Infosys BPM Chat and Email Support Executive Interview Questions and Answers

Q1. Give a brief about holiday destination?
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Q2. Self introduction,levels in future expectation.
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Q3. Why we have to hire you?
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Amcat test through mobile

Q1. Basic Grammer test
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Q1. Tell me about your self
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Q2. Are you comfortable in 24x7 shift?
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Q3. Salary expectation
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Q1. Tell me something about yourself
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Q2. Technical questions on previous experience
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Q1. Tell me About your Self
Ans. 
I am a dedicated and experienced customer support professional with a passion for helping others.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries via chat and email

• I am proficient in using CRM systems and ticketing platforms

• I have a strong attention to detail and problem-solving skills

• I am a team player and enjoy collaborating with colleagues to provide excellent cu
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Q2. Talk 2 mins on given topic
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Q1. Tell me about your self Why do you want to join BPO sector
Ans. 1. You have to speak about yourself Like eduction background your hobbies 2. because nowadays BPO sector is growing sector there is a opportunity’s and I want to grow so BPO is best option 3. My strength I am passionate about my job my strength and I forget my life that is my weekness 4. Because I am prefect person for this designations and I will come on time and I will not take leave
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Q2. What is your strength and weekness Why should we give you job
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Q1. Tell me about yourself
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Q2. Why you join….company
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Q3. What’s your strength and weakness
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Q4. How you know about the company and say about what is bpo
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Q5. Why should we hire you
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Q6. Should you comfortable day or night work
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Q7. Sallery expected
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Q1. Basic intro, work experience, location
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1 min Typing test for speed check

Q1. Basic interview which I prepare by giving 5 to 10 interview regularly. It had improved my English as well
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Q2. Work related lot of questions
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Q1. Where do you See yourself in this job?
Ans. 
I see myself excelling in providing top-notch customer support through chat and email, ensuring customer satisfaction and retention.
• I envision myself becoming a subject matter expert in the products/services offered by the company, allowing me to provide accurate and efficient support.

• I aim to consistently meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

• I see ...read more
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Q2. Why do you want to work in this company?
Ans. 
I am impressed by the company's reputation for excellent customer service and innovative solutions.
• Company's reputation for excellent customer service

• Innovative solutions offered by the company

• Opportunity to contribute to a successful team
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Q3. What your performance with your life & Future goel?
Ans. 
I strive for excellence in both my personal and professional life, with a clear vision of my future goals.
• I set specific, achievable goals for myself in both my personal and professional life.

• I regularly assess my progress towards these goals and make adjustments as needed.

• I am committed to continuous learning and self-improvement to ensure I am always growing and evolving.

• I prioritize work-life balance to ensure I am
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Q4. What you know about something in this company?
Ans. 
I know that this company specializes in providing customer support through chat and email.
• The company focuses on providing customer support through chat and email channels

• They may use various software tools to manage customer inquiries and responses

• The company values timely and accurate communication with customers
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Q1. Why do want to work?
Ans. 
I want to work to utilize my skills, contribute to a team, and achieve personal growth.
• To utilize my skills and knowledge in a practical setting

• To contribute to a team and work towards common goals

• To achieve personal growth and development through new challenges and experiences
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Q2. What is your hobby?
Ans. 
My hobby is photography.
• I enjoy capturing moments and creating visual stories.

• I love experimenting with different angles, lighting, and compositions.

• Some of my favorite subjects to photograph are landscapes, portraits, and street scenes.
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Q3. What is positive points of your hobby?
Ans. 
My hobby of painting allows me to express my creativity, relax, and improve my focus and concentration.
• Painting helps me express my creativity and emotions

• It allows me to relax and de-stress after a long day

• Improves my focus and concentration as I pay attention to details

• Provides a sense of accomplishment when I complete a piece
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Q4. Which Social media use you and why? Can you explain me why did important for us Social media limits?
Ans. 
I use social media platforms like Facebook, Instagram, and LinkedIn for networking, staying updated, and connecting with friends and family.
• I use Facebook for connecting with friends and family, sharing updates, and joining groups related to my interests.

• I use Instagram for sharing photos and videos, following influencers, and discovering new trends.

• I use LinkedIn for professional networking, job searching, and staying...read more
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Q5. What you learned Somthing about Motivation movment of your father?
Ans. 
My father taught me the importance of perseverance and hard work in achieving goals.
• My father always emphasized the value of setting goals and working towards them consistently.

• He believed that success comes from dedication and never giving up, even in the face of challenges.

• One example is when he started his own business from scratch and worked tirelessly to make it successful.

• Another example is when he pursued furthe...read more
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Q6. What you choose when your invite in the festival and your work time have a something Workload?
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