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TTEC India Customer Service Executive Interview Questions and Answers

Updated 10 Feb 2025

TTEC India Customer Service Executive Interview Experiences

6 interviews found

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - Assignment 

Voice and accent round

Round 2 - HR 

(2 Questions)

  • Q1. Can you tell me about yourself?
  • Q2. What is your current salary?
  • Ans. 

    I am currently earning $50,000 per year.

    • My current salary is $50,000 per year.

    • I am earning $50,000 annually.

    • I make $50,000 per year.

    • My current salary is $50k.

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. What makes you a suitable candidate for this position?
  • Ans. 

    I have extensive experience in customer service, strong communication skills, and a passion for helping others.

    • Over 5 years of experience in customer service roles

    • Excellent communication skills, both written and verbal

    • Proven track record of resolving customer issues efficiently and effectively

    • Passionate about providing exceptional customer service

    • Ability to remain calm and professional in high-pressure situations

  • Answered by AI
  • Q2. What value do you hope to bring to this company?
  • Ans. 

    I hope to bring exceptional communication skills, problem-solving abilities, and a strong customer focus to this company.

    • Exceptional communication skills to effectively interact with customers and resolve issues

    • Strong problem-solving abilities to address customer concerns and find solutions

    • A customer-focused approach to ensure satisfaction and loyalty

    • Ability to work well under pressure and handle challenging situations

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic grammar and reasoning test.

Round 2 - Assignment 

SRT based typing chat test.

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Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Personal information
  • Q2. Chat assessment
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

As my job was regarding customer service so the question were asked about some queries solution.

Round 3 - Assignment 

Personality test was taken with time limit.

Round 4 - Case Study 

IQ test was taken on some similar shape given and find odd one out ,that also time based.

TTEC India interview questions for designations

 Customer Service

 (1)

 Customer Service Associate

 (4)

 Customer Service Representative

 (4)

 Customer Service Agent

 (1)

 Customer Care Executive

 (4)

 Customer Support Executive

 (2)

 Customer Sales Executive

 (1)

 Customer Service Representative 1

 (1)

I applied via LinkedIn and was interviewed in Nov 2021. There were 2 interview rounds.

Round 1 - Group Discussion 

Group interview including questions about work, education and location.

Round 2 - One-on-one 

(1 Question)

  • Q1. I was moved to a breakout room and was not selected because they told I could work in my field of graduation.

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your goals straight forward. You will be selected.

Interview Preparation Tips

Round: Test
Experience: First round was eassy writing. It was a simple eassy topic

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Interview questions from similar companies

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction, hobbies
Round 3 - Clint Round 

(1 Question)

  • Q1. Introduction, few lines about the place where you stay, an incident from real life when you helped an aged person, Hobbies, some questions on Flipkart and customer service.

Interview Preparation Tips

Interview preparation tips for other job seekers - The question should be based on real life or the role we have applied for. These political and social topics show nhi be discussed.

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about yourself
Round 3 - Technical 

(1 Question)

  • Q1. Best call experience with customer
  • Ans. 

    My best call experience with a customer was when I was able to resolve their issue quickly and efficiently.

    • Active listening and empathy helped me understand the customer's problem

    • I provided clear and concise instructions to resolve the issue

    • I followed up with the customer to ensure their satisfaction

    • The customer expressed gratitude and appreciation for my help

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - be honest and responsible and hard working

I appeared for an interview before May 2020.

Interview Questionnaire 

1 Question

  • Q1. What are your plans

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell them you see yourself working with this company till eternity, Agree with whatever questions they ask about shift timmings and all.
They want to hear you have no plans in life but to work for concentrix. Don't tell them about your dad business or if he has a good job. And tell them you don't have any plans for futher studies.
Just agree with them in everything. LOL

I applied via Naukri.com and was interviewed before Apr 2020. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro, past experience, knowledge about customer service

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for typing test, process knowledge, strength, email knowledge

TTEC India Interview FAQs

How many rounds are there in TTEC India Customer Service Executive interview?
TTEC India interview process usually has 2-3 rounds. The most common rounds in the TTEC India interview process are Assignment, One-on-one Round and Aptitude Test.
How to prepare for TTEC India Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at TTEC India. The most common topics and skills that interviewers at TTEC India expect are BPO Customer Service, Customer Service, Healthcare BPO, Inbound Customer Service and Inbound Voice Process.
What are the top questions asked in TTEC India Customer Service Executive interview?

Some of the top questions asked at the TTEC India Customer Service Executive interview -

  1. I was moved to a breakout room and was not selected because they told I could w...read more
  2. Personal informat...read more
  3. Chat assessm...read more

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TTEC India Customer Service Executive Interview Process

based on 7 interviews

Interview experience

3.6
  
Good
View more
Join TTEC India Spark your potential
TTEC India Customer Service Executive Salary
based on 144 salaries
₹1.9 L/yr - ₹5 L/yr
8% more than the average Customer Service Executive Salary in India
View more details

TTEC India Customer Service Executive Reviews and Ratings

based on 47 reviews

3.2/5

Rating in categories

3.1

Skill development

3.2

Work-life balance

3.4

Salary

3.0

Job security

3.3

Company culture

2.4

Promotions

2.9

Work satisfaction

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