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IntouchCX Customer Service Associate Interview Questions, Process, and Tips

Updated 14 Jan 2025

Top IntouchCX Customer Service Associate Interview Questions and Answers

IntouchCX Customer Service Associate Interview Experiences

7 interviews found

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jan 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Write a topic with your own What is your memorable day
  • Ans. 

    My memorable day was when I graduated from college.

    • Graduation day from college

    • Celebrating with family and friends

    • Feeling accomplished and proud

    • Reflecting on years of hard work and dedication

  • Answered by AI
  • Q2. Can you describe your previous experience?
  • Ans. 

    I have over 3 years of experience in customer service roles, including handling inquiries, resolving issues, and providing excellent support.

    • Managed high volume of customer inquiries via phone, email, and chat

    • Resolved customer complaints and issues in a timely and professional manner

    • Provided product information and assistance to customers

    • Collaborated with other departments to ensure customer satisfaction

    • Received positi...

  • Answered by AI
Round 2 - One-on-one 

(3 Questions)

  • Q1. General Introduction
  • Q2. Describe the room
  • Ans. 

    The room is spacious with large windows, a cozy fireplace, and comfortable furniture.

    • Spacious with large windows

    • Cozy fireplace

    • Comfortable furniture

  • Answered by AI
  • Q3. What you know about customer support
  • Ans. 

    Customer support involves assisting customers with their inquiries, issues, and feedback to ensure a positive experience.

    • Providing timely and accurate responses to customer inquiries

    • Resolving customer issues and complaints effectively

    • Offering product or service recommendations based on customer needs

    • Collecting and analyzing customer feedback to improve products or services

    • Maintaining a positive and professional attitud

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be honest with your profile.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Sep 2023.

Round 1 - Aptitude Test 

Test taken in website

Round 2 - One-on-one 

(2 Questions)

  • Q1. What is customer service, conversation with customer, tell about Hyderabad
  • Ans. 

    Customer service is providing assistance and support to customers, engaging in conversations to address their needs and concerns. Hyderabad is a city in India known for its rich history and culture.

    • Customer service involves actively listening to customers, empathizing with their issues, and finding solutions to meet their needs.

    • Engaging in conversations with customers helps build rapport and trust, leading to better cu...

  • Answered by AI
  • Q2. Conversation with customer
Round 3 - One-on-one 

(3 Questions)

  • Q1. Tell about yourself
  • Q2. Speak about Hyderabad
  • Ans. 

    Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.

    • Famous for its iconic Charminar monument

    • Home to the historic Golconda Fort

    • Known for its biryani and haleem dishes

    • Hub for IT companies and tech industry

    • Has a mix of traditional and modern architecture

  • Answered by AI
  • Q3. Conversation with customer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Related to grammer and aptitude

Round 2 - HR 

(1 Question)

  • Q1. Salary and shifts

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are ok with night shifts then chose this company otherwise please away from this company

IntouchCX interview questions for designations

 Customer Service Executive

 (13)

 Customer Service Representative

 (4)

 Customer Service Representative 1

 (2)

 Non Voice Customer Service Executive

 (1)

 Customer Support

 (2)

 Customer Agent

 (1)

 Associate

 (1)

 Customer Support Executive

 (9)

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - Email 

(2 Questions)

  • Q1. Basic questions,what is good customer support.
  • Q2. Draft a mail as per given scenario.
  • Ans. 

    Draft a mail to inform a customer about their delayed order.

    • Apologize for the delay and explain the reason

    • Provide an estimated delivery date

    • Offer compensation or discount for the inconvenience caused

    • Assure them of the quality of the product and their satisfaction

    • Provide contact information for any further queries

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. Why did you chose 24/7 intouch?
  • Q2. What are your short term and long term goals?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't say you are studying and anything negative about previous company.

I applied via Naukri.com and was interviewed in Mar 2022. There were 4 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Technical 

(1 Question)

  • Q1. Typing speed test was done online.
Round 3 - One-on-one 

(1 Question)

  • Q1. Ops round was the third round
Round 4 - HR 

(2 Questions)

  • Q1. Share details of your previous job.
  • Q2. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - If your SSLC then this is not for you. They may tell your eligible even if your SSLC then deny saying I thought your puc.
Interview was good. But HR response was really bad. If possible 24/7 Intouch contact me. So that i can share the feedback of HR.

I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Assignment 

Its regarding grammar and chats

Interview Preparation Tips

Interview preparation tips for other job seekers - Believe in your self you can crack it

Interview questions from similar companies

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yourself?

Interview Preparation Tips

Interview preparation tips for other job seekers - So, this is specially for the freshers, who prepares for an interview, however its not much needed to prepare. You just have to keep 5 points in your mind, whenever you are appearing for an interview.
1. Always be presentable and appear in formals for the interviews. As how pleasing and well-dressed you are also matters in a cooperative world.
2. Be confident while interrogation and give your answers confidently. It doesn't matters if you are wrong, but be confident and always keep an positive eye contact with the interviewer while answering.
3. Always try to understand the questions first and then answer smartly. Try to find out the intentions of the interviewer that what answers they're expecting or what could be the reason behind that question.
4. Always keep a smile on your face whenever you're going for the interviews. It'll feel you and the person as well with lots of positivity.
5. Last but not the least, whenever the question about yourself or about your intro is asked, you need to speak out about your own, don't include anything about your family or anything other, until and unless asked. In about yourself, you can include, your strengths, hobbies, academic qualifications, any certifications or whatever you want to share. Never get too personal or speak about the personal things, it shows your weaknesses and that you don't have to reveal.

Just follow these tips, if you find it useful and as an HR advising it thoroughly works and you'll crack the interview easily with an excellent impression over the interviewers.

I applied via Walk-in and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about, salary expietion, city introduction, custom service importance, vodafone basic details
  • Q2. Basic computer knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Confident levels very important

I applied via Walk-in and was interviewed before Feb 2020. There were 5 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Why do you think you are appropriate for this job?
  • Q2. I am a fresher and it's a great opportunity for me to work in a such a big organisation and starting my career with Wipro.. And as an answer to your question about the designation then I would say that lea...
  • Q3. Why this job is important for you?
  • Q4. As everyone want to get established in life I too have a dream of self establishment and starting my career with this big Organisation with a good salary which I was told I would get if I am selected is li...

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to be confident. Try to be optimistic and show your strength as your weakness if they ask you about your weakness.
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IntouchCX Interview FAQs

How many rounds are there in IntouchCX Customer Service Associate interview?
IntouchCX interview process usually has 2-3 rounds. The most common rounds in the IntouchCX interview process are One-on-one Round, Aptitude Test and HR.
How to prepare for IntouchCX Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Customer Service, Non Voice Process, Customer Support, International Non Voice and customer support.
What are the top questions asked in IntouchCX Customer Service Associate interview?

Some of the top questions asked at the IntouchCX Customer Service Associate interview -

  1. What is customer service, conversation with customer, tell about Hydera...read more
  2. Draft a mail as per given scenar...read more
  3. what you know about customer supp...read more

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IntouchCX Customer Service Associate Interview Process

based on 6 interviews

2 Interview rounds

  • Aptitude Test Round
  • One-on-one Round
View more
IntouchCX Customer Service Associate Salary
based on 101 salaries
₹1.8 L/yr - ₹4.3 L/yr
At par with the average Customer Service Associate Salary in India
View more details

IntouchCX Customer Service Associate Reviews and Ratings

based on 26 reviews

2.7/5

Rating in categories

2.6

Skill development

2.5

Work-life balance

2.7

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2.3

Job security

2.6

Company culture

2.4

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