IntouchCX Customer Service Associate Interview Questions, Process, and Tips

Q1. Write a topic with your own What is your memorable day
Ans. 
My memorable day was when I graduated from college.
• Graduation day from college

• Celebrating with family and friends

• Feeling accomplished and proud

• Reflecting on years of hard work and dedication
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Q2. Can you describe your previous experience?
Ans. 
I have over 3 years of experience in customer service roles, including handling inquiries, resolving issues, and providing excellent support.
• Managed high volume of customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely and professional manner

• Provided product information and assistance to customers

• Collaborated with other departments to ensure customer satisfaction

• Received positi...read more
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Q1. General Introduction
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Q2. Describe the room
Ans. 
The room is spacious with large windows, a cozy fireplace, and comfortable furniture.
• Spacious with large windows

• Cozy fireplace

• Comfortable furniture
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Q3. What you know about customer support
Ans. 
Customer support involves assisting customers with their inquiries, issues, and feedback to ensure a positive experience.
• Providing timely and accurate responses to customer inquiries

• Resolving customer issues and complaints effectively

• Offering product or service recommendations based on customer needs

• Collecting and analyzing customer feedback to improve products or services

• Maintaining a positive and professional attitud
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Test taken in website

Q1. What is customer service, conversation with customer, tell about Hyderabad
Ans. 
Customer service is providing assistance and support to customers, engaging in conversations to address their needs and concerns. Hyderabad is a city in India known for its rich history and culture.
• Customer service involves actively listening to customers, empathizing with their issues, and finding solutions to meet their needs.

• Engaging in conversations with customers helps build rapport and trust, leading to better cu...read more
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Q2. Conversation with customer
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Q1. Tell about yourself
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Q2. Speak about Hyderabad
Ans. 
Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.
• Famous for its iconic Charminar monument

• Home to the historic Golconda Fort

• Known for its biryani and haleem dishes

• Hub for IT companies and tech industry

• Has a mix of traditional and modern architecture
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Q3. Conversation with customer
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Q1. Tell me about yourself
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Related to grammer and aptitude

Q1. Salary and shifts
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