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Engaged Employer
IntouchCX
2.9
based on 2k Reviews
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Company Overview
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Filter reviews byIntouchCX Reviews
Updated 16 Apr, 2025
Overall Rating
2.9/5
based on 2k reviews
19% below industry's average
know moreRating Distribution
5
552 (27.8%)
4
350 (17.6%)
3
320 (16.1%)
2
179 (9%)
1
588 (29.6%)
Category Ratings
2.8
Skill Development
2.7
Company Culture
2.7
Salary
2.7
Work-Life Balance
2.7
2.6
Job Security
2.4
Promotions
What employees say about IntouchCX?
Insights from employee reviews on AmbitionBox
Workplace insights
Work from office
52% employees reported
Rotational Shift
65% employees reported
Flexible timing
48% employees reported
No travel
68% employees reported
View more detailed insights
Gender based rating
3.0
Rated by Women
620 reviews
2.8
Rated by Men
1.3k reviews
IntouchCX is rated
2.9 out of 5 stars on
AmbitionBox, based on 2k company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
t... Read more
Detailed IntouchCX Employee Reviews
Likes: Management (not operations) is very personal towards support management. They try to do good.
Dislikes: Company runs as if management lacks experience and have been in one company for anlong time. Still working very old school try to take the max and give little.
Attrition is very high but they dont do anything. They keep asking us to retain but also make employees work like slave. They terminate everyone who is mot doing good job rand... Read More
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Anunta Technology Management Services
Work isn't work when you love it - join us!
Likes:
Likes
Dislikes: Instead of capabilities and knowledge of the employees, the promotions take place by favoritism and pre-decided promotions. Here the decision makers from the higher hierarchy take a step without any transparency given to the other deserving candidates for the position in the team. Now the promoted Supervisor, that does not even have... Read More
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
View all detailed IntouchCX employee reviews
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Explore Reviews by Department
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2k reviews found
Sort By: Popular
Likes: There is nothing to like in the company ... Food is horrible ... Ppl are bullies ... Management thinks they own us once we get employed there Dislikes: The work life balance was off ... Micromanagement ... Managers think they r the boss ... Papers are not given at the end of employment but terminated on false stories
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Likes: Salary is good for experience Dislikes: Company takes news employees as soon as process gets ramp down they remove the employee stating they have behaviour issues and other issues ... You want job security dnt attend interviews
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Likes: Dislikes: I would not recommend working at this company if you’re looking for stability. There is absolutely no job security—they will terminate you anytime without a valid reason, no matter how well you perform. Once they’re done with the work, you’re disposable.
The shift timings are horrible, making it difficult to maintain a work-life bala... Read More
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Top IntouchCX Interview Questions
Get interview-ready with top interview questions
Likes: Currently Wfh Dislikes: Shift timings are bad not enough night shift allowance or any other incentives. Favouritism. If the process is easy they make ways to make it difficult even though its not required. Co workers are snakes.
Always on verge to terminate employees no job security.
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Latest IntouchCX Employee Reviews
View AllLikes: Nothing stands out unless you know how to mind your own business and get along. Dislikes: Everything is trash, right from the thr workspace ethics and environment to the management that looks at you as just as a robot.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Read IntouchCX Reviews based on designations
Likes: They can fire you anytime, if by any chance you leave the company because of health issues or personal issues without serving the notice period, they will never issue relieving letter or experience letter and they will also keep the deposit. The only good thing about company is you will get your salary on time. Dislikes: There is no job security.
Work Details
Work policy: 2 days/week from office
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Likes: Despite the challenges, I’ve made a few lovely friends at IntouchCX who brighten my work experience. Dislikes: At IntouchCX, I’ve noticed some problems that affect our work experience. The canteen in tower 2 is not clean, which makes me worry about food safety. Also, there are issues with office politics and favoritism, making it hard to get along as a team. On top of that, the company cab comes two hours earlier than needed, which can be inc... Read More 
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
You are reading trusted reviews. Keep reading to find out more about IntouchCX.
Likes: It was a good experience with people and some good activities and I enjoyed there a lot.
Dislikes: the leaves approvals was very bad and they are just blackmailing employees about leaves they won't approve leaves and the salary was very low as a fresher I don't know about experienced one. There was no responsibility on the behaviour of higher authorities and there is no much coordination.
Likes: Good support from the Managers (Training Department).
Transport/Travel Allowance
Good colleagues.
Dislikes: Limited opportunities for vertical growth.
Yearly increment are average.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Likes: There is no personal life once you join this organization.
They will kill you from inside, no breaks no good leadership no benefits. I was grinded 4 years saved just because of covid and WFH these guys will effect your family too. DO NOT JOIN THIS COMPANY OR YOU WILL DIE... Dislikes: Go through my above liked things in KNOAH
DO NOT JOIN THIS COMPANY THEY WILL KILL YOU FROM INSIDE
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Likes: Not even a single positpoint. My Only suggestion to all who planning to join Knoah Solutions is PLEASE DONT WASTE YOUR VALUABLE TIME. Choose wisely, it's your career. Mainly girls please don't join here, you won't even get respect for being a women. You might get explanation from the HR for these negative reviews but trust me I face... Read More Dislikes: Every male employees including Management are at back of female employees. Even if not intrested they offer bribes if refused then will fire form the office
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Likes: To be honest nothing Dislikes: Senior director Bhavani Vora is too much favourable towards and does not give importance to boys and she doesn’t care if the employee is leaving the organisation as you all can see from past 4 months how many QA’s left from QA COE process and in future many are ready to leave just because of the Bhavani vora and coming to AM Lohit pu... Read More
Likes: Company is offering good salary with cab.
