Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by IntouchCX Team. If you also belong to the team, you can get access from here

IntouchCX Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

IntouchCX Customer Service Associate Interview Questions, Process, and Tips

Updated 14 Jan 2025

Top IntouchCX Customer Service Associate Interview Questions and Answers

IntouchCX Customer Service Associate Interview Experiences

7 interviews found

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
6-8 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jan 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Write a topic with your own What is your memorable day
  • Q2. Can you describe your previous experience?
Round 2 - One-on-one 

(3 Questions)

  • Q1. General Introduction
  • Q2. Describe the room
  • Q3. What you know about customer support

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be honest with your profile.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Sep 2023.

Round 1 - Aptitude Test 

Test taken in website

Round 2 - One-on-one 

(2 Questions)

  • Q1. What is customer service, conversation with customer, tell about Hyderabad
  • Ans. 

    Customer service is providing assistance and support to customers, engaging in conversations to address their needs and concerns. Hyderabad is a city in India known for its rich history and culture.

    • Customer service involves actively listening to customers, empathizing with their issues, and finding solutions to meet their needs.

    • Engaging in conversations with customers helps build rapport and trust, leading to better cu...

  • Answered by AI
  • Q2. Conversation with customer
Round 3 - One-on-one 

(3 Questions)

  • Q1. Tell about yourself
  • Q2. Speak about Hyderabad
  • Ans. 

    Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.

    • Famous for its iconic Charminar monument

    • Home to the historic Golconda Fort

    • Known for its biryani and haleem dishes

    • Hub for IT companies and tech industry

    • Has a mix of traditional and modern architecture

  • Answered by AI
  • Q3. Conversation with customer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Related to grammer and aptitude

Round 2 - HR 

(1 Question)

  • Q1. Salary and shifts

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are ok with night shifts then chose this company otherwise please away from this company

IntouchCX interview questions for designations

 Customer Service Executive

 (13)

 Customer Service Representative

 (4)

 Customer Service Representative 1

 (2)

 Non Voice Customer Service Executive

 (1)

 Customer Support

 (2)

 Customer Agent

 (1)

 Associate

 (1)

 Customer Support Executive

 (8)

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Email 

(2 Questions)

  • Q1. Basic questions,what is good customer support.
  • Q2. Draft a mail as per given scenario.
  • Ans. 

    Draft a mail to inform a customer about their delayed order.

    • Apologize for the delay and explain the reason

    • Provide an estimated delivery date

    • Offer compensation or discount for the inconvenience caused

    • Assure them of the quality of the product and their satisfaction

    • Provide contact information for any further queries

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why did you chose 24/7 intouch?
  • Q2. What are your short term and long term goals?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't say you are studying and anything negative about previous company.

I applied via Naukri.com and was interviewed in Mar 2022. There were 4 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Technical 

(1 Question)

  • Q1. Typing speed test was done online.
Round 3 - One-on-one 

(1 Question)

  • Q1. Ops round was the third round
Round 4 - HR 

(2 Questions)

  • Q1. Share details of your previous job.
  • Q2. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - If your SSLC then this is not for you. They may tell your eligible even if your SSLC then deny saying I thought your puc.
Interview was good. But HR response was really bad. If possible 24/7 Intouch contact me. So that i can share the feedback of HR.

Customer Service Associate Jobs at IntouchCX

View all

I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

Its regarding grammar and chats

Interview Preparation Tips

Interview preparation tips for other job seekers - Believe in your self you can crack it

Interview questions from similar companies

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. They will likely ask for your self-introduction and your professional experience.
  • Q2. What does the assessment round entail, specifically regarding the three sections that evaluate grammar and email writing, including writing emails to both a supervisor and a customer based on provided scen...

Interview Preparation Tips

Interview preparation tips for other job seekers - You may want to consider trying this company.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in May 2024. There were 4 interview rounds.

Round 1 - Assignment 

This was Chat round, In this round we have to communicate with customer and resolve their queries through chat

Round 2 - HR 

(1 Question)

  • Q1. About Self Introduction and Basic Questions about education
Round 3 - Group Discussion 

Given a topic (15min time)to complete

Round 4 - One-on-one 

(3 Questions)

  • Q1. Asked about myself and family background
  • Q2. About Education and why do you choose
  • Q3. Asked about night shift ,Is it ok or not

Interview Preparation Tips

Interview preparation tips for other job seekers - It was really Easy to crack, just focus on communication skills and be confident.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Apna Jobs and was interviewed in Jun 2024. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Ans. 

