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I applied via Referral and was interviewed before Jul 2023. There were 4 interview rounds.
I have experience working with Genesys WFM and Aspect WFM tools.
Genesys WFM
Aspect WFM
Workload refers to the amount of work that needs to be completed within a specific time frame.
Workload can include tasks, projects, assignments, or responsibilities that an individual or team is expected to complete.
It is important to manage workload effectively to prevent burnout and ensure tasks are completed efficiently.
Factors that can impact workload include deadlines, complexity of tasks, available resources, and...
The scheduling process in Verint involves creating schedules for employees based on their availability and business needs.
Verint's scheduling process includes inputting employee availability, shift preferences, and business requirements into the scheduling system.
The system then generates optimized schedules that meet both employee preferences and business needs.
Managers can make manual adjustments to the schedules as ...
Short term forecasting involves predicting future trends or events in the near future, typically within a time frame of days to weeks.
Short term forecasting is used to anticipate immediate changes in demand, sales, or other variables.
It relies on recent data and trends to make accurate predictions for the short term.
Common methods for short term forecasting include time series analysis, moving averages, and exponential...
Questions about basic WFM
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I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.
I applied via Naukri.com and was interviewed before Apr 2020. There were 5 interview rounds.
I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.
I applied via Campus Placement and was interviewed before Apr 2021. There were 4 interview rounds.
It contains Aptitude, reasoning and Essay Writing.
It contains pseudo code.
I applied via Campus Placement and was interviewed before Apr 2021. There were 4 interview rounds.
It contains Aptitude, reasoning and Essay Writing.
It contains pseudo code.
I applied via Recruitment Consultant and was interviewed before Aug 2020. There was 1 interview round.
I applied via Company Website and was interviewed before Jan 2021. There were 4 interview rounds.
Managing clients involves effective communication, understanding their needs, and building strong relationships.
Regular communication to understand their needs and expectations
Providing timely updates and progress reports
Building trust and rapport through active listening and empathy
Managing expectations and addressing any concerns or issues promptly
Ensuring client satisfaction through quality deliverables and excellen...
I applied via Referral and was interviewed before Jun 2020. There were 5 interview rounds.
I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.
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