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IntouchCX Customer Service Associate Interview Questions, Process, and Tips
Top IntouchCX Customer Service Associate Interview Questions and Answers
- Q1. What is customer service, conversation with customer, tell about Hyderabad
- Q2. Draft a mail as per given scenario.
- Q3. what you know about customer support
IntouchCX Customer Service Associate Interview Experiences
7 interviews found
Syed abrar
Selected
I applied via Approached by Company and was interviewed before Jan 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Write a topic with your own What is your memorable day
- Ans.
My memorable day was when I graduated from college.
Graduation day from college
Celebrating with family and friends
Feeling accomplished and proud
Reflecting on years of hard work and dedication
- Q2. Can you describe your previous experience?
- Ans.
I have over 3 years of experience in customer service roles, including handling inquiries, resolving issues, and providing excellent support.
Managed high volume of customer inquiries via phone, email, and chat
Resolved customer complaints and issues in a timely and professional manner
Provided product information and assistance to customers
Collaborated with other departments to ensure customer satisfaction
Received positi...
(3 Questions)
- Q1. General Introduction
- Q2. Describe the room
- Ans.
The room is spacious with large windows, a cozy fireplace, and comfortable furniture.
Spacious with large windows
Cozy fireplace
Comfortable furniture
- Q3. What you know about customer support
- Ans.
Customer support involves assisting customers with their inquiries, issues, and feedback to ensure a positive experience.
Providing timely and accurate responses to customer inquiries
Resolving customer issues and complaints effectively
Offering product or service recommendations based on customer needs
Collecting and analyzing customer feedback to improve products or services
Maintaining a positive and professional attitud
Interview Preparation Tips
Bhuvi Reddy
Selected
I was interviewed in Sep 2023.
Test taken in website
(2 Questions)
- Q1. What is customer service, conversation with customer, tell about Hyderabad
- Ans.
Customer service is providing assistance and support to customers, engaging in conversations to address their needs and concerns. Hyderabad is a city in India known for its rich history and culture.
Customer service involves actively listening to customers, empathizing with their issues, and finding solutions to meet their needs.
Engaging in conversations with customers helps build rapport and trust, leading to better cu...
- Q2. Conversation with customer
(3 Questions)
- Q1. Tell about yourself
- Q2. Speak about Hyderabad
- Ans.
Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.
Famous for its iconic Charminar monument
Home to the historic Golconda Fort
Known for its biryani and haleem dishes
Hub for IT companies and tech industry
Has a mix of traditional and modern architecture
- Q3. Conversation with customer
Interview Preparation Tips
srikanth nani
Selected
I applied via Walk-in and was interviewed in Jan 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself
Akhilandeswari
Selected
I applied via Approached by Company and was interviewed before Dec 2023. There were 2 interview rounds.
Related to grammer and aptitude
(1 Question)
- Q1. Salary and shifts
Interview Preparation Tips
IntouchCX interview questions for designations
Selected
I applied via Referral and was interviewed in Mar 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Basic questions,what is good customer support.
- Q2. Draft a mail as per given scenario.
- Ans.
Draft a mail to inform a customer about their delayed order.
Apologize for the delay and explain the reason
Provide an estimated delivery date
Offer compensation or discount for the inconvenience caused
Assure them of the quality of the product and their satisfaction
Provide contact information for any further queries
(2 Questions)
- Q1. Why did you chose 24/7 intouch?
- Q2. What are your short term and long term goals?
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Mar 2022. There were 4 interview rounds.
(1 Question)
- Q1. Typing speed test was done online.
(1 Question)
- Q1. Ops round was the third round
(2 Questions)
- Q1. Share details of your previous job.
- Q2. Tell me about yourself.
Interview Preparation Tips
Interview was good. But HR response was really bad. If possible 24/7 Intouch contact me. So that i can share the feedback of HR.
Customer Service Associate Jobs at IntouchCX
I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.
Its regarding grammar and chats
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 28 Jun 2021
I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. About yourself?
Interview Preparation Tips
1. Always be presentable and appear in formals for the interviews. As how pleasing and well-dressed you are also matters in a cooperative world.
2. Be confident while interrogation and give your answers confidently. It doesn't matters if you are wrong, but be confident and always keep an positive eye contact with the interviewer while answering.
3. Always try to understand the questions first and then answer smartly. Try to find out the intentions of the interviewer that what answers they're expecting or what could be the reason behind that question.
4. Always keep a smile on your face whenever you're going for the interviews. It'll feel you and the person as well with lots of positivity.
5. Last but not the least, whenever the question about yourself or about your intro is asked, you need to speak out about your own, don't include anything about your family or anything other, until and unless asked. In about yourself, you can include, your strengths, hobbies, academic qualifications, any certifications or whatever you want to share. Never get too personal or speak about the personal things, it shows your weaknesses and that you don't have to reveal.
Just follow these tips, if you find it useful and as an HR advising it thoroughly works and you'll crack the interview easily with an excellent impression over the interviewers.
Customer Service Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 12 Mar 2021
I applied via Walk-in and was interviewed in Feb 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tell me about, salary expietion, city introduction, custom service importance, vodafone basic details
- Q2. Basic computer knowledge
Interview Preparation Tips
I applied via Walk-in and was interviewed before Feb 2020. There were 5 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Why do you think you are appropriate for this job?
- Q2. I am a fresher and it's a great opportunity for me to work in a such a big organisation and starting my career with Wipro.. And as an answer to your question about the designation then I would say that lea...
- Q3. Why this job is important for you?
- Q4. As everyone want to get established in life I too have a dream of self establishment and starting my career with this big Organisation with a good salary which I was told I would get if I am selected is li...
Interview Preparation Tips
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IntouchCX Customer Service Associate Interview Process
based on 6 interviews
2 Interview rounds
- Aptitude Test Round
- One-on-one Round
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IntouchCX Customer Service Associate Reviews and Ratings
based on 26 reviews
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