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IntouchCX Interview Questions, Process, and Tips

Updated 28 Feb 2025

Top IntouchCX Interview Questions and Answers

View all 56 questions

IntouchCX Interview Experiences

Popular Designations

192 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Assignment 

General questions to check communication and mindset

Round 2 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Best moment, a day well spent
  • Ans. 

    Spending a day exploring a new city with loved ones

    • Wandering through charming streets and discovering hidden gems

    • Trying local cuisine at a cozy cafe

    • Visiting historical landmarks and learning about the city's culture

    • Capturing beautiful moments with photos to cherish

    • Relaxing in a park and enjoying the peaceful surroundings

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Questions about self
  • Q2. Self introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - communications skills are required

E Support Officer Interview Questions asked at other Companies

Q1. what do think about women's education?
View answer (1)
Interview experience
4
Good
Difficulty level
-
Process Duration
Less than 2 weeks
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is up selling and cross selling?
  • Ans. 

    Up selling is persuading a customer to buy a more expensive item, while cross selling is selling related or complementary products.

    • Up selling involves convincing a customer to purchase a higher-end product or upgrade

    • Cross selling involves offering additional products or services that complement the original purchase

    • Example of up selling: Suggesting a customer to buy a premium version of a software instead of the basic ...

  • Answered by AI
  • Q2. Explain what is customer support?
  • Ans. 

    Customer support is providing assistance and guidance to customers before, during, and after they purchase a product or service.

    • Customer support involves addressing customer inquiries, issues, and complaints.

    • It includes providing product information, troubleshooting technical problems, and offering solutions.

    • Customer support can be provided through various channels such as phone, email, chat, or in-person.

    • Building stro...

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Introduce your self?
  • Ans. 

    I am a dedicated and experienced Senior E Support Officer with a strong background in providing technical support and troubleshooting for various software and hardware issues.

    • Over 5 years of experience in IT support roles

    • Proficient in troubleshooting software and hardware issues

    • Skilled in providing excellent customer service and resolving technical problems efficiently

    • Strong communication and problem-solving skills

    • Cert

  • Answered by AI
  • Q2. Why did you resign from the last company?
  • Ans. 

    Resigned from last company to pursue career growth opportunities and seek a new challenge.

    • Resigned to seek new challenges and opportunities for career growth

    • Wanted to explore different industry or role

    • Company restructuring or downsizing led to job redundancy

  • Answered by AI

Senior E Support Officer Interview Questions asked at other Companies

Q1. How important customers satisfaction means to you?
View answer (4)
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Dec 2023. There were 11 interview rounds.

Round 1 - Interview  

(2 Questions)

  • Q1. Tel about ur self
  • Ans. 

    I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling customer inquiries and complaints

    • Proficient in using CRM systems and ticketing platforms

    • Excellent communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. Tel aboutfamily
  • Ans. 

    Family is a group of people related by blood, marriage, or adoption who support and care for each other.

    • Family provides emotional support and love.

    • Family members share common values and traditions.

    • Family can include parents, siblings, grandparents, aunts, uncles, and cousins.

    • Family dynamics can vary greatly depending on cultural norms and individual relationships.

  • Answered by AI
Round 2 - Technical 

(10 Questions)

  • Q1. Why do you want to work at this company
  • Ans. Make the role great fit for me and I love customer support
  • Answered Anonymously
  • Q2. Why do you want this job
  • Ans. I saw the social media I have always loved how you have people in different departments interact users
  • Answered Anonymously
  • Q3. What are you greatest strength
  • Ans. Working hard work and where everything is new and consanlty growing
  • Answered Anonymously
  • Q4. Why should hiring you
  • Ans. This company famous for India greatest think
  • Answered Anonymously
  • Q5. What are you leaving current job
  • Q6. What is ur current salary
  • Q7. How do u like one
  • Q8. What intrested mean
  • Ans. 

    Interest means something that arouses curiosity or concern.

    • Interest can refer to a topic or subject that someone finds fascinating or engaging.

