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Firstsource Solutions

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3.6

based on 4.7k Reviews

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Firstsource Solutions Chat and Email Support Executive Interview Questions and Answers

Updated 12 Dec 2024

Firstsource Solutions Chat and Email Support Executive Interview Experiences

1 interview found

Chat and Email Support Executive Interview Questions & Answers

user image Anonymous

posted on 12 Dec 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic Arithmetic Questions

Round 2 - Assignment 

Constructing and email to the client

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Prepared. Have enough knowledge to know how to write a basic email.

Top trending discussions

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Career Growth
2w
a quality analyst
Looking for at least 7 lakhs per annum
Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.
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Customer Care Executive Interview Questions & Answers

HGS user image Anonymous

posted on 29 Aug 2020

Interview Questionnaire 

3 Questions

  • Q1. Tell something about yourself?
    • Add your answer
  • Q2. Your achievements that is relavent with the job role.
    • Add your answer
  • Q3. Why should we hire you?
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Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident. that's it

Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 28 Aug 2021

I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How you handle a angry customer
  • Ans. 

    I remain calm, listen to their concerns, apologize for the inconvenience, and offer a solution.

    • Remain calm and composed

    • Listen actively to their concerns

    • Apologize for the inconvenience caused

    • Offer a solution to resolve the issue

    • Ensure customer satisfaction

    • Follow up to ensure the issue is resolved

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Bee confident
Prepare well
Honesty answer only

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 21 May 2021

Interview Questionnaire 

1 Question

  • Q1. Customer care executive
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Interview Preparation Tips

Interview preparation tips for other job seekers - Good

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 1 Aug 2021

I applied via Naukri.com and was interviewed before Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Are you comfortable with night shift?
    • Add your answer
  • Q2. Why do you want to join bpo?
    • Add your answer
  • Q3. Are you okay with rotainal shift and rotational off?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and you are good to go....

Customer Care Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 31 Jan 2022

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
  • Ans. 

    I prioritize the queries based on urgency and importance, and handle them one at a time.

    • Assess the urgency and importance of each query

    • Address the more urgent and important query first

    • Communicate with the customer about the situation and provide an estimated time for addressing the second query

    • Ensure that both queries are resolved satisfactorily

    • Answered by AI
    View 8 more answers
  • Q2. When you are on call with a customer, what are the main things which you should keep in mind?
  • Ans. The things which we should keep in our mind are 1. That you should be very polite with the customer. 2 Don't give rude answers. 3. Be attentive on the call and listen to whatever the customer is talking about.
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - While giving interview don't hesitate to talk. I know some people are nervous while it's a normal video conference too. But don't worry about that. Be confident that you can crack the interview.

Customer Service Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 11 Oct 2020

I applied via Recruitment Consultant and was interviewed before Oct 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Why do you want to join this company?
    • Add your answer
  • Q2. Tell me about your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepared completely from dressing sense to documents.
You should know that you facing an unknown person so don't hesitate .
Confidence is the key of success.
Most important thing is interviewer see in your personality how do you handle failure in your life

Customer Service Executive Interview Questions & Answers

Concentrix Corporation user image

posted on 1 Oct 2022

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Aptitude test which you have to give in app it's easy just need good command on English

Round 2 - HR 

(1 Question)

  • Q1. They will tell you too go through your whole resume will ask some family questions
    • Add your answer
Round 3 - Vna 

(1 Question)

  • Q1. Vna round would be voice and accent round
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do your best nothing else be calm and cool don't hesitate

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 25 Aug 2022

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Computer based aptitude and typing assignment

Round 3 - One-on-one 

(1 Question)

  • Q1. Operations round- asked about self and discussion on past experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Can do attitude with confidence and good communication skills

Customer Service Executive Interview Questions & Answers

iEnergizer user image

posted on 29 Jan 2022

I applied via Walk-in and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. The first thing you have to keep in mind is that if you're going for interview in this company, it's gonna take the whole day as the queue is very much high. You have to wait for hours for your turn. Now, ...
    • Add your answer
  • Q2. Why do you wanna join BPO?
    • Add your answer
  • Q3. Tell me something about yourself.
    • Add your answer
  • Q4. Where do you see yourself after 5 years.
    • Add your answer
  • Q5. If you have any work experience, they may ask, "Why did you leave your last job or What was your roles and responsibilities?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The first thing you have to keep in mind is that if you're going for an interview in this company, it's gonna take the whole day if everything goes well. You have to wait for hours for your turn. Now, if you're selected in the first round, you may have to wait for 3-4 hours for the next round and same for another round (if any). So, make sure you carry some eating stuffs with you.
More about working at Firstsource Solutions

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Chat and Email Support Executive interview?
Firstsource Solutions interview process usually has 2 rounds. The most common rounds in the Firstsource Solutions interview process are Aptitude Test and Assignment.
How to prepare for Firstsource Solutions Chat and Email Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are email process, Back Office, Customer Service, Non Voice Process and international.

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Firstsource Solutions Chat and Email Support Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
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Firstsource Solutions Chat and Email Support Executive Salary
based on 5 salaries
₹2.2 L/yr - ₹4 L/yr
At par with the average Chat and Email Support Executive Salary in India
View more details
Firstsource Solutions Salaries in India
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