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TTEC India
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It was ok, easy not hard
I applied via Company Website and was interviewed before Sep 2022. There were 4 interview rounds.
You have to go through a detailed assesment
I applied via Recruitment Consultant and was interviewed in Mar 2021. There were 7 interview rounds.
I applied via Naukri.com and was interviewed in Oct 2020. There was 1 interview round.
TTEC India interview questions for designations
posted on 19 Dec 2020
I applied via Walk-in and was interviewed in Nov 2020. There were 3 interview rounds.
posted on 9 Sep 2020
I applied via Facebook and was interviewed in Mar 2020. There were 6 interview rounds.
posted on 17 Jun 2021
I applied via Walk-in and was interviewed in Dec 2020. There was 1 interview round.
posted on 6 Jun 2020
I applied via Naukri.com and was interviewed in May 2020. There were 3 interview rounds.
BPO stands for Business Process Outsourcing.
It involves contracting out specific business processes to a third-party service provider.
Common BPO services include customer service, technical support, and back-office operations.
BPO is often used to reduce costs and improve efficiency.
Examples of BPO companies include Accenture, IBM, and Infosys.
posted on 8 Jul 2020
I applied via Walk-in
Customer service is the act of providing assistance and support to customers before, during, and after a purchase.
Customer service involves actively listening to customers and addressing their needs and concerns.
It includes providing accurate information about products or services, handling complaints and resolving issues, and ensuring customer satisfaction.
Examples of good customer service include responding promptly ...
Handling angry customers requires active listening, empathy, and a solution-oriented approach.
Remain calm and composed
Listen actively and empathize with the customer's frustration
Apologize for the inconvenience caused
Offer a solution or alternatives to resolve the issue
Follow up with the customer to ensure their satisfaction
Avoid taking the customer's anger personally
Maintain a positive attitude and professional demean
posted on 26 Dec 2020
based on 4 interviews
Interview experience
based on 28 reviews
Rating in categories
Fraud Analyst
293
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| ₹2.3 L/yr - ₹5 L/yr |
Chat Support Executive
240
salaries
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Fraud Prevention Representative
207
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| ₹2.4 L/yr - ₹4.5 L/yr |
Customer Service Representative
178
salaries
| ₹1.5 L/yr - ₹5 L/yr |
Chat Associate
155
salaries
| ₹2 L/yr - ₹4.2 L/yr |
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