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IntouchCX Interview Questions, Process, and Tips

Updated 17 Mar 2025

Top IntouchCX Interview Questions and Answers

  • Q1. If your app is crashed out on a phone, what will you do?
    Add answer
  • Q2. What is Router, Modem, Mac address and WPA?
    View answers (2)
  • Q3. What are the steps to find the IP address or Mac address in a computer?
    Add answer
View all 9 questions

IntouchCX Interview Experiences

Popular Designations

194 interviews found

E Support Officer Interview Questions & Answers

user image Anonymous

posted on 5 Dec 2023

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. About ur hobbies
    • Add your answer
  • Q3. Brief any recently watched movie in English
  • Ans. 

    I recently watched the movie 'Inception'.

    • Directed by Christopher Nolan

    • Genre: Science fiction, Action, Thriller

    • Starring Leonardo DiCaprio, Joseph Gordon-Levitt, Ellen Page

    • The movie explores the concept of shared dreaming and subconscious manipulation

    • Inception received critical acclaim and was a commercial success

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need fast typing and good at english

E Support Officer Interview Questions asked at other Companies

Q1. what do think about women's education?
View answer (1)

CSR Executive Interview Questions & Answers

user image Anonymous

posted on 9 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Dec 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

English Writing and vocabulary knowledge

Round 2 - Technical 

(1 Question)

  • Q1. Email writing on a situation raised by a player during playing a game when the game is encountered by a bug
  • Ans. 

    Email writing to address a player's concern about encountering a bug in the game

    • Acknowledge the player's concern and apologize for the inconvenience caused

    • Explain that the issue is being looked into by the development team

    • Assure the player that a fix will be implemented as soon as possible

    • Offer compensation or a gesture of goodwill for the inconvenience

    • Provide a contact email or support channel for further assistance

    • Answered by AI
    Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Salary discussion and practical thinking ability
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Go on and give it a shot. The company is a nice place to work and grow😍😍

CSR Executive Interview Questions asked at other Companies

Q1. Do you have you lr own vehicle? We dont provide petrol expenses as well.
View answer (1)

Process Associate Interview Questions & Answers

user image Anonymous

posted on 11 Oct 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(4 Questions)

  • Q1. What is yours favorite place?
  • Ans. 

    My favorite place is a secluded beach with crystal clear waters and white sandy shores.

    • Secluded beach

    • Crystal clear waters

    • White sandy shores

    • Answered by AI
    Add your answer
  • Q2. What do you know about customer care
  • Ans. 

    Customer care involves providing assistance and support to customers before, during, and after a purchase.

    • Customer care focuses on meeting the needs and expectations of customers

    • It involves listening to customer concerns and resolving issues in a timely manner

    • Building relationships with customers to ensure satisfaction and loyalty

    • Providing product information, assistance, and guidance to customers

    • Handling customer inqu...

    • Answered by AI
    Add your answer
  • Q3. Self introduction
    • Add your answer
  • Q4. What is bpo.Why you want to work with
  • Ans. 

    BPO stands for Business Process Outsourcing. I want to work in BPO because of the opportunities for growth, exposure to different industries, and development of communication skills.

    • BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

    • Working in BPO provides opportunities for career growth and advancement, a...

    • Answered by AI
    Add your answer
Round 2 - Assignment 

What type of weather you like

Interview Preparation Tips

Interview preparation tips for other job seekers - I will share my one of the worst experience with intouch cx in hi-tech city mindspace. On 7-10-2024.In the 2 ND round assessment. I got a mail that I disqualified in the round after that I went home around at 5 at evening a person called me come to office by 6 you have your manager round you should asked me before leaving Come how fast it is possible. Then I reached there from kukatpally.after that I cleared 2 rounds typing and manager round by 7 at 8.40.He said you got selected tomorrow you will get a call for documents verification. Today which is 11-10-2024. A female hr called me saying you didn't cleared in last round. Again come to interview on Monday. I think they will reject in this in some other rounds and behave like nothing happened before how dirty minds they are playing with people likedon't know why this people are stupid are what. Weird company.the employees there having shit on there brain. Very dumb heads.If I get a chance I will definitely give one niece slap to the person called me.even I come to know few people have experienced same like me. After me my friend went to the interview she told me about it. So don't believe this company.i say no to giving interview and wasting our time.I have faith in the god some day they will feel the pain I felt today.

