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IntouchCX
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General questions to check communication and mindset
Spending a day exploring a new city with loved ones
Wandering through charming streets and discovering hidden gems
Trying local cuisine at a cozy cafe
Visiting historical landmarks and learning about the city's culture
Capturing beautiful moments with photos to cherish
Relaxing in a park and enjoying the peaceful surroundings
Up selling is persuading a customer to buy a more expensive item, while cross selling is selling related or complementary products.
Up selling involves convincing a customer to purchase a higher-end product or upgrade
Cross selling involves offering additional products or services that complement the original purchase
Example of up selling: Suggesting a customer to buy a premium version of a software instead of the basic ...
Customer support is providing assistance and guidance to customers before, during, and after they purchase a product or service.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes providing product information, troubleshooting technical problems, and offering solutions.
Customer support can be provided through various channels such as phone, email, chat, or in-person.
Building stro...
I am a dedicated and experienced Senior E Support Officer with a strong background in providing technical support and troubleshooting for various software and hardware issues.
Over 5 years of experience in IT support roles
Proficient in troubleshooting software and hardware issues
Skilled in providing excellent customer service and resolving technical problems efficiently
Strong communication and problem-solving skills
Cert
Resigned from last company to pursue career growth opportunities and seek a new challenge.
Resigned to seek new challenges and opportunities for career growth
Wanted to explore different industry or role
Company restructuring or downsizing led to job redundancy
I applied via Job Fair and was interviewed in Dec 2023. There were 11 interview rounds.
I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.
Over 5 years of experience in customer support roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems and ticketing platforms
Excellent communication and problem-solving skills
Received multiple awards for outstanding customer service
Family is a group of people related by blood, marriage, or adoption who support and care for each other.
Family provides emotional support and love.
Family members share common values and traditions.
Family can include parents, siblings, grandparents, aunts, uncles, and cousins.
Family dynamics can vary greatly depending on cultural norms and individual relationships.
Interest means something that arouses curiosity or concern.
Interest can refer to a topic or subject that someone finds fascinating or engaging.
It can also refer to the feeling of wanting to know more about something.
In the context of customer support, interest can refer to a customer's concern or inquiry about a product or service.
Showing genuine interest in helping customers can improve customer satisfaction and loyal
I don't know this coding test because I have completed my studies b.com computers
I don't know because I have studied commerce
Group discussion is mean important
I don't know coding test
I don't know assignment
No this answer because I have complete my graduation b.com
I applied via Naukri.com and was interviewed in Jun 2024. There were 3 interview rounds.
My role model is my mother because of her resilience, compassion, and work ethic.
My mother has always shown incredible resilience in the face of adversity, which inspires me to never give up.
She is also the most compassionate person I know, always putting others' needs before her own.
Her strong work ethic has taught me the importance of hard work and dedication in achieving success.
Grammar and Personality Development
My favourite destination is the serene beaches of Maldives.
Maldives is known for its crystal clear waters and white sandy beaches
The overwater bungalows in Maldives offer a luxurious and relaxing experience
Activities such as snorkeling, diving, and sunset cruises are popular in Maldives
IntouchCX interview questions for popular designations
Fk off the team and simply they will show lot of attitude infront of the jobseekers
First of all company peoples are not educated
Get interview-ready with Top IntouchCX Interview Questions
I applied via Referral and was interviewed in May 2024. There were 4 interview rounds.
Self introduction of candidate
Conducting exam for candidates
Conducting exam for candidates
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.
It is a cost-effective way for companies to focus on their core competencies while delegating other tasks to specialized ser...
I applied via Referral and was interviewed in Jul 2024. There was 1 interview round.
I am a dedicated and experienced professional with a strong background in customer service and communication skills.
I have over 5 years of experience in customer service roles
I am proficient in handling customer queries and resolving issues efficiently
I have excellent communication skills, both verbal and written
I am a quick learner and adapt well to new environments
I am a team player and enjoy working collaboratively
The impact of social media on mental health
Social media can have both positive and negative effects on mental health
Constant comparison to others can lead to feelings of inadequacy and low self-esteem
Cyberbullying and online harassment can contribute to anxiety and depression
However, social media can also provide a sense of community and support for those struggling with mental health issues
I applied via Referral and was interviewed in Oct 2024. There was 1 interview round.
Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.
Famous for iconic landmarks like Charminar and Golconda Fort
Hub for technology companies and IT professionals
Home to delicious biryani and traditional Hyderabadi cuisine
Known for its pearl and diamond trading history
Hosts events like the annual Hyderabad Literary Festival
I have a strong background in customer service, excellent communication skills, and a passion for helping customers.
I have X years of experience in customer support roles, where I have consistently received positive feedback from customers.
I am a great listener and problem-solver, able to quickly understand and address customer concerns.
I am highly empathetic and patient, ensuring that customers feel heard and valued d...
I am looking for a competitive salary package that reflects my skills and experience.
Looking for a salary package that aligns with industry standards
Seeking opportunities for growth and advancement
Open to negotiation based on the overall benefits package
Top trending discussions
The duration of IntouchCX interview process can vary, but typically it takes about less than 2 weeks to complete.
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Rating in categories
1-5 Yrs
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1-7 Yrs
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E Support Officer
1.3k
salaries
| ₹0 L/yr - ₹0 L/yr |
Senior E Support Officer
617
salaries
| ₹0 L/yr - ₹0 L/yr |
Senior Consultant
315
salaries
| ₹0 L/yr - ₹0 L/yr |
Quality Analyst
261
salaries
| ₹0 L/yr - ₹0 L/yr |
Customer Support Executive
239
salaries
| ₹0 L/yr - ₹0 L/yr |
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