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Premium Employer

Conduent

Compare

3.5

based on 2.7k Reviews

Filter reviews by

Conduent Customer Service Associate Reviews

Updated 19 Nov, 2024

Overall Rating

2.8/5

based on 4 reviews

Rating distribution

1 (25.0%)

0 (0%)

1 (25.0%)

Category Ratings

2.5

Company culture

2.5

Skill development

2.5

Promotions

2.4

Work-life balance

2.2

Job security

2.2

Salary

2.2

Work satisfaction

What employees say about Conduent?

Insights from employee reviews on AmbitionBox

Workplace insights

Other

100% employees reported

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4 reviews found

Sort by: Popular

Customer Service Associate in Visakhapatnam

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 23 Jul 2024

Likes

work culture m m m m m m

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

management , , , , , , ,

Customer Service Associate in Visakhapatnam

Full Time

Sales Support & Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

2.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 16 May 2024

Likes

Work environment is good but managemt not good in vizag

Dislikes

Management is too worst

Salary - Poor
Job security - Poor
Work satisfaction - Poor
Work-life balance - Poor

Customer Service Associate (working remotely)

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 19 Nov 2024

Likes

Remote work

Dislikes

They do NOT work with you if you go to school.... In fact they actively changed a policy in the middle of the term telling every single student they now were required to work full time even if they had prior approval on their school schedule They also refuse to send an employee handbook for us to read but try to hold us accountable to everything in the handbook without actually giving us any time to read it They regularly force people to sign things that they haven't read They regularly ask people to perform work related tasks off the clock, when consulting department of wages and labor, confirmed this is illegal for non exempt employees They don't provide any advisor support Their IT team takes 45+ minutes to get in touch with and get refuse to pay you for the time you are waiting to speak to them They do not let you pick up hours or check your schedule at any time that you aren't actively scheduled... Even if you are absent on the day that schedules are released... So yes, they intentionally cause no call no shows and treat the employee as if it's their issue They have been promising us access to our schedules off the clock for a year and that feature is still broken and management (lewis Strickland and Athena) have basically said it's not their problem They l raised the expectation for every single metric and tried to implement a policy to issue corrective actions of an employee doesn't meet it without offering any additional support They have ridiculous standards for advisors that senior OMs cannot even live up to. They are very corrective action oriented in that they take the most lazy way out of everything by threatening corrective action for everything.... Please just save yourself the mental stress of working for them and go somewhere that treats you like a human and adult, this place treats advisors like children that can't manage themselves without every aspect of their day being micromanaged They use a "flex" title for supervisors so they can sit them back down at will which DOES result in them also removing any additional income you were earning.. They will also try to convince regular advisors who gave previously been sups to "watch" teams while other flex sups are out .. But the do not pay the flex sup rate They have been cutting our hours ever single paycheck between 2-16hrs each paycheck since May of this year...Read More

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Associate (working remotely)

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 14 Sep 2023

Likes

Easy and flexible.

Skill development - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Laking in support from managers and no pay increase.

Promotions - Poor

Top trending discussions

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Interview Tips & Stories

2w (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..

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Conduent Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 4 Conduent reviews submitted by Conduent employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Conduent is the right company for you. 100% of employees reported the wo...Read more