IntouchCX E Support Officer Interview Questions and Answers

Typing test and chat session

Q1. HR round and their own questions
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Q1. What do you know about customer service?
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is about meeting the needs and expectations of customers.

• It involves effective communication, problem-solving, and empathy.

• Examples include resolving customer complaints, answering inquiries, and providing product information.

• Customer service can be provided through various channels such as phon
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Q2. What is sympathy what is empathy.
Ans. 
Sympathy is feeling compassion or sorrow for someone's situation, while empathy is understanding and sharing someone's feelings.
• Sympathy is feeling sorry for someone without necessarily understanding their emotions.

• Empathy is putting yourself in someone else's shoes and truly understanding their feelings.

• Sympathy is more about feeling compassion, while empathy is about connecting with someone emotionally.

• Example: Sympa...read more
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Basic aptitude test for freshers

Q1. Communication testing
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Q1. Basic computer skills, troubleshooting
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Q1. Offer letter on same day
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Q1. Self introduction
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Language test grammar test

Q1. Again self introduction and experiences
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Basic english assesment

Q1. Tell me about yourself
Ans. 
I am a dedicated and customer-focused individual with a background in IT support and a passion for helping others.
• Background in IT support

• Customer-focused

• Passionate about helping others
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Q2. How did you find out about this job?
Ans. 
I found out about this job through a job posting website.
• I regularly check job posting websites for new opportunities.

• I received a notification from the job posting website about this job.

• A friend or colleague recommended this job to me and provided me with the link to apply.

• I follow the company's social media pages where they posted about the job opening.
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Basic aptitude and English language assessments.

Q1. What is the process for conducting a one-on-one meeting with the project Team Leader or Manager?
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Q1. Salary and joining date discussion
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