IntouchCX Non Voice Process Associate Interview Questions and Answers

Q1. Tell me about your self
Add your answer
Q2. What is concentrix
Ans. 
Concentrix is a global business services company specializing in customer engagement and improving business performance.
• Concentrix provides services such as customer care, technical support, and sales.

• It operates in over 40 countries and has over 225,000 employees worldwide.

• Concentrix helps businesses enhance customer experience and drive operational efficiency.
Answered by AI
Add your answer
Q3. What is your weakness
Add your answer
Q4. What is your strength
Add your answer
Q5. Why should be hire you
Add your answer

Q1. Fav colour, fav actor,
Add your answer

Q1. Self introduction Why you wanted to job ? About BPO sector ?
Add your answer

Q1. Typing test I reached 25wpm and 98 accuracy
Add your answer
Q2. Topic on own I said about women empowerment
Add your answer

Q1. Option on online shopping? Online shopping is flexible and easier in many ways . Mostly, now a days people are choosing online shopping because of their busy schedule. There are advantage and disadvantage ...read more
Add your answer

Q1. Self introduction
Add your answer
Q2. Customer services
Add your answer
Q3. Salary expectation
Add your answer
Q4. Self introducing
Add your answer
Q5. Tak about any Memorable day in our life
Add your answer
Q6. What is the Custumer care
Ans. 
Customer care is the assistance and support provided by a company to its customers before, during, and after a purchase.
• Customer care involves addressing customer inquiries, resolving complaints, and providing guidance on products or services.

• It focuses on building positive relationships with customers to enhance satisfaction and loyalty.

• Examples include answering phone calls, responding to emails, and offering technic...read more
Answered by AI
Add your answer

Amcat Test( which have 1 paragraph to write)

Versant Test ( which have grammar questions and email writing)

Q1. Ops round (manager round)
Add your answer
Q2. Tell me about yourself?
Add your answer
Q3. What do you know about process you are applying for?
Add your answer
Q4. Are comfortable doing night shift and rotational shifts?
Add your answer
Q5. Why do you want to join concentrix?
Add your answer
Q6. Why should we hire you as a fresher for this role?
Add your answer
Q7. Are you able to manage yourself with offered salary?
Add your answer
Q8. How do you manage angry customer over the chat?
Add your answer

Q1. About your self in English
Add your answer
Q2. Do you get typing certificate
Ans. 
Yes, I have a typing certificate.
• I have completed a typing course and received a certificate.

• My typing speed is above the required level for this position.

• I can provide a copy of my typing certificate if needed.
Answered by AI
Add your answer
Q3. Tell about your college life
Add your answer

Q1. Project goals and objectives
Ans. 
The project goals and objectives are the desired outcomes that the project aims to achieve.
• The project goals should be specific, measurable, achievable, relevant, and time-bound (SMART).

• The objectives should align with the overall business strategy.

• Examples of project goals and objectives include increasing revenue, improving customer satisfaction, and reducing costs.

• Regular monitoring and evaluation of progress toward...read more
Answered by AI
Add your answer
Q2. Metrics for measuring success
Ans. 
Metrics for measuring success in non-voice process
• Accuracy of data entry

• Average handling time

• Customer satisfaction ratings

• Number of resolved issues

• Adherence to process guidelines
Answered by AI
Add your answer
Q3. What value will you add to your company interview answers example s
Add your answer