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Conduent Customer Service Associate Interview Questions and Answers

Updated 18 Feb 2025

Conduent Customer Service Associate Interview Experiences

2 interviews found

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. They will likely ask for your self-introduction and your professional experience.
  • Q2. What does the assessment round entail, specifically regarding the three sections that evaluate grammar and email writing, including writing emails to both a supervisor and a customer based on provided scen...

Interview Preparation Tips

Interview preparation tips for other job seekers - You may want to consider trying this company.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself

Customer Service Associate Interview Questions Asked at Other Companies

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed before Mar 2017. There were 5 interview rounds.

Interview Preparation Tips

General Tips: A good company to work for. You will get lots of good things to learn professionally and a huge scope for career development.
Skills: Communication, Body Language, Problem Solving, Analytical Skills, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week

I was interviewed in Apr 2020.

Interview Questionnaire 

2 Questions

  • Q1. Same questions like how do you see yourself down the line 5 years.
  • Q2. Hobbies, Giving topic and need to speak for next 2 minutes.

Interview Preparation Tips

Interview preparation tips for other job seekers - The companies are hiring employees not machines correct. So the person taking interview should have conversation. I agree relating to process it is required but on the other hand some random conversation should also be initiated. And in this random conversation the interviewer should judge the candidate thought process and his ability to judge and go beyond the limits. And also please this is my personal request allow the candidates to ask questions on salary and other benefits because later it happens the candidate is not provided clear details and gets trapped. This create negative impact on the Companies image.

I applied via Naukri.com and was interviewed before Aug 2020. There were 7 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. If I tell that, it won’t be thrill, u will not prepare so directly attend and know abt the questions

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best

I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. I was asked below questions : please introduce yourself,introduce to you favourite place,your words on indias educational system,if cx is very irritated what will you do,if cx is asking anything and you d...

Interview Preparation Tips

Interview preparation tips for other job seekers - It was awesome

I applied via Naukri.com and was interviewed in Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Java, spring cloud, Microservice technical questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidant and explain your technical knowledge in terms of practical solutions.

Interview Questionnaire 

2 Questions

  • Q1. About previous experience.And role of current job
  • Q2. Telephonic HR interview about salary

Interview Preparation Tips

Round: Resume Shortlist
Experience: Relevant Experience

I applied via Referral and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yourself?

Interview Preparation Tips

Interview preparation tips for other job seekers - So, this is specially for the freshers, who prepares for an interview, however its not much needed to prepare. You just have to keep 5 points in your mind, whenever you are appearing for an interview.
1. Always be presentable and appear in formals for the interviews. As how pleasing and well-dressed you are also matters in a cooperative world.
2. Be confident while interrogation and give your answers confidently. It doesn't matters if you are wrong, but be confident and always keep an positive eye contact with the interviewer while answering.
3. Always try to understand the questions first and then answer smartly. Try to find out the intentions of the interviewer that what answers they're expecting or what could be the reason behind that question.
4. Always keep a smile on your face whenever you're going for the interviews. It'll feel you and the person as well with lots of positivity.
5. Last but not the least, whenever the question about yourself or about your intro is asked, you need to speak out about your own, don't include anything about your family or anything other, until and unless asked. In about yourself, you can include, your strengths, hobbies, academic qualifications, any certifications or whatever you want to share. Never get too personal or speak about the personal things, it shows your weaknesses and that you don't have to reveal.

Just follow these tips, if you find it useful and as an HR advising it thoroughly works and you'll crack the interview easily with an excellent impression over the interviewers.

I applied via Recruitment Consultant and was interviewed before Sep 2019. There were 3 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. Tell me about yourself, Why do you want to join our company ?
  • Q2. I expressed all about myself. I told what am I best at..like I am good at communication skills.. I love to converse with different people from my childhood.. so this voice job profile suits me the best..
  • Q3. Why do you think we should select you ONLY for this post ???
  • Q4. What are your hobbies ???
  • Q5. How quick you can join our company?
  • Q6. How much Salary do you expect ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Please study about the company's background before you go for the interview, please wear formal clothes, iron them, carry your educational documents in a neat folder and file them properly, drink water before appearing for the interview, keep eye to eye contact, be comfortable while answering the questions asked, keep yourself calm throughout the whole interview process ..
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Conduent Interview FAQs

How many rounds are there in Conduent Customer Service Associate interview?
Conduent interview process usually has 1 rounds. The most common rounds in the Conduent interview process are HR.
How to prepare for Conduent Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Conduent. The most common topics and skills that interviewers at Conduent expect are Customer Service, voice process, Communication Skills, US Process and Bpo Voice.

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Conduent Customer Service Associate Interview Process

based on 2 interviews

Interview experience

3.5
  
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Conduent Customer Service Associate Salary
based on 11 salaries
₹1.4 L/yr - ₹3.8 L/yr
5% less than the average Customer Service Associate Salary in India
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Conduent Customer Service Associate Reviews and Ratings

based on 4 reviews

2.8/5

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2.5

Skill development

2.4

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2.2

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2.2

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2.5

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2.5

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2.2

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