IntouchCX Interview Questions, Process, and Tips

General questions to check communication and mindset

Q1. Self introduction
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Q2. Best moment, a day well spent
Ans. 
Spending a day exploring a new city with loved ones
• Wandering through charming streets and discovering hidden gems

• Trying local cuisine at a cozy cafe

• Visiting historical landmarks and learning about the city's culture

• Capturing beautiful moments with photos to cherish

• Relaxing in a park and enjoying the peaceful surroundings
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Q1. Questions about self
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Q2. Self introduction
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Q1. What is up selling and cross selling?
Ans. 
Up selling is persuading a customer to buy a more expensive item, while cross selling is selling related or complementary products.
• Up selling involves convincing a customer to purchase a higher-end product or upgrade

• Cross selling involves offering additional products or services that complement the original purchase

• Example of up selling: Suggesting a customer to buy a premium version of a software instead of the basic ...read more
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Q2. Explain what is customer support?
Ans. 
Customer support is providing assistance and guidance to customers before, during, and after they purchase a product or service.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes providing product information, troubleshooting technical problems, and offering solutions.

• Customer support can be provided through various channels such as phone, email, chat, or in-person.

• Building stro...read more
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Q1. Introduce your self?
Ans. 
I am a dedicated and experienced Senior E Support Officer with a strong background in providing technical support and troubleshooting for various software and hardware issues.
• Over 5 years of experience in IT support roles

• Proficient in troubleshooting software and hardware issues

• Skilled in providing excellent customer service and resolving technical problems efficiently

• Strong communication and problem-solving skills

• Cert
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Q2. Why did you resign from the last company?
Ans. 
Resigned from last company to pursue career growth opportunities and seek a new challenge.
• Resigned to seek new challenges and opportunities for career growth

• Wanted to explore different industry or role

• Company restructuring or downsizing led to job redundancy
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Q1. Tel about ur self
Ans. 
I am a dedicated and experienced customer support executive with a strong background in resolving customer issues and providing excellent service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems and ticketing platforms

• Excellent communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q2. Tel aboutfamily
Ans. 
Family is a group of people related by blood, marriage, or adoption who support and care for each other.
• Family provides emotional support and love.

• Family members share common values and traditions.

• Family can include parents, siblings, grandparents, aunts, uncles, and cousins.

• Family dynamics can vary greatly depending on cultural norms and individual relationships.
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Q1. Why do you want to work at this company
Ans. Make the role great fit for me and I love customer support
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Q2. Why do you want this job
Ans. I saw the social media I have always loved how you have people in different departments interact users
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Q3. What are you greatest strength
Ans. Working hard work and where everything is new and consanlty growing
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Q4. Why should hiring you
Ans. This company famous for India greatest think
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Q5. What are you leaving current job
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Q6. What is ur current salary
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Q7. How do u like one
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Q8. What intrested mean
Ans. 
Interest means something that arouses curiosity or concern.
• Interest can refer to a topic or subject that someone finds fascinating or engaging.

• It can also refer to the feeling of wanting to know more about something.

• In the context of customer support, interest can refer to a customer's concern or inquiry about a product or service.

• Showing genuine interest in helping customers can improve customer satisfaction and loyal
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Q9. How explain company
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Q10. What Experience
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Q1. What can you expect an interview with tcs
Ans. I think asked interview question soft skills communications experience strength weakness how handling challenging situations
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Q2. Behaviour interview questions
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Q3. Tell me about time you faced a challenging situation at work how to handling
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Q4. Different types of interview
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Q5. Technical and behavioral
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Q6. Hr interview questions
Ans. Hobbies experience family background weakness strength
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Q7. Asking skills u
Ans. Post graduate diploma in computer application s
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I don't know this coding test because I have completed my studies b.com computers

I don't know because I have studied commerce

Group discussion is mean important

I don't know coding test

Q1. Why Experience job
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Q2. What Weakness u
Ans. Easy attracted people and trust everyone
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Q1. Skills experience
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Q2. Strength asked u
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Q3. Family also working hard
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I don't know assignment

No this answer because I have complete my graduation b.com

Q1. Self Introduction
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Q2. Who is your role model and why ?
Ans. 
My role model is my mother because of her resilience, compassion, and work ethic.
• My mother has always shown incredible resilience in the face of adversity, which inspires me to never give up.

• She is also the most compassionate person I know, always putting others' needs before her own.

• Her strong work ethic has taught me the importance of hard work and dedication in achieving success.
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Grammar and Personality Development

Q1. Self Introduction
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Q2. What is favourite destination ?
Ans. 
My favourite destination is the serene beaches of Maldives.
• Maldives is known for its crystal clear waters and white sandy beaches

• The overwater bungalows in Maldives offer a luxurious and relaxing experience

• Activities such as snorkeling, diving, and sunset cruises are popular in Maldives
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