Support Associate Interview Questions and Answers

I will listen to their concerns, empathize with them, and offer a solution to their problem.

• Acknowledge their frustration and apologize for any inconvenience caused

• Listen actively to their concerns and let them vent their frustrations

• Empathize with them and show that you understand their perspective

• Offer a solution to their problem and assure them that you will do everything possible to resolve the issue

• Follow up with them to ensure that the issue has been resolved to their s...read more

Different methods to do UI modifications

• Using CSS to modify styles

• Using JavaScript to modify DOM elements

• Using frameworks like React or Angular to create reusable UI components

• Using design tools like Sketch or Figma to create mockups and prototypes

Hub deployment is used for centralized management while co-deployed is for distributed management.

• Hub deployment is suitable for large-scale deployments where centralized management is required.

• Co-deployed is suitable for smaller deployments where distributed management is preferred.

• Hub deployment allows for easier management of multiple devices and configurations.

• Co-deployed allows for greater flexibility and customization in device configurations.

• Examples of hub deployment ...read more

Master data consolidation involves combining and organizing data from multiple sources into a single, unified view.

• Master data consolidation helps eliminate duplicate or inconsistent data

• It improves data accuracy and integrity

• It enables better decision-making by providing a comprehensive view of data

• It streamlines data management processes

• Examples: Consolidating customer information from different systems into a single customer master record, merging product data from various...read more

Validations and derivations in MDG

• Validations can be written using BRF+ rules or ABAP code

• Derivations can be written using ABAP code

• Validations can be triggered on save or change of data

• Derivations can be triggered on creation or change of data

• Examples of validations include checking for mandatory fields or data consistency

• Examples of derivations include calculating a field based on other fields or defaulting a value

Process models in MDC are frameworks that define the steps involved in a particular process.

• Process models help in standardizing processes and improving efficiency.

• They provide a visual representation of the process flow.

• Examples of process models include BPMN, UML, and EPC.

• Process models can be used in various industries such as healthcare, finance, and manufacturing.

Guesstimate on various situations

• Assess the situation and gather as much information as possible

• Use past experiences and knowledge to make an educated guess

• Consider all possible outcomes and their likelihood

• Be prepared to adjust your estimate as more information becomes available