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Firstsource Solutions

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3.7

based on 4.6k Reviews

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Firstsource Solutions Chat and Email Support Executive Interview Questions and Answers

Updated 12 Dec 2024

Firstsource Solutions Chat and Email Support Executive Interview Experiences

1 interview found

Chat and Email Support Executive Interview Questions & Answers

user image Anonymous

posted on 12 Dec 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic Arithmetic Questions

Round 2 - Assignment 

Constructing and email to the client

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Prepared. Have enough knowledge to know how to write a basic email.

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Interview Tips & Stories
2d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Interview questions from similar companies

Customer Support Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 16 Mar 2018

I applied via Naukri.com and was interviewed in Sep 2017. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. VERSANT TEST(English language and voice test)
    • Add your answer
  • Q2. You will hear small sentences in English and are asked to repeat them, you would hear a small paragraph in English and would be asked some questions regarding the paragraph you've heard
    • Add your answer
  • Q3. Salary discussion
    • Add your answer

Interview Preparation Tips

Round: Resume Shortlist
Experience: Just asks to speak about our selves to test our English language skills

Round: Operations manager round
Experience: Normal questions about our experience and gives details about the process and estimates if we are fit their requirements

General Tips: Easy interview for any one with descent knowledge of English
Skills: Communication
Duration: <1 week

Customer Support Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 21 Nov 2019

I applied via Walk-in and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They were asked about my last birthday that how I did spend that.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Everyone should confidence must while given the interviews because they takes your interviews not to seat their only. You have to work for them then only they can provide you the salary. Not for that interview session how did you give that.

Customer Service Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 15 Nov 2022

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
    • Add your answer
  • Q2. What's your strength and weakness
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

Customer Care Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 13 Feb 2021

I applied via Company Website and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Short introduction
    • Add your answer
  • Q2. What do you mean by customer service
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer queries and concerns

    • It includes providing product information and resolving complaints

    • Good customer service can lead to customer loyalty and positive word-of-mouth

    • Examples include answering phone calls, responding to emails, and providing live chat support

    • Answered by AI
    Add your answer
  • Q3. Scenario based questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not hesitate, be confident

Customer Service Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 11 Feb 2021

I applied via Referral and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction and hobby and job related question.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be simple as you need don't be oversmart. They are looking for your patience.

Customer Service Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 26 Feb 2021

Interview Questionnaire 

1 Question

  • Q1. What is wipro
    • Add your answer

Customer Care Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 27 Jan 2022

I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
    • View 1 more answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Care Executive interview:
  • Customer Service
Interview preparation tips for other job seekers - Keep calm while nervousness faced during the interview. It will be fine if you comfortable in English or Hindi any language you can in talk while interview because they want to see our communication skill are good or not so be prepared.

Customer Care Executive Interview Questions & Answers

Accenture user image Anonymous

posted on 16 Oct 2021

I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self introduction about the process
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be careful with with interview

Customer Support Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 8 Apr 2021

I applied via Referral and was interviewed in Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1.  About Previous company experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and be strong as u have the knowledge.
More about working at Firstsource Solutions

Firstsource Solutions Interview FAQs

How many rounds are there in Firstsource Solutions Chat and Email Support Executive interview?
Firstsource Solutions interview process usually has 2 rounds. The most common rounds in the Firstsource Solutions interview process are Aptitude Test and Assignment.
How to prepare for Firstsource Solutions Chat and Email Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Firstsource Solutions. The most common topics and skills that interviewers at Firstsource Solutions expect are email process, Back Office, Customer Service, Non Voice Process and international.

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Firstsource Solutions Chat and Email Support Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
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Firstsource Solutions Chat and Email Support Executive Salary
based on 5 salaries
₹2.2 L/yr - ₹4 L/yr
At par with the average Chat and Email Support Executive Salary in India
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