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IntouchCX
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IntouchCX Chat and Email Support Executive Interview Questions and Answers
IntouchCX Chat and Email Support Executive Interview Experiences
5 interviews found
(1 Question)
- Q1. Why did you join the company?
- Ans.
I joined the company because of its reputation for excellent customer service and career growth opportunities.
Reputation for excellent customer service
Career growth opportunities
Positive reviews from current employees
Selected
I applied via Referral and was interviewed in Sep 2023. There were 3 interview rounds.
It is having to make achieve with there tests
(1 Question)
- Q1. About your working skills
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Dec 2022. There were 3 interview rounds.
(1 Question)
- Q1. Introduction of self ?
- Ans. 1st fall Thanks for asking about me. I'm saritha rani from Hyderabad Telangana state and i have completed b.com(computers, applications) at the Mahesh nagar radika opposite the line and my strength is my attitude and my weekness is dad mom. And i have two sisters and 2 brothers. Thankyou 😊
Maths test n English common test ?
(2 Questions)
- Q1. What is urs professionals?
- Ans.
Our professionals are highly skilled and experienced in providing excellent chat and email support services.
Our professionals have excellent communication skills
They are trained to handle customer queries and complaints efficiently
They have a good understanding of the products and services offered by the company
They are proficient in using chat and email support software
They are patient and empathetic towards customers
...
- Q2. My professional sports team leader an growth skills
Interview Preparation Tips
Professional
Skills
strength n weekness.
Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. What was your previous experience and why did you left the organization?
- Q2. What was the challanging situation that you've faced in your previous organization and how did you tackle the situation ?
- Ans.
Faced a high volume of customer complaints during a system outage and implemented a communication strategy to manage expectations.
Identified the root cause of the system outage and communicated it to the team promptly.
Developed a template for responses to ensure consistency and clarity in communication.
Set up a dedicated support channel to handle the influx of inquiries efficiently.
Regularly updated customers on the st...
- Q3. What is your hobby and say something about your hobby?
Interview Preparation Tips
IntouchCX interview questions for designations
I applied via Referral and was interviewed in May 2022. There was 1 interview round.
(1 Question)
- Q1. There were 3 rounds common questions are about your hobbies yourself and job discription.
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Chat and Email Support Executive Interview Questions & Answers
iEnergizer
Anonymous
posted on 13 Jul 2024
I applied via Job Portal and was interviewed in Jun 2024. There were 3 interview rounds.
(2 Questions)
- Q1. About yourself?
- Q2. Previous job profile?
Passage writing on a given topic.
HR ma’am asked me to give a OEPT test (verbal english) for an email process interview process. Scored 70+ in all three sections of OEPT (as results displayed in real-time after completion). Surprisingly, HR MA’AM then told that overall score is 56 because that is calculated DIFFERENTLY.
Interview Preparation Tips
You get rejected with a wrong reason.
HR suggests to contact recruiter and they offer then what they actually have.
The path of hiring.
Chat and Email Support Executive Interview Questions & Answers
Conneqt Business Solutions
posted on 16 Feb 2022
I applied via Naukri.com and was interviewed in Jan 2022. There was 1 interview round.
(3 Questions)
- Q1. Give a brief about holiday destination?
- Q2. Self introduction,levels in future expectation.
- Q3. Why we have to hire you?
Interview Preparation Tips
Be confident
Chat and Email Support Executive Interview Questions & Answers
iEnergizer
Anonymous
posted on 1 Nov 2022
I applied via Walk-in and was interviewed in Oct 2022. There were 3 interview rounds.
(1 Question)
- Q1. Talk about yourself and write an essay
(1 Question)
- Q1. Talk about yourself and technical questions
Interview Preparation Tips
- Computer Graphics
- EA games
- Writing Skills
- Communication Skills
- Good English
Chat and Email Support Executive Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 3 Apr 2024
(1 Question)
- Q1. Introduction process related questions
(1 Question)
- Q1. Basic question introduction about the process
Chat and Email Support Executive Interview Questions & Answers
Teleperformance
Gowri shankari K
posted on 12 Sep 2023
I applied via Recruitment Consulltant
(1 Question)
- Q1. How many rounds
- Ans.
Three Interview rounds in Technical Round.That rounds one is operation round,second round is versant round,Thrid roundAMCAT(posting chart)(Aptitude test Flick kart)
(1 Question)
- Q1. Tell about your self.
- Ans.
I am Gowri shankari, I did Bsc Maths in Queith millath college, I live in Madhavaram, i like Music,painting,colouring,chanting,reading books, 1 year experienced in firstsource pvt ltd, I know Ms-office,Ms'word,Ms=excel, My strenth is i like to learn new things.
There was common reasoning MCQ questions
(3 Questions)
- Q1. Why you want work with us
- Q2. Are you ok with calling and chat process
- Ans.
Yes, I am comfortable with both calling and chat processes.
I have experience in handling both calling and chat processes in previous roles.
I am comfortable communicating effectively through both mediums.
I understand the importance of providing excellent customer service through calls and chats.
- Q3. When you will join
(1 Question)
- Q1. How to do work
Give one topic do the work.
Given case study about knowledge, do the work
(1 Question)
- Q1. Can yoyu tell me a little about yourself
(1 Question)
- Q1. Work about tell that is salary, time also.
Given again work. And do the work
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IntouchCX Interviews By Designations
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IntouchCX Chat and Email Support Executive Interview Process
based on 4 interviews
Interview experience
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IntouchCX Chat and Email Support Executive Reviews and Ratings
based on 17 reviews
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