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TTEC India Interview Questions, Process, and Tips

Updated 24 Feb 2025

Top TTEC India Interview Questions and Answers

View all 21 questions

TTEC India Interview Experiences

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136 interviews found

I applied via Company Website and was interviewed in May 2022. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What if customer says that the ordered material is not reached but the tracking shows the material is delivered. What has gone wrong.
  • Ans. 

    Possible reasons for discrepancy between customer claim and tracking information.

    • Incorrect delivery address provided by the customer.

    • Package delivered to the wrong recipient.

    • Package stolen or misplaced after delivery.

    • Delivery status not updated accurately in the tracking system.

    • Customer mistakenly checked the wrong tracking number.

    • Delivery attempted but customer was not available to receive the package.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't answer in single line. Try to type more informative. Type faster.

Chat and Email Support Executive Interview Questions asked at other Companies

Q1. What if customer says that the ordered material is not reached but the tracking shows the material is delivered. What has gone wrong.
View answer (5)
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - Assignment 

Voice and accent round

Round 2 - HR 

(2 Questions)

  • Q1. Can you tell me about yourself?
  • Q2. What is your current salary?
  • Ans. 

    I am currently earning $50,000 per year.

    • My current salary is $50,000 per year.

    • I am earning $50,000 annually.

    • I make $50,000 per year.

    • My current salary is $50k.

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. What makes you a suitable candidate for this position?
  • Ans. 

    I have extensive experience in customer service, strong communication skills, and a passion for helping others.

    • Over 5 years of experience in customer service roles

    • Excellent communication skills, both written and verbal

    • Proven track record of resolving customer issues efficiently and effectively

    • Passionate about providing exceptional customer service

    • Ability to remain calm and professional in high-pressure situations

  • Answered by AI
  • Q2. What value do you hope to bring to this company?
  • Ans. 

    I hope to bring exceptional communication skills, problem-solving abilities, and a strong customer focus to this company.

    • Exceptional communication skills to effectively interact with customers and resolve issues

    • Strong problem-solving abilities to address customer concerns and find solutions

    • A customer-focused approach to ensure satisfaction and loyalty

    • Ability to work well under pressure and handle challenging situations

  • Answered by AI

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (36)
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Assignment 

Mcq questions of english grammer

Round 2 - Group Discussion 

Introduction, they ask you about yourself

Round 3 - One-on-one 

(2 Questions)

  • Q1. What do you know about TtEc
  • Ans. 

    TtEc is a leading provider of chat and email support services for businesses.

    • TtEc offers 24/7 customer support through chat and email channels

    • They specialize in providing personalized and efficient support to clients

    • TtEc has a team of trained professionals who handle customer inquiries and issues

    • They use advanced technology and tools to streamline the support process

  • Answered by AI
  • Q2. Say yours views on politics of india

Chat and Email Support Executive Interview Questions asked at other Companies

Q1. What if customer says that the ordered material is not reached but the tracking shows the material is delivered. What has gone wrong.
View answer (5)
Interview experience
2
Poor
Difficulty level
Hard
Process Duration
4-6 weeks
Result
Selected Selected
Round 1 - Assignment 

They take 2 assessment versant and scenario based questions

Round 2 - Group Discussion 

HR Takes GD through of all candidates

Round 3 - One-on-one 

(1 Question)

  • Q1. It was with manager..gave scenarios and speed email testing

Interview Preparation Tips

Interview preparation tips for other job seekers - English proficiency.. be confident and take care of grammar

Support Associate Interview Questions asked at other Companies

Q1. If Customer is Already Angry how will you make them calm.
View answer (2)

TTEC India interview questions for popular designations

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Data Analyst Interview Questions & Answers

user image Anonymous

posted on 6 Nov 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Aptitude test on reasoning and problem solving

Round 2 - Technical 

(2 Questions)

  • Q1. What is list and tuple
  • Ans. 

    List and tuple are both data structures in Python. Lists are mutable, ordered collections of items, while tuples are immutable, ordered collections.

    • List is mutable, meaning its elements can be changed after creation

    • Tuple is immutable, meaning its elements cannot be changed after creation

    • List is defined using square brackets [], while tuple is defined using parentheses ()

    • Example of list: my_list = [1, 2, 3]

    • Example of tu

  • Answered by AI
  • Q2. How tableau works
  • Ans. 

    Tableau is a data visualization tool that helps users create interactive and shareable dashboards and reports.

    • Tableau connects to various data sources such as Excel, SQL databases, and cloud services.

    • Users can drag and drop fields to create visualizations like charts, graphs, and maps.

    • Tableau allows for interactive filtering and drilling down into data for deeper insights.