Process Associate Interview Questions asked at other Companies

Q1. How will you explain a red colour (or any colour) to a person who is blind since his or her birth?
View answer (22)

Customer Service Representative 1 Interview Questions & Answers

user image Anonymous

posted on 10 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - Aptitude Test 

Just basic behavioral aptitude questions that you had to say you agree, disagree or somewhere in between.

Round 2 - Technical 

(1 Question)

  • Q1. Mock customer support chat exam
    • Add your answer

Customer Service Representative 1 Interview Questions asked at other Companies

Q1. 1. US City Airport codes. 2. International route from US or to US. 3. Ticketing Commands. 4. Itinerary Commands.
View answer (1)

IntouchCX interview questions for popular designations

 E Support Officer

 (23)

 Customer Service Executive

 (13)

 Senior E Support Officer

 (12)

 Customer Support Executive

 (9)

 Customer Service Associate

 (7)

 Chat and Email Support Executive

 (5)

 Non Voice Customer Care Executive

 (4)

 Chat Support Executive

 (4)

BSS Support Engineer Interview Questions & Answers

user image Anonymous

posted on 14 Oct 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(3 Questions)

  • Q1. You are asked me any question
    • Add your answer
  • Q2. I am ready to anytime told the answer
    • Add your answer
  • Q3. My first skil very interesting most powerful thought and motivation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - All of the students or house wife can do work veri easy work

Get interview-ready with Top IntouchCX Interview Questions

Chat Support Executive Interview Questions & Answers

user image Anonymous

posted on 23 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What was your experience during the one-on-one round with the manager?
  • Ans. 

    The one-on-one round with the manager was insightful and engaging.

    • Discussed my previous experience in customer support

    • Answered situational questions on handling difficult customers

    • Received feedback on communication skills and problem-solving abilities

    • Answered by AI
    Add your answer
  • Q2. Basically check communication
    • Add your answer

Chat Support Executive Interview Questions asked at other Companies

Q1. What important things should be followed when you are in conversation with the customers?
View answer (3)

Jobs at IntouchCX

View all

E Support Officer Interview Questions & Answers

user image hemanth v

posted on 17 Nov 2024

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2024. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. About experience
    • Add your answer
Round 2 - Assignment 

English language test

Round 3 - HR 

(2 Questions)

  • Q1. Salary discussion
    • Add your answer
  • Q2. Previous experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't join this company because they will show salary issues they won't respond also.

E Support Officer Interview Questions asked at other Companies

Q1. what do think about women's education?
View answer (1)

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 1 Oct 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your favorite season and why?
  • Ans. 

    My favorite season is autumn because of the beautiful colors, cool weather, and cozy atmosphere.

    • I love the changing colors of the leaves, especially when they turn vibrant shades of red, orange, and yellow.

    • The cool, crisp air is refreshing and perfect for outdoor activities like hiking or apple picking.

    • Autumn is a time for cozy sweaters, warm drinks, and comfort food like pumpkin pie and apple cider.

    • I enjoy the festive...

    • Answered by AI
    Add your answer
  • Q2. Which movie is your favorite and why
  • Ans. 

    My favorite movie is The Shawshank Redemption because of its powerful storytelling, character development, and themes of hope and redemption.

    • The Shawshank Redemption is a classic film directed by Frank Darabont.

    • The movie is based on a Stephen King novella and follows the story of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.

    • The film explores themes of friendship, h...

    • Answered by AI
    Add your answer
Round 2 - Assignment 

It was a typing test on a computer

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (36)

Chat Support Executive Interview Questions & Answers

user image Anonymous

posted on 16 Aug 2024

Interview experience
1
Bad
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Jul 2024. There were 4 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Personal questions
    • Add your answer
  • Q2. Personal questions about the job
    • Add your answer
Round 2 - Assignment 

Chat test / Writing test

Round 3 - HR 

(2 Questions)

  • Q1. Personal questions
    • Add your answer
  • Q2. Questions about the process
    • Add your answer
Round 4 - Typing Test 

(2 Questions)

  • Q1. Typing test questions
    • Add your answer
  • Q2. 3 questions in typing test
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - No job security

Chat Support Executive Interview Questions asked at other Companies

Q1. What important things should be followed when you are in conversation with the customers?
View answer (3)

Non Voice Customer Support Executive Interview Questions & Answers

user image Anonymous

posted on 21 Jun 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. Talk 2 minutes on a topic
  • Ans. 

