Premium Employer

i

This company page is being actively managed by TTEC India Team. If you also belong to the team, you can get access from here

TTEC India Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

TTEC India Customer Service Associate Interview Questions and Answers

Updated 4 Apr 2024

TTEC India Customer Service Associate Interview Experiences

4 interviews found

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
-
Result
Selected Selected
Round 1 - Aptitude Test 

It was ok, easy not hard

Round 2 - HR 

(1 Question)

  • Q1. It was ok, introduction, hobby, why should we hire you

Interview Preparation Tips

Interview preparation tips for other job seekers - You can join this at the initial phase of your career however u should not stay there more than 1 year.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

You have to go through a detailed assesment

Round 3 - HR 

(1 Question)

  • Q1. Basic hr discussion about process and previous organisation
Round 4 - One-on-one 

(1 Question)

  • Q1. They can ask anything related to your previous job related with your life current affairs

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

I applied via Recruitment Consultant and was interviewed in Mar 2021. There were 7 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about urself
  • Q2. Are you able to do multi tasking and co mortable with all the shifts
  • Q3. What you want to join ttec

Interview Preparation Tips

Interview preparation tips for other job seekers - It's simple just be confident

I applied via Naukri.com and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. Why are you willing to relocate if there are enough opportunities in your hometown itself?

Interview Preparation Tips

Interview preparation tips for other job seekers - Wonderful, you'll have basic english test. Then an interaction round.
Chat test
Hr round

TTEC India interview questions for designations

 Customer Service

 (1)

 Customer Service Executive

 (6)

 Customer Service Representative

 (4)

 Customer Service Agent

 (1)

 Customer Support Associate

 (1)

 Service Desk Associate

 (1)

 Customer Service Representative 1

 (1)

 Senior Customer Support Associate

 (1)

Interview questions from similar companies

I applied via Walk-in and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Will always check discipline patience attitude

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be positive straight forward answers genuinely whether will company hire you are not say what you know about particular thing whether it comes to education are general knowledge

I applied via Facebook and was interviewed in Mar 2020. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. They will ask you "tell me about yourself" and one topic in Hindi and English plus Amcat test..
  • Q2. In all three rounds they will ask you to brief about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - During interview, Recruiter and Hr just ask if you have laptop and broadband.
But the thing is they will hide many things from you like during training they will ask you to arrange extra phone and sim card, and you have to bear all the expenses like mobile and internet recharge and electricity bill.
Plus it was a contract job and they did not disclose this during interview.They will tell you that we informed you earlier about this.
Salary is too low as per the work load.
Don't even get time to breathe and there are no employee value.Your trainer and Tl will treat you like hell.
There is no personal life after working in Teleperformance.
There are no breaks, you have to ask like a student if you want to go to loo also.
This was the worst experience of my life.

I applied via Walk-in and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Why you want to join teleperformance?
  • Q2. Tell me about your favourite movie.
  • Q3. Speak for 2 minutes on any topic.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and clear with your words. Don't try to make stories just be clear and speak properly.

I applied via Naukri.com and was interviewed in May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. They asked me about Delhi metro.
  • Q2. What is BPO.
  • Ans. 

    BPO stands for Business Process Outsourcing.

    • It involves contracting out specific business processes to a third-party service provider.

    • Common BPO services include customer service, technical support, and back-office operations.

    • BPO is often used to reduce costs and improve efficiency.

    • Examples of BPO companies include Accenture, IBM, and Infosys.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - If your communication skill is good than
You will get the job easily.

I applied via Walk-in

Interview Questionnaire 

3 Questions

  • Q1. What is empathy and sympathy?
  • Q2. What is customer service?
  • Ans. 

    Customer service is the act of providing assistance and support to customers before, during, and after a purchase.

    • Customer service involves actively listening to customers and addressing their needs and concerns.

    • It includes providing accurate information about products or services, handling complaints and resolving issues, and ensuring customer satisfaction.

    • Examples of good customer service include responding promptly ...

  • Answered by AI
  • Q3. How to handle angry customer?
  • Ans. 

    Handling angry customers requires active listening, empathy, and a solution-oriented approach.

    • Remain calm and composed

    • Listen actively and empathize with the customer's frustration

    • Apologize for the inconvenience caused

    • Offer a solution or alternatives to resolve the issue

    • Follow up with the customer to ensure their satisfaction

    • Avoid taking the customer's anger personally

    • Maintain a positive attitude and professional demean

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, answer from your own point of view, instead of sharing or telling other person points..

Interview Questionnaire 

1 Question

  • Q1. Can u please walk me throughout your resume ?

TTEC India Interview FAQs

How many rounds are there in TTEC India Customer Service Associate interview?
TTEC India interview process usually has 3 rounds. The most common rounds in the TTEC India interview process are Aptitude Test, HR and Resume Shortlist.

Tell us how to improve this page.

TTEC India Customer Service Associate Interview Process

based on 4 interviews

Interview experience

4
  
Good
View more
Join TTEC India Spark your potential
TTEC India Customer Service Associate Salary
based on 103 salaries
₹2 L/yr - ₹4.6 L/yr
9% more than the average Customer Service Associate Salary in India
View more details

TTEC India Customer Service Associate Reviews and Ratings

based on 28 reviews

3.1/5

Rating in categories

2.7

Skill development

2.8

Work-life balance

2.4

Salary

2.4

Job security

3.0

Company culture

2.1

Promotions

2.6

Work satisfaction

Explore 28 Reviews and Ratings
Fraud Analyst
293 salaries
unlock blur

₹2.3 L/yr - ₹5 L/yr

Chat Support Executive
240 salaries
unlock blur

₹2 L/yr - ₹4.8 L/yr

Fraud Prevention Representative
207 salaries
unlock blur

₹2.4 L/yr - ₹4.5 L/yr

Customer Service Representative
178 salaries
unlock blur

₹1.5 L/yr - ₹5 L/yr

Chat Associate
155 salaries
unlock blur

₹2 L/yr - ₹4.2 L/yr

Explore more salaries
Compare TTEC India with

Teleperformance

3.9
Compare

Concentrix Corporation

3.7
Compare

iEnergizer

4.6
Compare

WNS

3.4
Compare
Did you find this page helpful?
Yes No
write
Share an Interview