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TTEC India Chat and Email Support Executive Interview Questions and Answers

Updated 1 Dec 2024

TTEC India Chat and Email Support Executive Interview Experiences

11 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Assignment 

Mcq questions of english grammer

Round 2 - Group Discussion 

Introduction, they ask you about yourself

Round 3 - One-on-one 

(2 Questions)

  • Q1. What do you know about TtEc
  • Ans. 

    TtEc is a leading provider of chat and email support services for businesses.

    • TtEc offers 24/7 customer support through chat and email channels

    • They specialize in providing personalized and efficient support to clients

    • TtEc has a team of trained professionals who handle customer inquiries and issues

    • They use advanced technology and tools to streamline the support process

  • Answered by AI
  • Q2. Say yours views on politics of india
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2024. There were 4 interview rounds.

Round 1 - Aptitude Test 

Questions based on basic reasoning,english comprehension & computer.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction and place
  • Q2. Prior experience
Round 3 - HR 

(2 Questions)

  • Q1. Salary discussion
  • Q2. Joining date & what to expect in OPs round
Round 4 - One-on-one 

(1 Question)

  • Q1. Operation round

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident be fluent in engkish and improve your writing skills.

Chat and Email Support Executive Interview Questions Asked at Other Companies

asked in TTEC India
Q1. What if customer says that the ordered material is not reached bu ... read more
Q2. Are you ok with calling and chat process
asked in IntouchCX
Q3. What is urs professionals?
Q4. What is positive points of your hobby?
asked in Foundever
Q5. What will you do if customer asks for refund
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me any conflict you face durig your job?
Round 3 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself?
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

It was kind of non verbal assessment.

Round 3 - HR 

(1 Question)

  • Q1. Video meet where the check you verbal and nonverbal communication

Interview Preparation Tips

Interview preparation tips for other job seekers - One must have good fluency in english.

TTEC India interview questions for designations

 Chat Support Executive

 (9)

 Chat Support Associate

 (2)

 Chat Associate

 (4)

 Chat Process

 (1)

 Online Chat Representative

 (2)

 Chat Sales Associate

 (1)

 Customer Support Executive

 (2)

 Support Associate

 (1)

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in May 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
Round 2 - Aptitude Test 

Basic computer related questions

Round 3 - HR 

(5 Questions)

  • Q1. Write a 4-5 line Answer about any topic given eg. Movie that has transformed you etc
  • Q2. Basic questions how was last company, salary etc
  • Q3. How Can you work under pressure
  • Q4. Strength and weekness
  • Q5. How many members are there in family
Interview experience
4
Good
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. ?Brief about yourself
  • Q2. Brief about about your role in last organization

Interview Preparation Tips

Interview preparation tips for other job seekers - Be good in conversation in English. Should be grammatically correct.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - Aptitude Test 

A test based on your writing skills including on one topic like : Different between E commerce business and offline Business. You need to write 500-1000 words. One test for grammar check, you need to fill the sentences

Round 3 - HR 

(1 Question)

  • Q1. Basic introduction
Round 4 - Behavioral 

(3 Questions)

  • Q1. Same introduction, why you want to join, what you expect from us...
  • Q2. Why you want to join?
  • Q3. How many leaves you will take in a year?

Interview Preparation Tips

Interview preparation tips for other job seekers - You can crack the interview if you are confident, much knowledge is not required

I applied via Company Website and was interviewed in May 2022. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What if customer says that the ordered material is not reached but the tracking shows the material is delivered. What has gone wrong.
  • Ans. 

    Possible reasons for discrepancy between customer claim and tracking information.

    • Incorrect delivery address provided by the customer.

    • Package delivered to the wrong recipient.

    • Package stolen or misplaced after delivery.

    • Delivery status not updated accurately in the tracking system.

    • Customer mistakenly checked the wrong tracking number.

    • Delivery attempted but customer was not available to receive the package.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't answer in single line. Try to type more informative. Type faster.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Maths, reasoning, English and computers

Round 3 - One-on-one 

(2 Questions)

  • Q1. Introduction - My resume Why you are looking to work in sales - Because it is offering great incentives and benefits comfortable with rotational shift - yes comfortable with night shifts - yes
  • Q2. May I know about 6 months gapping ? I took time to look and get the best job opportunities

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills along with good English speaking skills are important

I applied via Referral and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Questions on aptitude test, some MCQ's and passage reading etc.

Round 3 - Interview 

(2 Questions)

  • Q1. Tell me something about yourself
  • Q2. Academic background and Current location

Interview Preparation Tips

Interview preparation tips for other job seekers - Have to be confident and honest in replying the questions

TTEC India Interview FAQs

How many rounds are there in TTEC India Chat and Email Support Executive interview?
TTEC India interview process usually has 2-3 rounds. The most common rounds in the TTEC India interview process are Resume Shortlist, HR and Aptitude Test.
What are the top questions asked in TTEC India Chat and Email Support Executive interview?

Some of the top questions asked at the TTEC India Chat and Email Support Executive interview -

  1. What if customer says that the ordered material is not reached but the tracking...read more
  2. What do you know about T...read more
  3. May I know about 6 months gapping ? I took time to look and get the best job o...read more
How long is the TTEC India Chat and Email Support Executive interview process?

The duration of TTEC India Chat and Email Support Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

TTEC India Chat and Email Support Executive Interview Process

based on 8 interviews

3 Interview rounds

  • Resume Shortlist Round
  • Aptitude Test Round
  • HR Round
View more
Join TTEC India Spark your potential
TTEC India Chat and Email Support Executive Salary
based on 32 salaries
₹2.5 L/yr - ₹4.2 L/yr
15% more than the average Chat and Email Support Executive Salary in India
View more details

TTEC India Chat and Email Support Executive Reviews and Ratings

based on 33 reviews

3.3/5

Rating in categories

3.2

Skill development

3.4

Work-life balance

3.0

Salary

3.5

Job security

3.6

Company culture

2.6

Promotions

3.1

Work satisfaction

Explore 33 Reviews and Ratings
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