TTEC India Customer Service Executive Interview Questions and Answers

Voice and accent round

Q1. Can you tell me about yourself?
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Q2. What is your current salary?
Ans. 
I am currently earning $50,000 per year.
• My current salary is $50,000 per year.

• I am earning $50,000 annually.

• I make $50,000 per year.

• My current salary is $50k.
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Q1. What makes you a suitable candidate for this position?
Ans. 
I have extensive experience in customer service, strong communication skills, and a passion for helping others.
• Over 5 years of experience in customer service roles

• Excellent communication skills, both written and verbal

• Proven track record of resolving customer issues efficiently and effectively

• Passionate about providing exceptional customer service

• Ability to remain calm and professional in high-pressure situations
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Q2. What value do you hope to bring to this company?
Ans. 
I hope to bring exceptional communication skills, problem-solving abilities, and a strong customer focus to this company.
• Exceptional communication skills to effectively interact with customers and resolve issues

• Strong problem-solving abilities to address customer concerns and find solutions

• A customer-focused approach to ensure satisfaction and loyalty

• Ability to work well under pressure and handle challenging situations
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Basic grammar and reasoning test.

SRT based typing chat test.

Q1. Personal information
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Q2. Chat assessment
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As my job was regarding customer service so the question were asked about some queries solution.

Personality test was taken with time limit.

IQ test was taken on some similar shape given and find odd one out ,that also time based.