Tech Mahindra Non Voice Customer Care Executive Interview Questions, Process, and Tips

Q1. Introduction yourself
Ans. 
I am a dedicated and experienced customer care executive with a strong background in providing excellent service and resolving customer issues.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, resolving complaints, and providing product information

• I am proficient in using CRM systems and have a strong attention to detail

• I have received multiple awards for my outstan
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Q2. Why want to join tech Mahindra
Ans. 
I want to join Tech Mahindra because of its reputation for innovation and growth opportunities.
• Tech Mahindra is a leading IT services company with a strong focus on innovation and technology.

• I am impressed by Tech Mahindra's commitment to employee development and growth opportunities.

• I believe that working at Tech Mahindra will provide me with a platform to enhance my skills and contribute to the company's success.
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Q1. What do u know about CCE
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CCE stands for Customer Care Executive, responsible for handling customer inquiries and providing support.
• CCE stands for Customer Care Executive

• Responsible for handling customer inquiries and providing support

• Communicates with customers through various channels like phone, email, chat

• Resolves customer issues and complaints

• Maintains customer records and feedback
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Q2. What is bpo or customer service
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BPO or customer service involves providing support and assistance to customers through various communication channels.
• BPO stands for Business Process Outsourcing, where companies outsource their non-core business functions to third-party service providers.

• Customer service involves addressing customer inquiries, resolving issues, and providing assistance through phone, email, chat, or social media.

• Customer care executiv...read more
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Q3. What is your weakness?
Ans. 
My greatest weakness is that I tend to be overly critical of my own work.
• I have a tendency to be a perfectionist, which can sometimes slow down my productivity.

• I am working on improving my ability to delegate tasks and trust others to take on responsibilities.

• I have learned to recognize when my self-criticism is hindering my progress and take steps to address it.
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Normal question which should be asked in an aptitude test

Q1. Tell me about your self
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Q1. Why should we hire you
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Q1. What are your hobbies?
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Q2. What is your expected salary range?
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Q1. Tell me about yourself? What is your most memorable day? How did you spend your yesterday? Why do you want to come in BPO? What is your salary expectation?
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Q1. Tell me about yourself? What is customer service? How will you handle an angry customer? What is the difference between good customer executive and great customer executive? If you don't have the answer of...read more
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Q1. Tell me something about yourself
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Q1. Tell me something about women empowerment
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Q1. A typing test is being conducted
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Q1. A grammar test is being conducted
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Q1. Live chat process is being conducted
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Q1. Tell me about your self
Ans. Good afternoon sir First of all thank you for giving this opportunity to introduce myself .my name is Uday kumar from gannavaram prakash district.currently I am studying 3rd b.com computers . New coming to my family 3 numbers my father my mother was deid and my brother
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Q2. Do work others side and night shift?
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Q1. How can you about salary?
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Q2. Do you work any time?
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Q3. Tell me about e-commerce?
Ans. 
E-commerce refers to the buying and selling of goods and services over the internet.
• E-commerce allows businesses to reach a global audience and operate 24/7.

• Customers can browse and purchase products online, making it convenient and time-saving.

• Popular e-commerce platforms include Amazon, eBay, and Alibaba.

• Payment methods in e-commerce include credit/debit cards, digital wallets, and online banking.

• E-commerce also incl...read more
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Q4. What is online shopping?
Ans. 
Online shopping is the process of purchasing goods or services over the internet.
• Online shopping allows customers to browse and buy products or services from the comfort of their own homes.

• Customers can compare prices, read reviews, and make purchases with just a few clicks.

• Popular online shopping platforms include Amazon, eBay, and Alibaba.

• Online shopping offers convenience, a wide range of options, and often lower pr...read more
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Q5. What is your short term goal?
Ans. My short term goal is to get job too reputation company like you.
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