Non Voice Customer Service Executive Interview Questions and Answers

A Business Process Associate is a professional responsible for managing and executing business processes within an organization.

• Responsible for handling various business processes such as data entry, document processing, and customer support

• Ensures smooth flow of operations and timely completion of tasks

• May involve working with different departments to streamline processes and improve efficiency

• Requires strong attention to detail and organizational skills

• Examples: Processing ...read more

Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

• Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

• It focuses on building positive relationships with customers to enhance their overall experience.

• Examples include answering phone calls, responding to emails, resolving issues, and providing product information.

• Customer se...read more

Anti money laundering (AML) refers to laws and regulations designed to prevent criminals from disguising illegally obtained funds as legitimate income.

• AML laws require financial institutions to monitor and report suspicious activities to authorities.

• Examples of suspicious activities include large cash transactions, structuring transactions to avoid reporting requirements, and transferring funds to high-risk countries.

• AML regulations also require customer due diligence, includ...read more

An unsecured loan is a type of loan that is not backed by collateral.

• No collateral is required for approval

• Interest rates are typically higher than secured loans

• Credit score plays a significant role in approval

• Examples: personal loans, credit cards

The working process at the system involves following a set of procedures and protocols to efficiently handle customer service tasks.

• The customer service executive logs into the system using their credentials.

• They receive customer queries or issues through the system.

• They analyze the problem and search for solutions using the system's resources.

• They communicate with the customers through chat or email, providing assistance and resolving their concerns.

• They update the system wi...read more