TTEC India Customer Service Associate Interview Questions and Answers

Q1. Introduce yourself
Ans. 
I am a dedicated and friendly customer service associate with 3 years of experience in resolving customer issues and providing excellent service.
• Explain your background and experience in customer service

• Highlight any relevant skills such as communication, problem-solving, and empathy

• Mention any specific achievements or awards in customer service

• Share your enthusiasm for helping customers and providing top-notch service
Answered by AI
Add your answer
Q2. Are you ready to work in shifts?
Ans. 
Yes, I am ready to work in shifts as I understand the importance of flexibility in customer service roles.
• I am flexible with my schedule and can adapt to different shift timings.

• I understand the importance of providing customer service round the clock.

• I have previous experience working in shifts and have no issues with it.

• I am willing to work weekends and holidays if required.
Answered by AI
Add your answer

Q1. Tell me about ur city in hindi.
Ans. 
Mumbai ek vibrant aur jeevan se bhara shahar hai, jahan har kona apne alag rang aur mahaul ke saath bhara hua hai.
• Mumbai Maharashtra ke rajya ka pramukh shahar hai

• Yeh Bharat ki sabse badi film industry, Bollywood, ka ghar hai

• Gateway of India, Marine Drive, aur Siddhivinayak Mandir jaise pramukh sthal yahan hain

• Local trains aur BEST buses shahar ke pramukh sadakon ka pravesh dvar hain
Answered by AI
Add your answer
Q2. What is customer service, empathy?
Ans. 
Customer service empathy is the ability to understand and share the feelings of customers to provide personalized and compassionate support.
• Customer service empathy involves actively listening to customers to understand their emotions and perspective.

• It requires putting oneself in the customer's shoes to provide personalized and compassionate support.

• Empathy helps in building trust and rapport with customers, leading t...read more
Answered by AI
Add your answer

Amcat test ..In this test versant test is there, logical reasoning

Q1. Pitch to customer who comes to you for refund issue.
Ans. 
I understand your concern and will work with you to find a satisfactory solution for your refund issue.
• Listen actively to the customer's issue and show empathy

• Apologize for any inconvenience caused

• Offer a solution that aligns with company policies and customer satisfaction

• Ensure the customer feels valued and appreciated throughout the process
Answered by AI
Add your answer

Q1. Tell about urself
Ans. 
I am a dedicated and friendly customer service associate with a passion for helping others and resolving issues efficiently.
• I have over 3 years of experience in customer service roles

• I excel in communication and problem-solving skills

• I am proficient in using CRM software and handling customer inquiries

• I always strive to provide excellent service and ensure customer satisfaction
Answered by AI
Add your answer
Q2. Which sport u like
Ans. 
I enjoy playing basketball because it is a fast-paced and competitive sport that requires teamwork and skill.
• I enjoy the physicality and athleticism involved in basketball.

• I like the strategic aspect of the game, such as setting up plays and defending against opponents.

• Playing basketball helps me stay active and improve my coordination and agility.
Answered by AI
Add your answer

Q1. Name and urself
Add your answer
Q2. Place and urself
Add your answer

Q1. Write a topic with your own What is your memorable day
Add your answer
Q2. Can you describe your previous experience?
Add your answer

Q1. General Introduction
Add your answer
Q2. Describe the room
Add your answer
Q3. What you know about customer support
Add your answer

Q1. Tell me about yourself
Add your answer

Q1. Tell me about your last day at your last company.
Add your answer
Q2. Tell me about your most memorable day
Add your answer

It was a voice versant about basic grammar and your pronounciation.

Q1. They will ask about you and your background and also test your IQ
Add your answer