    I am a dedicated and friendly customer service associate with 3 years of experience in resolving customer issues and providing excellent service.

    • Explain your background and experience in customer service

    • Highlight any relevant skills such as communication, problem-solving, and empathy

    • Mention any specific achievements or awards in customer service

    • Share your enthusiasm for helping customers and providing top-notch service

  • Answered by AI
  • Q2. Are you ready to work in shifts?
  • Ans. 

    Yes, I am ready to work in shifts as I understand the importance of flexibility in customer service roles.

    • I am flexible with my schedule and can adapt to different shift timings.

    • I understand the importance of providing customer service round the clock.

    • I have previous experience working in shifts and have no issues with it.

    • I am willing to work weekends and holidays if required.

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about ur city in hindi.
  • Ans. 

    Mumbai ek vibrant aur jeevan se bhara shahar hai, jahan har kona apne alag rang aur mahaul ke saath bhara hua hai.

    • Mumbai Maharashtra ke rajya ka pramukh shahar hai

    • Yeh Bharat ki sabse badi film industry, Bollywood, ka ghar hai

    • Gateway of India, Marine Drive, aur Siddhivinayak Mandir jaise pramukh sthal yahan hain

    • Local trains aur BEST buses shahar ke pramukh sadakon ka pravesh dvar hain

  • Answered by AI
  • Q2. What is customer service, empathy?
  • Ans. 

    Customer service empathy is the ability to understand and share the feelings of customers to provide personalized and compassionate support.

    • Customer service empathy involves actively listening to customers to understand their emotions and perspective.

    • It requires putting oneself in the customer's shoes to provide personalized and compassionate support.

    • Empathy helps in building trust and rapport with customers, leading t...

  • Answered by AI
Round 3 - Assignment 

Amcat test ..In this test versant test is there, logical reasoning

Round 4 - Versant round and mock call 

(1 Question)

  • Q1. Pitch to customer who comes to you for refund issue.
  • Ans. 

    I understand your concern and will work with you to find a satisfactory solution for your refund issue.

    • Listen actively to the customer's issue and show empathy

    • Apologize for any inconvenience caused

    • Offer a solution that aligns with company policies and customer satisfaction

    • Ensure the customer feels valued and appreciated throughout the process

  • Answered by AI

IntouchCX Interview FAQs

How many rounds are there in IntouchCX Customer Service Associate interview?
IntouchCX interview process usually has 2-3 rounds. The most common rounds in the IntouchCX interview process are One-on-one Round, Aptitude Test and HR.
How to prepare for IntouchCX Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Customer Service, Non Voice Process, Customer Support, International Non Voice and customer support.
What are the top questions asked in IntouchCX Customer Service Associate interview?

Some of the top questions asked at the IntouchCX Customer Service Associate interview -

  1. What is customer service, conversation with customer, tell about Hydera...read more
  2. Draft a mail as per given scenar...read more
  3. what you know about customer supp...read more

Tell us how to improve this page.

IntouchCX Customer Service Associate Interview Process

based on 6 interviews

2 Interview rounds

  • Aptitude Test Round
  • One-on-one Round
View more
IntouchCX Customer Service Associate Salary
based on 101 salaries
₹1.8 L/yr - ₹4.3 L/yr
At par with the average Customer Service Associate Salary in India
View more details

IntouchCX Customer Service Associate Reviews and Ratings

based on 26 reviews

2.7/5

Rating in categories

2.6

Skill development

2.5

Work-life balance

2.7

Salary

2.3

Job security

2.6

Company culture

2.4

Promotions

2.5

Work satisfaction

Explore 26 Reviews and Ratings
E Support Officer
1.3k salaries
unlock blur

₹1.5 L/yr - ₹4.5 L/yr

Senior E Support Officer
614 salaries
unlock blur

₹1.9 L/yr - ₹5 L/yr

Senior Consultant
314 salaries
unlock blur

₹3 L/yr - ₹5.5 L/yr

Quality Analyst
261 salaries
unlock blur

₹2 L/yr - ₹5.1 L/yr

Customer Support Executive
240 salaries
unlock blur

₹1.5 L/yr - ₹4.5 L/yr

Explore more salaries
Compare IntouchCX with

Concentrix Corporation

3.8
Compare

Teleperformance

3.9
Compare

Foundever

3.6
Compare

Wipro

3.7
Compare
Did you find this page helpful?
Yes No
write
Share an Interview