    • It can also refer to the feeling of wanting to know more about something.

    • In the context of customer support, interest can refer to a customer's concern or inquiry about a product or service.

    • Showing genuine interest in helping customers can improve customer satisfaction and loyal

  • Answered by AI
  • Q9. How explain company
  • Q10. What Experience
Round 3 - Technical 

(7 Questions)

  • Q1. What can you expect an interview with tcs
  • Ans. I think asked interview question soft skills communications experience strength weakness how handling challenging situations
  • Answered Anonymously
  • Q2. Behaviour interview questions
  • Q3. Tell me about time you faced a challenging situation at work how to handling
  • Q4. Different types of interview
  • Q5. Technical and behavioral
  • Q6. Hr interview questions
  • Ans. Hobbies experience family background weakness strength
  • Answered Anonymously
  • Q7. Asking skills u
  • Ans. Post graduate diploma in computer application s
  • Answered Anonymously
Round 4 - Coding Test 

I don't know this coding test because I have completed my studies b.com computers

Round 5 - Assignment 

I don't know because I have studied commerce

Round 6 - Group Discussion 

Group discussion is mean important

Round 7 - Coding Test 

I don't know coding test

Round 8 - HR 

(2 Questions)

  • Q1. Why Experience job
  • Q2. What Weakness u
  • Ans. Easy attracted people and trust everyone
  • Answered Anonymously
Round 9 - HR 

(3 Questions)

  • Q1. Skills experience
  • Q2. Strength asked u
  • Q3. Family also working hard
Round 10 - Assignment 

I don't know assignment

Round 11 - Coding Test 

No this answer because I have complete my graduation b.com

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self Introduction
  • Q2. Who is your role model and why ?
  • Ans. 

    My role model is my mother because of her resilience, compassion, and work ethic.

    • My mother has always shown incredible resilience in the face of adversity, which inspires me to never give up.

    • She is also the most compassionate person I know, always putting others' needs before her own.

    • Her strong work ethic has taught me the importance of hard work and dedication in achieving success.

  • Answered by AI
Round 2 - Assignment 

Grammar and Personality Development

Round 3 - Technical 

(2 Questions)

  • Q1. Self Introduction
  • Q2. What is favourite destination ?
  • Ans. 

    My favourite destination is the serene beaches of Maldives.

    • Maldives is known for its crystal clear waters and white sandy beaches

    • The overwater bungalows in Maldives offer a luxurious and relaxing experience

    • Activities such as snorkeling, diving, and sunset cruises are popular in Maldives

  • Answered by AI

Non Voice Process Associate Interview Questions asked at other Companies

Q1. Tell about Computer special keys and there functions
View answer (2)

IntouchCX interview questions for popular designations

 E Support Officer

 (23)

 Customer Service Executive

 (13)

 Senior E Support Officer

 (12)

 Customer Support Executive

 (9)

 Customer Service Associate

 (7)

 Non Voice Customer Care Executive

 (4)

 Chat and Email Support Executive

 (4)

 Chat Support Executive

 (4)

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Fk off the team and simply they will show lot of attitude infront of the jobseekers

Round 2 - Group Discussion 

First of all company peoples are not educated

Round 3 - Technical 

(2 Questions)

  • Q1. General topis they will ask
  • Q2. Time wate and not useful questions they were asking

Interview Preparation Tips

Interview preparation tips for other job seekers - Total waste fellows are working in intouch and females Hrs and mangers will shown lot of attitude

Quality Analyst Interview Questions asked at other Companies

Q1. How you will maintain the balance between operations and quality so that they do not have any conflicts of interest
View answer (3)

Get interview-ready with Top IntouchCX Interview Questions

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in May 2024. There were 4 interview rounds.

Round 1 - Group Discussion 

Self introduction of candidate

Round 2 - Aptitude Test 

Conducting exam for candidates

Round 3 - Assignment 

Conducting exam for candidates

Round 4 - Technical 

(2 Questions)

  • Q1. Speak about customer service
  • Q2. What do you know about bpo
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.

    • BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

    • It is a cost-effective way for companies to focus on their core competencies while delegating other tasks to specialized ser...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be a brave

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (36)
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Tell about yourself
  • Ans. 

    I am a dedicated and experienced professional with a strong background in customer service and communication skills.

    • I have over 5 years of experience in customer service roles

    • I am proficient in handling customer queries and resolving issues efficiently

    • I have excellent communication skills, both verbal and written

    • I am a quick learner and adapt well to new environments

    • I am a team player and enjoy working collaboratively

  • Answered by AI
  • Q2. Talk about some random topic for 1 mint
  • Ans. 

    The impact of social media on mental health

    • Social media can have both positive and negative effects on mental health

    • Constant comparison to others can lead to feelings of inadequacy and low self-esteem

    • Cyberbullying and online harassment can contribute to anxiety and depression

    • However, social media can also provide a sense of community and support for those struggling with mental health issues

  • Answered by AI
  • Q3. Assessment round

Voice Process Executive Interview Questions asked at other Companies

Q1. How to solve a problem of customer
View answer (7)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
No response

I applied via Referral and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Day to day activities
  • Q2. Tell me about hyderabad
  • Ans. 

    Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.

    • Famous for iconic landmarks like Charminar and Golconda Fort

    • Hub for technology companies and IT professionals

    • Home to delicious biryani and traditional Hyderabadi cuisine

    • Known for its pearl and diamond trading history

    • Hosts events like the annual Hyderabad Literary Festival

  • Answered by AI

Chat Support Executive Interview Questions asked at other Companies

Q1. What important things should be followed when you are in conversation with the customers?
View answer (3)
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Not Selected
Round 1 - HR 

(2 Questions)

  • Q1. Why should we hire you
  • Ans. 

    I have a strong background in customer service, excellent communication skills, and a passion for helping customers.

    • I have X years of experience in customer support roles, where I have consistently received positive feedback from customers.

    • I am a great listener and problem-solver, able to quickly understand and address customer concerns.

    • I am highly empathetic and patient, ensuring that customers feel heard and valued d...

  • Answered by AI
  • Q2. What's the package you need
  • Ans. 

    I am looking for a competitive salary package that reflects my skills and experience.

    • Looking for a salary package that aligns with industry standards

    • Seeking opportunities for growth and advancement

    • Open to negotiation based on the overall benefits package

  • Answered by AI

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)

Business Analyst Interview Questions & Answers

user image Meher Vineeth

posted on 25 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. About the previous experience.
Round 2 - Technical 

(1 Question)

  • Q1. About the knowledge of data engineering.

Business Analyst Interview Questions asked at other Companies

Q1. You have 10 boxes of balls (each ball weighing exactly10 gm) with one box with defective balls (each one of the defective balls weigh 9 gm). You are given an electronic weighing machine and only one chance at it. How will you find out which... read more
View answer (9)

IntouchCX Interview FAQs

How many rounds are there in IntouchCX interview?
IntouchCX interview process usually has 2-3 rounds. The most common rounds in the IntouchCX interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for IntouchCX interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Customer Service, customer support, international bpo, International Voice Process and Non Voice Process.
What are the top questions asked in IntouchCX interview?

Some of the top questions asked at the IntouchCX interview -

  1. What do you know about ecommer...read more
  2. What are the benefits of using ecommerce services rather than going to shopping...read more
  3. How important customers satisfaction means to y...read more
How long is the IntouchCX interview process?

The duration of IntouchCX interview process can vary, but typically it takes about less than 2 weeks to complete.

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IntouchCX Interview Process

based on 190 interviews

Interview experience

3.5
  
Good
View more

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IntouchCX Reviews and Ratings

based on 1.9k reviews

2.9/5

Rating in categories

2.8

Skill development

2.8

Work-life balance

2.7

Salary

2.6

Job security

2.8

Company culture

2.5

Promotions

2.7

Work satisfaction

Explore 1.9k Reviews and Ratings
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