjoy problem-solving and resolving issues efficiently
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Q2. What are your strengths
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Q1. Where do you See yourself in this job?
Ans. 
I see myself excelling in providing top-notch customer support through chat and email, ensuring customer satisfaction and retention.
• I envision myself becoming a subject matter expert in the products/services offered by the company, allowing me to provide accurate and efficient support.

• I aim to consistently meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

• I see ...read more
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Q2. Why do you want to work in this company?
Ans. 
I am impressed by the company's reputation for excellent customer service and innovative solutions.
• Company's reputation for excellent customer service

• Innovative solutions offered by the company

• Opportunity to contribute to a successful team
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Q3. What your performance with your life & Future goel?
Ans. 
I strive for excellence in both my personal and professional life, with a clear vision of my future goals.
• I set specific, achievable goals for myself in both my personal and professional life.

• I regularly assess my progress towards these goals and make adjustments as needed.

• I am committed to continuous learning and self-improvement to ensure I am always growing and evolving.

• I prioritize work-life balance to ensure I am
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Q4. What you know about something in this company?
Ans. 
I know that this company specializes in providing customer support through chat and email.
• The company focuses on providing customer support through chat and email channels

• They may use various software tools to manage customer inquiries and responses

• The company values timely and accurate communication with customers
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Q1. Why do want to work?
Ans. 
I want to work to utilize my skills, contribute to a team, and achieve personal growth.
• To utilize my skills and knowledge in a practical setting

• To contribute to a team and work towards common goals

• To achieve personal growth and development through new challenges and experiences
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Q2. What is your hobby?
Ans. 
My hobby is photography.
• I enjoy capturing moments and creating visual stories.

• I love experimenting with different angles, lighting, and compositions.

• Some of my favorite subjects to photograph are landscapes, portraits, and street scenes.
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Q3. What is positive points of your hobby?
Ans. 
My hobby of painting allows me to express my creativity, relax, and improve my focus and concentration.
• Painting helps me express my creativity and emotions

• It allows me to relax and de-stress after a long day

• Improves my focus and concentration as I pay attention to details

• Provides a sense of accomplishment when I complete a piece
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Q4. Which Social media use you and why? Can you explain me why did important for us Social media limits?
Ans. 
I use social media platforms like Facebook, Instagram, and LinkedIn for networking, staying updated, and connecting with friends and family.
• I use Facebook for connecting with friends and family, sharing updates, and joining groups related to my interests.

• I use Instagram for sharing photos and videos, following influencers, and discovering new trends.

• I use LinkedIn for professional networking, job searching, and staying...read more
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Q5. What you learned Somthing about Motivation movment of your father?
Ans. 
My father taught me the importance of perseverance and hard work in achieving goals.
• My father always emphasized the value of setting goals and working towards them consistently.

• He believed that success comes from dedication and never giving up, even in the face of challenges.

• One example is when he started his own business from scratch and worked tirelessly to make it successful.

• Another example is when he pursued furthe...read more
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Q6. What you choose when your invite in the festival and your work time have a something Workload?
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Q1. How was your yesterday
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Q2. Tell about your state
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Q1. Self introduction
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Q2. Family background
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