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HGS Customer Care Executive Interview Questions and Answers

Updated 9 Nov 2023

HGS Customer Care Executive Interview Experiences

4 interviews found

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 12 Aug 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Walk me through your resume
    • Add your answer
  • Q2. Why should we hire you?
    • Add your answer
  • Q3. What can you bring to the company?
    • Add your answer
  • Q4. What is your weaknesses?
    • Add your answer
  • Q5. What are your great strengths?
    • Add your answer
  • Q6. Are you flexible with shifts?
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Where do you see your self in the next 5 years ?
    • Add your answer

Interview Preparation Tips

Topics to prepare for HGS Customer Care Executive interview:
  • Reasearch the companies and
  • Prepare set of questions
  • Conduct yourself a mock intervie
Interview preparation tips for other job seekers - Practice for interview questions and also research companies.

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 9 Nov 2023

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General aptitude writing by system

Round 3 - One-on-one 

(1 Question)

  • Q1. Self introduction Previous working experience Just like basic conversation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to learn customer handling it helps to any situation to work

Customer Care Executive Interview Questions Asked at Other Companies

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Q1. What would you do if you win 1billion dollar lottey?
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Q2. Introduction Explain something in English What is customer care o ... read more
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asked in Concentrix Corporation
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
View answers (9)
asked in Teleperformance
Q4. Tell me about this product how will sell to the customer
View answers (10)
asked in Tech Mahindra
Q5. How will you handle irrated customers?
View answers (22)
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Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 29 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

They was asking me about myself where i do belong and about my education

Round 3 - Technical 

(1 Question)

  • Q1. Computer related basic question
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - very nice persone they was no dought

What people are saying about HGS

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a team lead
2w
Excel Learning Options
Hi Everyone, need your suggestions on learning excel, I get confused and sometimes can't understand the reports and calculations in the excel files, do others also face this kind of issues, please reply on how to overcome this kind of challenge and way of learning and mastering the excel.
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Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 29 Aug 2020

Interview Questionnaire 

3 Questions

  • Q1. Tell something about yourself?
    • Add your answer
  • Q2. Your achievements that is relavent with the job role.
    • Add your answer
  • Q3. Why should we hire you?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident. that's it

HGS interview questions for designations

 Non Voice Customer Care Executive

 (1)

 Health Care Executive

 (1)

 Non Voice Process Customer Care Executive

 (1)

 Customer Service Executive

 (5)

 Health Care Assistant

 (1)

 Customer Relation Officer

 (7)

 Customer Service Associate

 (2)

 Customer Relationship Officer

 (2)

Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

Conneqt Business Solutions user image Anonymous

posted on 28 Aug 2021

I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How you handle a angry customer
  • Ans. 

    I remain calm, listen to their concerns, apologize for the inconvenience, and offer a solution.

    • Remain calm and composed

    • Listen actively to their concerns

    • Apologize for the inconvenience caused

    • Offer a solution to resolve the issue

    • Ensure customer satisfaction

    • Follow up to ensure the issue is resolved

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Bee confident
Prepare well
Honesty answer only

Sales Executive Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 22 Nov 2022

I applied via Walk-in and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Tell me something that not written in your cv
    • Add your answer
  • Q3. Why do you want to join bpo
    • Add your answer
  • Q4. Where you want to see yourself in next 5 years
    • Add your answer
  • Q5. What was your job role in previous organisation tell me in briief
    • Add your answer
  • Q6. Why should we hire you?
    • Add your answer
Round 3 - Group Discussion 

Customer care of aus billing process

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and talk how much you can in a positive matter ody language

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 1 Aug 2021

I applied via Naukri.com and was interviewed before Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Are you comfortable with night shift?
    • Add your answer
  • Q2. Why do you want to join bpo?
    • Add your answer
  • Q3. Are you okay with rotainal shift and rotational off?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and you are good to go....

Customer Care Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 31 Jan 2022

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
  • Ans. 

    I prioritize the queries based on urgency and importance, and handle them one at a time.

    • Assess the urgency and importance of each query

    • Address the more urgent and important query first

    • Communicate with the customer about the situation and provide an estimated time for addressing the second query

    • Ensure that both queries are resolved satisfactorily

    • Answered by AI
    View 8 more answers
  • Q2. When you are on call with a customer, what are the main things which you should keep in mind?
  • Ans. The things which we should keep in our mind are 1. That you should be very polite with the customer. 2 Don't give rude answers. 3. Be attentive on the call and listen to whatever the customer is talking about.
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - While giving interview don't hesitate to talk. I know some people are nervous while it's a normal video conference too. But don't worry about that. Be confident that you can crack the interview.

Customer Care Executive Interview Questions & Answers

Teleperformance user image Anonymous

posted on 25 Aug 2022

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Computer based aptitude and typing assignment

Round 3 - One-on-one 

(1 Question)

  • Q1. Operations round- asked about self and discussion on past experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Can do attitude with confidence and good communication skills

Sales Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 18 Sep 2021

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Asked to introduce myself.
    • Add your answer
  • Q2. Asked about work experience.
    • Add your answer
  • Q3. Few addition questions about hobbies, daily routine and how to sale something to someone when he is not looking to buy it.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with your not to introduction to speak atleast 2-3 min and take care communication skills and grammar. Do not show any sign that you are just giving interview and show that you have got a opportunity.
More about working at HGS

HGS Interview FAQs

How many rounds are there in HGS Customer Care Executive interview?
HGS interview process usually has 3 rounds. The most common rounds in the HGS interview process are Resume Shortlist, HR and Aptitude Test.
How to prepare for HGS Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HGS. The most common topics and skills that interviewers at HGS expect are Customer Service, Inbound Calls, Communication Skills, Hindi and customer care.

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HGS Interviews By Designations

Interview Questions for Popular Designations

HGS Customer Care Executive Interview Process

based on 3 interviews

1 Interview rounds

  • Resume Shortlist Round
View more

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Fast track your campus placements

Mumbai University Placement Questions
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HGS Customer Care Executive Salary
based on 234 salaries
₹0.6 L/yr - ₹3.5 L/yr
9% less than the average Customer Care Executive Salary in India
View more details

HGS Customer Care Executive Reviews and Ratings

based on 138 reviews

3.7/5

Rating in categories

3.6

Skill development

3.5

Work-life balance

3.4

Salary

3.6

Job security

3.6

Company culture

3.3

Promotions

3.5

Work satisfaction

Explore 138 Reviews and Ratings
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