Conduent Customer Service Associate Interview Questions and Answers

Q1. Introduce yourself
Ans. 
I am a dedicated and friendly customer service associate with 3 years of experience in resolving customer issues and providing excellent service.
• Explain your background and experience in customer service

• Highlight any relevant skills such as communication, problem-solving, and empathy

• Mention any specific achievements or awards in customer service

• Share your enthusiasm for helping customers and providing top-notch service
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Q2. Are you ready to work in shifts?
Ans. 
Yes, I am ready to work in shifts as I understand the importance of flexibility in customer service roles.
• I am flexible with my schedule and can adapt to different shift timings.

• I understand the importance of providing customer service round the clock.

• I have previous experience working in shifts and have no issues with it.

• I am willing to work weekends and holidays if required.
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Q1. Tell me about ur city in hindi.
Ans. 
Mumbai ek vibrant aur jeevan se bhara shahar hai, jahan har kona apne alag rang aur mahaul ke saath bhara hua hai.
• Mumbai Maharashtra ke rajya ka pramukh shahar hai

• Yeh Bharat ki sabse badi film industry, Bollywood, ka ghar hai

• Gateway of India, Marine Drive, aur Siddhivinayak Mandir jaise pramukh sthal yahan hain

• Local trains aur BEST buses shahar ke pramukh sadakon ka pravesh dvar hain
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Q2. What is customer service, empathy?
Ans. 
Customer service empathy is the ability to understand and share the feelings of customers to provide personalized and compassionate support.
• Customer service empathy involves actively listening to customers to understand their emotions and perspective.

• It requires putting oneself in the customer's shoes to provide personalized and compassionate support.

• Empathy helps in building trust and rapport with customers, leading t...read more
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Amcat test ..In this test versant test is there, logical reasoning

Q1. Pitch to customer who comes to you for refund issue.
Ans. 
I understand your concern and will work with you to find a satisfactory solution for your refund issue.
• Listen actively to the customer's issue and show empathy

• Apologize for any inconvenience caused

• Offer a solution that aligns with company policies and customer satisfaction

• Ensure the customer feels valued and appreciated throughout the process
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Q1. Tell about urself
Ans. 
I am a dedicated and friendly customer service associate with a passion for helping others and resolving issues efficiently.
• I have over 3 years of experience in customer service roles

• I excel in communication and problem-solving skills

• I am proficient in using CRM software and handling customer inquiries

• I always strive to provide excellent service and ensure customer satisfaction
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Q2. Which sport u like
Ans. 
I enjoy playing basketball because it is a fast-paced and competitive sport that requires teamwork and skill.
• I enjoy the physicality and athleticism involved in basketball.

• I like the strategic aspect of the game, such as setting up plays and defending against opponents.

• Playing basketball helps me stay active and improve my coordination and agility.
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Q1. Name and urself
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Q2. Place and urself
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Q1. Question related to previous work experience
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Q2. Related to hobbies
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Q1. Write a topic with your own What is your memorable day
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Q2. Can you describe your previous experience?
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Q1. General Introduction
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Q2. Describe the room
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Q3. What you know about customer support
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It was ok, easy not hard

Q1. It was ok, introduction, hobby, why should we hire you
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30 questions aptitude test
Some simple English grammar question
Some of maths
And about ms exel

Q1. Give me your introduction ?
Ans. 
I am a Customer Service Associate with excellent communication skills and a strong focus on customer satisfaction.
• Experienced in handling customer inquiries and resolving issues

• Proficient in using customer service software and tools

• Ability to remain calm and composed in stressful situations

• Strong problem-solving skills

• Excellent verbal and written communication skills

• Empathetic and patient when dealing with customers

• Abl...read more
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Q2. Tell me about your family ?
Ans. 
I come from a close-knit family that values love, support, and togetherness.
• My parents have been married for over 30 years and have always been a source of inspiration for me.

• I have two siblings, an older brother and a younger sister, who I am very close to.

• We often have family gatherings and celebrate special occasions together.

• My family has taught me the importance of communication, empathy, and understanding in main
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Q3. Why you left last organization?
Ans. 
I left my last organization to pursue new opportunities and further develop my skills in customer service.
• Seeking new challenges and growth

• Opportunity for career advancement

• Desire to expand customer service skills

• Company restructuring or downsizing

• Relocation or commute issues
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Q4. Why want to join our organization ?
Ans. 
I want to join your organization because of its excellent reputation and commitment to customer satisfaction.
• Your organization has a strong track record of providing exceptional customer service.

• I have heard positive feedback from current and former employees about the supportive work environment.

• Your company values align with my own, particularly in terms of prioritizing customer satisfaction.

• I am impressed by the opp...read more
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They gave us marketing topic and we will give you 1 minutes then you talk properly in Britain accent

Q1. Tell me about your last day at your last company.
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Q2. Tell me about your most memorable day
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It was a voice versant about basic grammar and your pronounciation.

Q1. They will ask about you and your background and also test your IQ
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