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Genpact Non Voice Customer Care Executive Interview Questions, Process, and Tips
Top Genpact Non Voice Customer Care Executive Interview Questions and Answers
- Q1. What is the Cost to Company (CTC) in this organization?
- Q2. What is IP address and web hosting
- Q3. Can you mention a historically significant place?
Genpact Non Voice Customer Care Executive Interview Experiences
16 interviews found
Anonymous
Selected
I applied via Walk-in and was interviewed in Sep 2024. There was 1 interview round.
(4 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated and experienced customer care executive with a strong background in providing excellent service and resolving customer issues.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries and complaints
I have a proven track record of meeting and exceeding customer satisfaction goals
- Q2. Why we hire you
- Ans.
I am a dedicated and experienced customer care executive with a proven track record of providing excellent service and resolving customer issues efficiently.
I have strong communication skills and can effectively interact with customers to understand their needs and concerns.
I am highly organized and detail-oriented, ensuring that all customer inquiries are addressed promptly and accurately.
I have previous experience in...
- Q3. Good morning My self Yuvaraju Mahaboob Nagar is my home town . I have a small family . I have a mother, father and 2 siblings . I live with my parents . I'm single. I have a degree in Bsc/BZC. I graduat...
- Q4. Iam a fresher, iam looking for new opportunities in my career. Iam interested to work at your company because my skills are suitable for this job.
Interview Preparation Tips
Anu Anusha
Selected
I was interviewed in Jul 2024.
(2 Questions)
- Q1. Tell me about yourself.
- Q2. Can you describe your educational background?
(2 Questions)
- Q1. Can you provide an introduction about yourself?
- Q2. What are your study skills?
(2 Questions)
- Q1. Can you provide a self-introduction?
- Q2. Can you describe your study skills?
(2 Questions)
- Q1. Can you tell me about your hobbies?
- Q2. Can you mention a historically significant place?
(2 Questions)
- Q1. What is the Cost to Company (CTC) in this organization?
- Q2. Can you provide a self-introduction?
Could you provide details about the cost to company (CTC) in this organization?
Selected
I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.
(3 Questions)
- Q1. Customer Service
- Q2. Customer solving problems
- Q3. Customer 100% solving problems.
Interview Preparation Tips
- Best Moment
What people are saying about Genpact
Non Voice Customer Care Executive Interview Questions & Answers
Sai Rakesh Bondada
posted on 1 May 2024
Selected
I applied via Naukri.com and was interviewed in Apr 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Introduce yourself
- Q2. Why you choosed Genpact
(3 Questions)
- Q1. Introduce yourself
- Q2. Speak something about general topic like a jam session
- Ans.
A jam session is a musical event where musicians come together to improvise and play music together.
Jam sessions are informal and spontaneous gatherings of musicians.
Participants take turns playing solos or accompanying others.
Musicians often play without sheet music, relying on their creativity and musical intuition.
Jam sessions can happen in various settings, such as music clubs, bars, or even in someone's living roo...
- Q3. What is content moderation
- Ans.
Content moderation is the process of monitoring and reviewing user-generated content to ensure it meets the guidelines and standards of a platform.
Monitoring user-generated content for inappropriate language, hate speech, or graphic images
Removing or flagging content that violates community guidelines
Providing feedback to users on why their content was moderated
Ensuring a safe and respectful online environment for all ...
Related to content moderation and non voice bpo process
Skills evaluated in this interview
Genpact interview questions for designations
Selected
I applied via Referral and was interviewed in Jun 2024. There were 2 interview rounds.
About any movies or web series content
(2 Questions)
- Q1. About web series
- Q2. About scool or college life
Get interview-ready with Top Genpact Interview Questions
English grammar resaning question
Anything
Janral knowledge
(4 Questions)
- Q1. Tell me about your self
- Ans.
I am a dedicated and experienced customer care executive with a strong focus on providing excellent service and resolving customer issues.
Experienced in handling customer inquiries and complaints
Skilled in using CRM software to track customer interactions
Excellent communication and problem-solving skills
Ability to remain calm and professional in high-pressure situations
- Q2. What are your goals
- Ans.
My goal is to provide excellent customer service, resolve issues efficiently, and contribute to the overall success of the company.
Deliver exceptional customer service by addressing inquiries and concerns promptly
Efficiently resolve customer issues to ensure satisfaction and retention
Contribute to the success of the company by meeting or exceeding performance goals
- Q3. What are your hobbies
- Ans.
My hobbies include reading, painting, and hiking.
Reading: I enjoy reading fiction and non-fiction books in my free time.
Painting: I like to express my creativity through painting and experimenting with different art mediums.
Hiking: I love exploring nature and going on hikes to relax and stay active.
- Q4. Tell me about this organisation
- Ans.
Our organization is a leading provider of customer care services, specializing in non-voice support for various industries.
We handle customer inquiries and concerns through email, chat, and social media platforms.
Our team is trained to provide efficient and effective solutions to customer issues.
We work with a diverse range of clients, including e-commerce companies, tech firms, and healthcare providers.
(1 Question)
- Q1. Tell me about your self
Bhattu Ashok
Selected
I applied via Company Website and was interviewed before Jul 2023. There were 3 interview rounds.
(7 Questions)
- Q1. Tell me about yourself?
- Q2. What are your strength.?
- Q3. What are your weakness..?
- Q4. What are your short term gole..?
- Q5. What do you want to be doing five years from now
- Q6. What's means to success to you?
- Q7. Which job roll do you have exalent
If you could change one think about your, personality what would it be...?
Which type of coding your knowledge do you have one problem solving now.
Interview Preparation Tips
Reasoning Arthematic english
(2 Questions)
- Q1. Hr interview for
- Q2. Family Asked questions
I was interviewed before Mar 2021.
About you self introduction
(1 Question)
- Q1. About knowledge
(1 Question)
- Q1. Test my knowledge about accounting
About study and certificate
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Genpact Non Voice Customer Care Executive Interview Process
based on 18 interviews
3 Interview rounds
- Resume Shortlist Round
- HR Round
- Assignment Round
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Genpact Non Voice Customer Care Executive Reviews and Ratings
based on 15 reviews
Rating in categories
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