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IntouchCX
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I applied via Approached by Company and was interviewed before Jan 2024. There were 2 interview rounds.
I was interviewed in Sep 2023.
Test taken in website
Customer service is providing assistance and support to customers, engaging in conversations to address their needs and concerns. Hyderabad is a city in India known for its rich history and culture.
Customer service involves actively listening to customers, empathizing with their issues, and finding solutions to meet their needs.
Engaging in conversations with customers helps build rapport and trust, leading to better cu...
Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.
Famous for its iconic Charminar monument
Home to the historic Golconda Fort
Known for its biryani and haleem dishes
Hub for IT companies and tech industry
Has a mix of traditional and modern architecture
I applied via Walk-in and was interviewed in Jan 2024. There was 1 interview round.
I applied via Approached by Company and was interviewed before Dec 2023. There were 2 interview rounds.
Related to grammer and aptitude
IntouchCX interview questions for designations
I applied via Referral and was interviewed in Mar 2023. There were 2 interview rounds.
Draft a mail to inform a customer about their delayed order.
Apologize for the delay and explain the reason
Provide an estimated delivery date
Offer compensation or discount for the inconvenience caused
Assure them of the quality of the product and their satisfaction
Provide contact information for any further queries
I applied via Naukri.com and was interviewed in Mar 2022. There were 4 interview rounds.
I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.
Its regarding grammar and chats
Top trending discussions
I was interviewed in Jan 2025.
I applied via Company Website and was interviewed in May 2024. There were 4 interview rounds.
This was Chat round, In this round we have to communicate with customer and resolve their queries through chat
Given a topic (15min time)to complete
posted on 28 Jul 2024
I applied via Apna Jobs and was interviewed in Jun 2024. There were 4 interview rounds.
I am a dedicated and friendly customer service associate with 3 years of experience in resolving customer issues and providing excellent service.
Explain your background and experience in customer service
Highlight any relevant skills such as communication, problem-solving, and empathy
Mention any specific achievements or awards in customer service
Share your enthusiasm for helping customers and providing top-notch service
Yes, I am ready to work in shifts as I understand the importance of flexibility in customer service roles.
I am flexible with my schedule and can adapt to different shift timings.
I understand the importance of providing customer service round the clock.
I have previous experience working in shifts and have no issues with it.
I am willing to work weekends and holidays if required.
Mumbai ek vibrant aur jeevan se bhara shahar hai, jahan har kona apne alag rang aur mahaul ke saath bhara hua hai.
Mumbai Maharashtra ke rajya ka pramukh shahar hai
Yeh Bharat ki sabse badi film industry, Bollywood, ka ghar hai
Gateway of India, Marine Drive, aur Siddhivinayak Mandir jaise pramukh sthal yahan hain
Local trains aur BEST buses shahar ke pramukh sadakon ka pravesh dvar hain
Customer service empathy is the ability to understand and share the feelings of customers to provide personalized and compassionate support.
Customer service empathy involves actively listening to customers to understand their emotions and perspective.
It requires putting oneself in the customer's shoes to provide personalized and compassionate support.
Empathy helps in building trust and rapport with customers, leading t...
Amcat test ..In this test versant test is there, logical reasoning
I understand your concern and will work with you to find a satisfactory solution for your refund issue.
Listen actively to the customer's issue and show empathy
Apologize for any inconvenience caused
Offer a solution that aligns with company policies and customer satisfaction
Ensure the customer feels valued and appreciated throughout the process
based on 6 interviews
2 Interview rounds
based on 26 reviews
Rating in categories
E Support Officer
1.3k
salaries
| ₹1.5 L/yr - ₹4.5 L/yr |
Senior E Support Officer
614
salaries
| ₹1.9 L/yr - ₹5 L/yr |
Senior Consultant
314
salaries
| ₹3 L/yr - ₹5.5 L/yr |
Quality Analyst
261
salaries
| ₹2 L/yr - ₹5.1 L/yr |
Customer Support Executive
240
salaries
| ₹1.5 L/yr - ₹4.5 L/yr |
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