Dislikes: There is zero job security. They will remove you whever they want by telling that business requirements. First they will hire on their requirement season much more candidates more than requirement after the month is finished they will remove you without any notice period.
Likes: this is the number 1 third class Behaviour people, they know to call for interview and wait for whole day and the stupid operations manager such an uneducated people they are, they only do not know how to be professional and they are conducting interview.. such a shameless company with shameless people.. i tell people never step into... Read More Dislikes: Totally waste company with uneducated and unprofessional people...
Work Details
Work related travel: This is a desk job.
Likes: Good
Dislikes: No Freedom like any Culutural activities will not be there, No Time gap rest jn between work Except 30 mins break
No Rest for employee
9 hrs Continues Work Expect 1st break 40 mins 2nd break 20 mins
No more any Fun friday or Another Activities
No Festival Celebrations
No Bonus & nothing else
Likes: Here HR department is cool, you can work with fake experience, give them some money. I made several complaints but of no use. Dislikes: Never seen HR department so lazy, they don't take any actions against illegal activities. Maybe they are incompetent for the job.
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Likes: Top management here are poison. they don't value talent they have their own perception and they keep on believing that.
Dislikes: Top Management here are poison. They don't value talent they have their own perception and they keep on believeing that.
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Likes: Nothing much about intouch except cab facility Dislikes: Strict break timings
No consecutive weekoffs
Main aim to reach sales targets
They don't inform in training and interview but their motto is sales
Work pressure
No life balance ghost shifts
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Likes: Salary on time ( even I laughed while writing this but I think it's serious) Dislikes: If you think this situation cannot get even worse, the company will take it as a challenge!
Split weekoffs - 6th day
incentives are chump change
Need to change company name as PIP 247
they can remove you with in 2-4 weeks or less If needed when January starts
Use and throw.
No human values
Work Details
Work policy: With reason you can get Work from home.
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Likes: Nothing here no proper working culture Dislikes: Work culture
No time management
No wellness
No friendly connections
No breaks
No proper communication tools
Poor infrastructure
Poor management tools and quality tools
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Top trending discussions
View All
Trapped in a Marriage I Don’t Want..Help
I’m 32M, working at HCLTech 60K in hand, with personal and home loans. My parents are forcing me into marriage due to societal pressure.
The girl isn’t working, unsure if she will, and her family demands a lavish wedding we can’t afford....we’re even taking loans for it. I begged to postpone, but no one listens.
I asked her to cancel she refuses. She ignores my calls but sweet talks my family, even lying that we’re getting along. We’re complete opposites in lifestyle, values, and personality.
I’ve tried everything even acting like a red flag but she won’t back out. Am I stuck? What should I do?
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People also ask about IntouchCX
Is IntouchCX a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.9 out of 5 from over 2k employee reviews, it's clear that most employees have a below average experience working at IntouchCX.
Skill development holds the highest rating at 2.8, while career growth is rated the lowest amongst all factors at 2.4.
Read reviews about
skill development
and
career growth
on AmbitionBox.
How does IntouchCX’s employee rating compare to the industry average?
IntouchCX's employee rating of 2.9 out of 5 is below the industry average of 3.6 out of 5 for companies within the BPO sector. This rating suggests that IntouchCX faces some challenges in employee satisfaction compared to its industry peers. It indicates that while IntouchCX performs relatively well, there may be specific areas where improvements could be made to better align with or exceed the industry standard.
Does IntouchCX pay their employees well?
According to AmbitionBox reviews, IntouchCX employees rate their salary and benefits at 2.7 out of 5, based on 2k reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about IntouchCX salaries
here
and to read reviews specifically about salary and benefits at IntouchCX,
click here
.
How is the work culture at IntouchCX?
Work culture at IntouchCX is rated 2.7 out of 5 by 2k employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at IntouchCX,
click here
.
How is the job security at IntouchCX?
Based on 2k reviews on AmbitionBox, IntouchCX employees rate job security at 2.6 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at IntouchCX. To read reviews about job security at IntouchCX,
click here
.
Is work from home available at IntouchCX?
According to AmbitionBox, 13% of IntouchCX employees work from home permanently, 52% work from the office, and 35% follow a hybrid model, based on 354 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance,
click here.
How do I get a job at IntouchCX?
To get a job at IntouchCX, start by browsing the current open positions
here
and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top IntouchCX interview questions and practice your responses to prepare thoroughly.
Tell us how to improve this page.
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AmbitionBox has 2k IntouchCX reviews submitted by IntouchCX employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IntouchCX is the right company for you. 65% of employees reported the working days at Into...
Uflex
Our employees are our best ambassadors, and their feedback says it all.
IntouchCX Salaries in India
| E Support Officer 1.4k salaries |   Unlock₹1.5 L/yr - ₹4.5 L/yr |
| Senior E Support Officer 624 salaries | Unlock ₹1.9 L/yr - ₹5 L/yr |
| Senior Consultant 348 salaries | Unlock ₹3 L/yr - ₹5.6 L/yr |
| Quality Analyst 258 salaries | Unlock ₹1.4 L/yr - ₹5.1 L/yr |
| Customer Support Executive 238 salaries | Unlock ₹1.5 L/yr - ₹4.5 L/yr |
Employee Benefits at IntouchCX
Office cab/shuttle
121 total responses
Free meal
8 total responses
Retirement benefits
2 total responses
International/On-site exposure
2 total responses
+11
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