Genpact Non Voice Customer Care Executive Interview Questions, Process, and Tips

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer care executive with a strong background in providing excellent service and resolving customer issues.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and complaints

• I have a proven track record of meeting and exceeding customer satisfaction goals
Answered by AI
Add your answer
Q2. Why we hire you
Ans. 
I am a dedicated and experienced customer care executive with a proven track record of providing excellent service and resolving customer issues efficiently.
• I have strong communication skills and can effectively interact with customers to understand their needs and concerns.

• I am highly organized and detail-oriented, ensuring that all customer inquiries are addressed promptly and accurately.

• I have previous experience in...read more
Answered by AI
Add your answer
Q3. Good morning My self Yuvaraju Mahaboob Nagar is my home town . I have a small family . I have a mother, father and 2 siblings . I live with my parents . I'm single. I have a degree in Bsc/BZC. I graduat...read more
Add your answer
Q4. Iam a fresher, iam looking for new opportunities in my career. Iam interested to work at your company because my skills are suitable for this job.
Add your answer

Q1. Tell me about yourself.
Add your answer
Q2. Can you describe your educational background?
View 1 more answer

Q1. Can you provide an introduction about yourself?
View 1 more answer
Q2. What are your study skills?
Add your answer

Q1. Can you provide a self-introduction?
Add your answer
Q2. Can you describe your study skills?
Add your answer

Q1. Can you tell me about your hobbies?
Add your answer
Q2. Can you mention a historically significant place?
Add your answer

Q1. What is the Cost to Company (CTC) in this organization?
Add your answer
Q2. Can you provide a self-introduction?
Add your answer

Could you provide details about the cost to company (CTC) in this organization?

Q1. Customer Service
Add your answer
Q2. Customer solving problems
Add your answer
Q3. Customer 100% solving problems.
Add your answer

Q1. Introduce yourself
Add your answer
Q2. Why you choosed Genpact
Add your answer

Q1. Introduce yourself
Add your answer
Q2. Speak something about general topic like a jam session
Ans. 
A jam session is a musical event where musicians come together to improvise and play music together.
• Jam sessions are informal and spontaneous gatherings of musicians.

• Participants take turns playing solos or accompanying others.

• Musicians often play without sheet music, relying on their creativity and musical intuition.

• Jam sessions can happen in various settings, such as music clubs, bars, or even in someone's living roo...read more
Answered by AI
View 1 more answer
Q3. What is content moderation
Ans. 
Content moderation is the process of monitoring and reviewing user-generated content to ensure it meets the guidelines and standards of a platform.
• Monitoring user-generated content for inappropriate language, hate speech, or graphic images

• Removing or flagging content that violates community guidelines

• Providing feedback to users on why their content was moderated

• Ensuring a safe and respectful online environment for all ...read more
Answered by AI
Add your answer

Related to content moderation and non voice bpo process