IntouchCX Non Voice Customer Care Executive Interview Questions and Answers

Q1. About your past experiences and what you passionate about this job
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Q2. Willing to work a night shift and are you located around 20kms radius from company's is mandatory.
Ans. 
Yes, I am willing to work night shifts and I am located within 20kms radius from the company.
• I am open to working night shifts as per the company's requirement.

• I am located within a 20kms radius from the company's location.

• I understand the importance of being close to the workplace for night shifts for convenience and safety.
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Q1. Say about your life inspiration in 6 lines within 6 minutes without grammatical errror and punctuational error .
Ans. 
My life inspiration is my mother, who taught me the value of hard work, perseverance, and kindness.
• My mother's unwavering dedication to her family and career inspires me to always give my best in everything I do.

• Her ability to overcome challenges with grace and positivity motivates me to face obstacles head-on.

• Seeing her selfless acts of kindness towards others reminds me to always be compassionate and empathetic.

• My mo...read more
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Q2. What's you long term goal and how your working with it?
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Q1. Chat with customer and make solutions to the customers
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Basic harver test it is very easy

Q1. Asking about self and one topic
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Q1. Salary discussion
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Q1. Exam a smalla exam
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Q1. What was your experience in previous company
Ans. 
I have 2 years of experience in a BPO company handling customer queries and providing solutions.
• Handled customer queries through email and chat

• Provided technical support for software products

• Achieved high customer satisfaction ratings

• Trained new team members on customer care processes
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Q2. Why you quite the job
Ans. 
I left my previous job to pursue new opportunities and challenges in a different industry.
• Seeking career growth and advancement

• Desire for new challenges and learning experiences

• Change in industry or field of interest
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Q1. Brief Introduction
Ans. Graduated, if not then you have to handle the question regarding the stability.
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Q2. If experienced, then why your left the previous job.
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Q3. Some question regarding bpo. What is customer care, role, meaning of empathy or sympathy.
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Q4. Speak on a topic for 1 min
Ans. 
The importance of mental health in the workplace
• Mental health affects productivity and overall well-being

• Employers should provide resources and support for mental health

• Creating a positive work environment can improve mental health

• Examples: offering flexible work hours, promoting work-life balance, providing access to counseling services
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Mock chat and email writing for non voice process.