Infosys BPM Technology Support Specialist Interview Questions and Answers

Experienced Technology Support Specialist with a passion for troubleshooting and problem-solving.

• Over 5 years of experience providing technical support to end-users

• Proficient in troubleshooting hardware and software issues

• Skilled in setting up and configuring network systems

• Strong communication and customer service skills

• Certified in IT support and network administration

The OSI (Open Systems Interconnection) model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven distinct layers.

• The OSI model helps in understanding how data is transmitted over a network.

• Each layer has specific functions and interacts with adjacent layers.

• Examples of OSI layers include Physical, Data Link, Network, Transport, Session, Presentation, and Appli

I faced challenges with outdated technology, lack of training, and communication issues.

• Outdated technology hindered productivity and caused frequent system crashes.

• Lack of training made it difficult to troubleshoot complex issues effectively.

• Communication issues led to misunderstandings and delays in resolving technical issues.