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IntouchCX Customer Service Associate Interview Questions and Answers
Updated
23 Mar 2024
5 interviews found
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Popular
Bhuvi Reddy
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I was interviewed in Sep 2023.
3 Interview Rounds
1
Aptitude Test Round
Test taken in website
2
One-on-one Round (2 Questions)
- Q1. What is customer service, conversation with customer, tell about Hyderabad View Answers (1)
- Q2. Conversation with customer Add Answer
3
One-on-one Round (3 Questions)
- Q1. Tell about yourself Add Answer
- Q2. Speak about Hyderabad View Answers (1)
- Q3. Conversation with customer Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Easy
srikanth nani
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed in Jan 2024.
1 Interview Round
1
One-on-one Round (1 Question)
- Q1. Tell me about yourself Add Answer
Anonymous
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed in Mar 2023.
2 Interview Rounds
1
Email Round (2 Questions)
- Q1. Basic questions,what is good customer support. View Answers (1)
- Q2. Draft a mail as per given scenario. View Answers (1)
2
One-on-one Round (2 Questions)
- Q1. Why did you chose 24/7 intouch? Add Answer
- Q2. What are your short term and long term goals? Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident and don't say you are studying and anything negative about previous company.
I applied via Naukri.com and was interviewed in Mar 2022.
4 Interview Rounds
1
Aptitude Test Round
2
Technical Round (1 Question)
- Q1. Typing speed test was done online. Add Answer
3
One-on-one Round (1 Question)
- Q1. Ops round was the third round Add Answer
4
HR Round (2 Questions)
- Q1. Share details of your previous job. Add Answer
- Q2. Tell me about yourself. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - If your SSLC then this is not for you. They may tell your eligible even if your SSLC then deny saying I thought your puc.
Interview was good. But HR response was really bad. If possible 24/7 Intouch contact me. So that i can share the feedback of HR.
Interview was good. But HR response was really bad. If possible 24/7 Intouch contact me. So that i can share the feedback of HR.
IntouchCX interview questions for designations
I applied via Naukri.com and was interviewed in Feb 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Assignment Round
Its regarding grammar and chats
Interview Preparation Tips
Interview preparation tips for other job seekers - Believe in your self you can crack it
Top trending discussions
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
Got a question about IntouchCX?
Ask anonymously on communities.
Interview questions from similar companies
Interview experience
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Company Website and was interviewed in May 2024.
4 Interview Rounds
1
Assignment Round
This was Chat round, In this round we have to communicate with customer and resolve their queries through chat
2
HR Round (1 Question)
- Q1. About Self Introduction and Basic Questions about education Add Answer
3
Group Discussion Round
Given a topic (15min time)to complete
4
One-on-one Round (3 Questions)
- Q1. Asked about myself and family background Add Answer
- Q2. About Education and why do you choose Add Answer
- Q3. Asked about night shift ,Is it ok or not Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - It was really Easy to crack, just focus on communication skills and be confident.
manali sonar
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Apna Jobs and was interviewed in Jun 2024.
4 Interview Rounds
1
HR Round (2 Questions)
- Q1. Introduce yourself View Answers (1)
- Q2. Are you ready to work in shifts? View Answers (1)
2
One-on-one Round (2 Questions)
- Q1. Tell me about ur city in hindi. View Answers (1)
- Q2. What is customer service, empathy? View Answers (1)
3
Assignment Round
Amcat test ..In this test versant test is there, logical reasoning
4
Versant round and mock call Round (1 Question)
- Q1. Pitch to customer who comes to you for refund issue. View Answers (1)
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed in Apr 2024.
1 Interview Round
1
HR Round (1 Question)
- Q1. Tell me about yourself Add Answer
Interview experience
Bad
Difficulty level
Easy
Duration
-
Result
Selected
2 Interview Rounds
1
Aptitude Test Round
It was ok, easy not hard
2
HR Round (1 Question)
- Q1. It was ok, introduction, hobby, why should we hire you Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - You can join this at the initial phase of your career however u should not stay there more than 1 year.
Interview experience
Excellent
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed before Dec 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (3 Questions)
- Q1. How many languages do you know View Answers (1)
- Q2. What is the salary expectations Add Answer
- Q3. Basic questions Add Answer
3
Behavioral Round (2 Questions)
- Q1. How many languages do you know View Answers (1)
- Q2. Basic question like self intro previous job profile Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Here you will have friendly environment and day shift timing is good. But salary hike is very low.
IntouchCX Interview FAQs
How many rounds are there in IntouchCX Customer Service Associate interview?
IntouchCX interview process usually has 2-3 rounds. The most common rounds in the IntouchCX interview process are One-on-one Round, Resume Shortlist and Aptitude Test.
How to prepare for IntouchCX Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Customer Service, customer support, international bpo, customer care and US Shift.
What are the top questions asked in IntouchCX Customer Service Associate interview?
Tell us how to improve this page.
IntouchCX Interviews By Designations
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- Show more
People are getting interviews through
based on 4 IntouchCX interviews
Job Portal
WalkIn
Referral
50%
25%
25%
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Join IntouchCX We are IntouchCX. Where innovation meets industry.
Customer Service Associate Interview Questions from Similar Companies
9%
more
than the average Customer Service Associate Salary in India
View more details
IntouchCX Customer Service Associate Reviews and Ratings
based on 25 reviews
Rating in categories
IntouchCX - Associate - Customer Service - International Voice Process (1-5 yrs)
Bangalore / Bengaluru
1-5 Yrs
Not Disclosed
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263
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|
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225
salaries
| ₹3 L/yr - ₹9 L/yr |
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