    The importance of effective communication in customer support

    • Effective communication builds trust with customers

    • Clear and concise communication helps in resolving issues quickly

    • Active listening is key to understanding customer needs

    • Empathy and patience are important in customer interactions

    • Answered by AI
    Add your answer
Round 2 - Assessment round 

(2 Questions)

  • Q1. Verbal reasoning
    • Add your answer
  • Q2. Few questions should be answered in English proficiency
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. Few questions related to voice and non voice process
    • Add your answer
  • Q2. If experienced few questions subject to past employment role
    • Add your answer
Round 4 - Group Discussion 

Pannel round with some communication skills and english pronounciation etc

Round 5 - Behavioral 

(2 Questions)

  • Q1. Few questions related to voice and non voice or speak something on a topic for 2 min
    • Add your answer
  • Q2. Salary discussion and nyt shift comfort
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Get prepared on English grammar and communication skills with fluency

Non Voice Customer Support Executive Interview Questions asked at other Companies

Q1. If the sitution is going to be worst you are a leader of team who would you hnadle this.
View answer (1)

Data Analyst Interview Questions & Answers

user image Anonymous

posted on 29 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. Walk through your project?
  • Ans. 

    Developed a predictive model to forecast sales based on historical data

    • Collected and cleaned historical sales data

    • Performed exploratory data analysis to identify trends and patterns

    • Built and trained a machine learning model using regression techniques

    • Evaluated model performance using metrics like RMSE and MAE

    • Answered by AI
    Add your answer
  • Q2. Behavioral questions?
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. Questions based on Advanced Excel like Vlookup, Index match, sumifs, pivot tables
    • Add your answer
  • Q2. Behavioral questions
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Salary negotiation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be thorough with your projects
Basic SQL, Advanced Excel, Tableau or Power BI

Data Analyst Interview Questions asked at other Companies

Q1. Suppose there is a room in the office and X people enter room throughout the day, Y people leave throughout the day [continuously people are entering the room, some are staying there, and rest are going out] .. so tell me the code to calcul... read more
View answer (11)

Top trending discussions

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Interview Tips & Stories
2w (edited)
timepasstiwari
¡
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
Got a question about IntouchCX?
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More about working at IntouchCX

IntouchCX Interview FAQs

How many rounds are there in IntouchCX interview?
IntouchCX interview process usually has 2-3 rounds. The most common rounds in the IntouchCX interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for IntouchCX interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Customer Service, customer support, international bpo, International Voice Process and Non Voice Process.
What are the top questions asked in IntouchCX interview?

Some of the top questions asked at the IntouchCX interview -

  1. What do you know about ecommer...read more
  2. What are the benefits of using ecommerce services rather than going to shopping...read more
  3. How important customers satisfaction means to y...read more
How long is the IntouchCX interview process?

The duration of IntouchCX interview process can vary, but typically it takes about less than 2 weeks to complete.

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IntouchCX Interviews By Designations

Interview Questions for Popular Designations

IntouchCX Interview Process

based on 192 interviews

Interview experience

3.5
  
Good
View more

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IntouchCX Reviews and Ratings

based on 1.9k reviews

2.9/5

Rating in categories

2.8

Skill development

2.8

Work-life balance

2.7

Salary

2.6

Job security

2.8

Company culture

2.4

Promotions

2.7

Work satisfaction

Explore 1.9k Reviews and Ratings
Jobs at IntouchCX
Dialer Manager

Hyderabad / Secunderabad

6-8 Yrs

Not Disclosed

Dialer Administrator

Hyderabad / Secunderabad

2-4 Yrs

Not Disclosed

Hiring - Senior Team Lead

Hyderabad / Secunderabad

2-7 Yrs

Not Disclosed

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IntouchCX Salaries in India
E Support Officer
1.3k salaries
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₹1.5 L/yr - ₹4.5 L/yr

Senior E Support Officer
619 salaries
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₹2 L/yr - ₹5 L/yr

Senior Consultant
326 salaries
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₹3 L/yr - ₹5.5 L/yr

Quality Analyst
256 salaries
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₹2 L/yr - ₹5.1 L/yr

Customer Support Executive
242 salaries
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₹1.5 L/yr - ₹4.8 L/yr

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