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Concentrix Corporation Non Voice Customer Care Executive Interview Questions, Process, and Tips

Updated 13 Oct 2024

Top Concentrix Corporation Non Voice Customer Care Executive Interview Questions and Answers

Concentrix Corporation Non Voice Customer Care Executive Interview Experiences

13 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Approached by Company and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - Amcat 

(2 Questions)

  • Q1. Paragraph writing
  • Q2. Versant test grammer
Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about yourself
  • Ans. 

    I am a dedicated and customer-focused individual with excellent communication skills.

    • Graduated with a degree in Communication Studies

    • Worked as a customer service representative for 2 years

    • Proficient in handling customer inquiries and resolving issues efficiently

  • Answered by AI
  • Q2. Why you want this job
  • Ans. 

    I am passionate about providing excellent customer service and enjoy helping others.

    • I have strong communication skills and enjoy interacting with people.

    • I am a problem solver and enjoy finding solutions to customer issues.

    • I am detail-oriented and strive to provide the best possible service to customers.

    • I have previous experience in customer service roles and enjoy the challenges it brings.

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Non Voice Customer Care Executive interview:
  • good communication skills
Interview preparation tips for other job seekers - It was good.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Approached by Company and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Give a topic social media
  • Ans. 

    The impact of social media on mental health

    • Social media can contribute to feelings of inadequacy and low self-esteem

    • Excessive use of social media can lead to anxiety and depression

    • Cyberbullying on social media platforms can have serious consequences for mental health

    • However, social media can also provide a sense of community and support for those struggling with mental health issues

  • Answered by AI

Non Voice Customer Care Executive Interview Questions Asked at Other Companies

asked in HGS
Q1. What is the voice and non voice processing and it roles ?
asked in HGS
Q2. How to d discuss about the customer care ?
asked in Amazon
Q3. What is responsibly as a customer care executive ?
Q4. While using social media are we getting knowledge or either we ar ... read more
asked in Foundever
Q5. Say about your life inspiration in 6 lines within 6 minutes witho ... read more
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Basic skills of typing

Round 2 - Typing Test 

(1 Question)

  • Q1. Paragraph typing
Round 3 - HR 

(1 Question)

  • Q1. Basic self introduction and need to join
Interview experience
4
Good
Difficulty level
-
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Aptitude Test 

First round will be essay writing, essay writing in the sense we have to write essay on given topic within 20 minutes.

Concentrix Corporation interview questions for designations

 NON Voice

 (5)

 Non Voice Executive

 (2)

 Non Voice Customer Service Executive

 (3)

 Non Voice Customer Support Executive

 (1)

 Voice Process Customer Care Executive

 (2)

 NON Voice Process

 (12)

 Non Voice Agent

 (1)

 Non Voice Customer Service Associate

 (2)

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself?
  • Q2. Where you see after 5 years?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Oct 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced Non Voice Customer Care Executive with a strong focus on providing excellent customer service.

    • I have worked in the customer service industry for 5 years, handling various non-voice channels such as email and chat support.

    • I am skilled in resolving customer issues, providing product information, and ensuring customer satisfaction.

    • I have a strong attention to detail and excellent communica...

  • Answered by AI
Round 3 - Assessment test 

(1 Question)

  • Q1. Multiple questions based on general knowledge
Round 4 - Assessment test 

(1 Question)

  • Q1. Essay writing to test our typing skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Although it was good but little tough in the assessment round
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jul 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Assignment 

We have to write an essay on given topic.

Round 3 - Versant 

(1 Question)

  • Q1. Persona versant checking english proficiency in written and listening skills. Voice versant checking your English proficiency in verbally.
Round 4 - Logical reasoning 

(1 Question)

  • Q1. English ,maths, computer knowledge, marketing knowledge aptitude, typing speed

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Non Voice Customer Care Executive interview:
  • email
  • Typing Speed
  • Advanced Excel
  • Power Point Presentation
  • MS Office Word
  • Spoken English
  • English Shorthand
Interview preparation tips for other job seekers - Any graduate can apply for non voice or voice process in customer service . Make sure your English language is strong in verbally and written. Try to write emails approx more than 200 words, and focus on typing speed. Do practice at home see videos on YouTube about versant.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell About delhi metro
  • Ans. 

    Delhi Metro is a rapid transit system serving Delhi and its satellite cities in the National Capital Region of India.

    • Delhi Metro is the largest and busiest metro network in India.

    • It has a total length of 389 kilometers and 285 stations.

    • The metro system has significantly reduced traffic congestion and air pollution in Delhi.

    • It is also known for its cleanliness, punctuality, and safety measures.

    • The metro has different cl...

  • Answered by AI
  • Q2. Tell about delhi bus
  • Ans. 

    Delhi bus is a public transportation system in Delhi, India.

    • Delhi bus is operated by Delhi Transport Corporation (DTC).

    • It covers a vast network of routes throughout the city and its suburbs.

    • The buses are categorized into different types such as AC, non-AC, low-floor, and high-floor.

    • The fares are affordable and vary based on the type of bus and distance traveled.

    • Delhi bus also offers special services for women, senior c

  • Answered by AI
Round 2 - Coding Test 

Computer typing test for speed

Interview Preparation Tips

Interview preparation tips for other job seekers - Good nature awesome company Saturday Sunday off polite staff
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed before Oct 2023. There were 2 interview rounds.

Round 1 - Group Discussion 

Asked about my college

Round 2 - Assignment 

The give me to right the English paragraph

Interview Preparation Tips

Interview preparation tips for other job seekers - U can clear it easily
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Why you choose BPO as your career.

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Non Voice Customer Care Executive interview:
  • Questions related to BPO

Concentrix Corporation Interview FAQs

How many rounds are there in Concentrix Corporation Non Voice Customer Care Executive interview?
Concentrix Corporation interview process usually has 2-3 rounds. The most common rounds in the Concentrix Corporation interview process are HR, Resume Shortlist and Aptitude Test.
What are the top questions asked in Concentrix Corporation Non Voice Customer Care Executive interview?

Some of the top questions asked at the Concentrix Corporation Non Voice Customer Care Executive interview -

  1. While using social media are we getting knowledge or either we are diverting by...read more
  2. Tell About delhi me...read more
  3. Tell about delhi ...read more
How long is the Concentrix Corporation Non Voice Customer Care Executive interview process?

The duration of Concentrix Corporation Non Voice Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Concentrix Corporation Non Voice Customer Care Executive Interview Process

based on 7 interviews in last 1 year

1 Interview rounds

  • HR Round
View more
Concentrix Corporation Non Voice Customer Care Executive Salary
based on 16 salaries
₹1.9 L/yr - ₹4.8 L/yr
At par with the average Non Voice Customer Care Executive Salary in India
View more details

Concentrix Corporation Non Voice Customer Care Executive Reviews and Ratings

based on 11 reviews

4.0/5

Rating in categories

3.2

Skill development

3.8

Work-life balance

3.6

Salary

4.0

Job security

3.4

Company culture

3.1

Promotions

2.8

Work satisfaction

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