    • Users can create dashboards and stories to pres...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Stick with basic

Skills evaluated in this interview

Data Analyst Interview Questions asked at other Companies

Q1. Suppose there is a room in the office and X people enter room throughout the day, Y people leave throughout the day [continuously people are entering the room, some are staying there, and rest are going out] .. so tell me the code to calcul... read more
View answer (11)

Get interview-ready with Top TTEC India Interview Questions

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2024. There were 4 interview rounds.

Round 1 - Aptitude Test 

Questions based on basic reasoning,english comprehension & computer.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction and place
  • Q2. Prior experience
Round 3 - HR 

(2 Questions)

  • Q1. Salary discussion
  • Q2. Joining date & what to expect in OPs round
Round 4 - One-on-one 

(1 Question)

  • Q1. Operation round

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident be fluent in engkish and improve your writing skills.

Chat and Email Support Executive Interview Questions asked at other Companies

Q1. What if customer says that the ordered material is not reached but the tracking shows the material is delivered. What has gone wrong.
View answer (5)

Jobs at TTEC India

View all
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Aug 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Three test were there. Telephonic round then Group Discussion and last round was with Manager.

Round 2 - Assignment 

On moderate level. Be ready with your English grammar.

Round 3 - Behavioral 

(1 Question)

  • Q1. It was 1hr long interview

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a good company. Work environment is good. Salary is low.

Instructional Designer Interview Questions asked at other Companies

Q1. Come up with a scenario and how will you design an elearning material.
View answer (1)

Trainer Interview Questions & Answers

user image Anonymous

posted on 14 Sep 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. JS curring closure modules
  • Q2. React hooks different type
  • Ans. 

    React hooks are a new addition in React 16.8 that allow you to use state and other React features without writing a class.

    • Hooks are functions that let you use state and other React features in functional components.

    • There are different types of hooks like useState, useEffect, useContext, etc.

    • useState is used to add state to functional components.

    • useEffect is used to perform side effects in functional components.

    • useConte...

  • Answered by AI

Skills evaluated in this interview

Trainer Interview Questions asked at other Companies

Q1. Many times you know that customer will be angry or rude if you give the correct solution then how to manage for customer satisfaction?
View answer (2)
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

I applied via Referral and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - Aptitude Test 

It was a long test with multiple sections like non verbal reasoning and personality test, English grammar. But the most important section is Personality test.

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus more on personality Test section in aptitude round. Stay calm and solve all the questions carefully.

Fraud Prevention Representative Interview Questions asked at other Companies

Q1. Meaning of terms used in flip kart, Amazon.
View answer (1)
Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Normal customer support related and personality related questions. Some english grammar questions.

Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced fraud prevention representative with a background in financial services and a strong attention to detail.

    • Worked in financial services for 5+ years

    • Skilled in detecting fraudulent activity

    • Strong attention to detail and analytical skills

    • Excellent communication and problem-solving abilities

  • Answered by AI
  • Q2. Some communication questions to check fluent English.
Round 3 - One-on-one 

(2 Questions)

  • Q1. Managerial round: asking some resume related questions.
  • Q2. Explaining about fraudulent activities and investigation

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't expect much . Friendly work culture and best package for freshers. But they do not promise you the same role for which you are hired, they can shift you to another role or another designation like customer support associate and etc . Be aware.

Fraud Prevention Representative Interview Questions asked at other Companies

Q1. Meaning of terms used in flip kart, Amazon.
View answer (1)
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

The test was easy and can be answered by anyone

Round 2 - HR 

(2 Questions)

  • Q1. What is your overall experience?
  • Q2. Why do you want to work for TTEC

Customer Support Representative Interview Questions asked at other Companies

Q1. What was the specific Process you have implemented to reduce the manual activities for Order Management?
View answer (1)

TTEC India Interview FAQs

How many rounds are there in TTEC India interview?
TTEC India interview process usually has 2-3 rounds. The most common rounds in the TTEC India interview process are HR, One-on-one Round and Aptitude Test.
How to prepare for TTEC India interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at TTEC India. The most common topics and skills that interviewers at TTEC India expect are SMS, Customer Service, French, SAN and microsoft.
What are the top questions asked in TTEC India interview?

Some of the top questions asked at the TTEC India interview -

  1. What if customer says that the ordered material is not reached but the tracking...read more
  2. How will you handle a situation when there is no electricity or internet at you...read more
  3. How do you fix a slow computer, what Troubleshooting steps you will fol...read more
How long is the TTEC India interview process?

The duration of TTEC India interview process can vary, but typically it takes about less than 2 weeks to complete.

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TTEC India Interview Process

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Interview experience

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TTEC India Reviews and Ratings

based on 1.2k reviews

3.7/5

Rating in categories

3.4

Skill development

3.6

Work-life balance

3.2

Salary

3.6

Job security

3.8

Company culture

2.9

Promotions

3.5

Work satisfaction

Explore 1.2k Reviews and Ratings
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