Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by IntouchCX Team. If you also belong to the team, you can get access from here

IntouchCX Verified Tick

Compare button icon Compare button icon Compare

Filter interviews by

IntouchCX Senior Analyst Interview Questions, Process, and Tips

Updated 12 Jul 2024

IntouchCX Senior Analyst Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jul 2023. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. How many years of WFM experience you carry ?
Round 2 - One-on-one 

(5 Questions)

  • Q1. Explain your roles and responsibilities in current role?
  • Q2. What are WFM tools you worked on
  • Ans. 

    I have experience working with Genesys WFM and Aspect WFM tools.

    • Genesys WFM

    • Aspect WFM

  • Answered by AI
  • Q3. What is workload
  • Ans. 

    Workload refers to the amount of work that needs to be completed within a specific time frame.

    • Workload can include tasks, projects, assignments, or responsibilities that an individual or team is expected to complete.

    • It is important to manage workload effectively to prevent burnout and ensure tasks are completed efficiently.

    • Factors that can impact workload include deadlines, complexity of tasks, available resources, and...

  • Answered by AI
  • Q4. Explain the scheduling process in Verint
  • Ans. 

    The scheduling process in Verint involves creating schedules for employees based on their availability and business needs.

    • Verint's scheduling process includes inputting employee availability, shift preferences, and business requirements into the scheduling system.

    • The system then generates optimized schedules that meet both employee preferences and business needs.

    • Managers can make manual adjustments to the schedules as ...

  • Answered by AI
  • Q5. Why you are leaving current organization
Round 3 - One-on-one 

(2 Questions)

  • Q1. What do you do when ASA is going about threshold
  • Q2. Explain about short term forecasting
  • Ans. 

    Short term forecasting involves predicting future trends or events in the near future, typically within a time frame of days to weeks.

    • Short term forecasting is used to anticipate immediate changes in demand, sales, or other variables.

    • It relies on recent data and trends to make accurate predictions for the short term.

    • Common methods for short term forecasting include time series analysis, moving averages, and exponential...

  • Answered by AI
Round 4 - Aptitude Test 

Questions about basic WFM

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Q2. Why do you want this job
Round 2 - Aptitude Test 

In the aptitude test you have to go through a series of test mainly consisting of English test and most importantly a typing test. In the first section there will be basic English questions. Then in the second section there will be a Communication round where in there will be different questions that will state either to record your response on the question or to just simply repeat the sentence. In the third and last section there will be a typing test where in a certain paragraph will be provided and you have to type that paragraph in the certain amount of time that is provided without any grammatical mistakes and also keeping up the pace.

Round 3 - One-on-one 

(3 Questions)

  • Q1. Introduce yourself
  • Q2. What do you know about our company
  • Q3. If there is an important client meeting and at the same time you are called upon by your team for a team activity, what will you do?

Interview Preparation Tips

Interview preparation tips for other job seekers - To all the job seekers at this crucial time do not hesitate for low paying jobs or pressure working as these things will be normal for freshers due to the reason of the job market. If you are receiving a job opportunity do, consider it as the most crucial thing as there is no insurance for future.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is account payable
  • Ans. 

    Accounts payable is the amount of money a company owes to its suppliers or vendors for goods or services purchased on credit.

    • Accounts payable is a liability on the balance sheet

    • It represents the amount of money owed by a company to its suppliers or vendors

    • It is typically recorded when goods or services are received but payment has not yet been made

    • Accounts payable is an important part of a company's working capital man

  • Answered by AI
  • Q2. Are you worked in invoice process
  • Ans. 

    Yes, I have experience working in the invoice process.

    • I have experience handling invoices, processing payments, and resolving discrepancies.

    • I am familiar with using accounting software to track and manage invoices.

    • I have worked closely with vendors and internal teams to ensure timely and accurate invoicing.

    • I have experience in reconciling invoices and resolving any billing issues.

  • Answered by AI
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. You are a fresher ?
  • Ans. 

    Yes, I am a fresher with a strong academic background and a willingness to learn and grow in this role.

    • I may be new to the industry, but I have a solid foundation in the relevant skills and knowledge.

    • I am eager to bring fresh perspectives and ideas to the team.

    • I am excited about the opportunity to learn and develop my skills in this role.

  • Answered by AI
  • Q2. What is you last in-hand salary
  • Ans. 

    My last in-hand salary was $80,000 per year.

    • My last in-hand salary was $80,000 per year

    • I received a bonus of $5,000 annually

    • I also had stock options worth $10,000 per year

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Never join telus
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me About yourself
  • Ans. 

    Experienced senior analyst with a strong background in data analysis and strategic planning.

    • Over 8 years of experience in analyzing complex data sets

    • Proficient in using statistical software such as SPSS and SAS

    • Skilled in developing actionable insights and recommendations

    • Led cross-functional teams to drive successful projects

    • Strong communication and presentation skills

  • Answered by AI
  • Q2. Resume overlook is must
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected
Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Work experience
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self introduction & salary discussion
Round 2 - One-on-one 

(1 Question)

  • Q1. Question related to previous work experience and assessment questions
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is scheduling?
  • Ans. 

    Scheduling is the process of organizing and planning events, appointments, tasks, or resources in a timely manner.

    • Scheduling involves setting specific dates and times for activities or events.

    • It helps in managing time effectively by prioritizing tasks and allocating resources efficiently.

    • Examples include creating a daily agenda, setting deadlines for projects, and coordinating meetings with team members.

  • Answered by AI
  • Q2. What is Forecasting?
  • Ans. 

    Forecasting is the process of making predictions or estimates about future trends based on past and present data.

    • Forecasting involves analyzing historical data to identify patterns and trends

    • It helps in predicting future outcomes or events

    • Common methods of forecasting include time series analysis, regression analysis, and simulation

    • Examples of forecasting include predicting sales for the next quarter, estimating demand

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Scheduling Questions

Skills evaluated in this interview

Senior Analyst Interview Questions & Answers

TaskUs user image Ajit Kumar Pandey

posted on 25 May 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General awareness English and domain test

Round 3 - HR 

(1 Question)

  • Q1. HR Screening Salary expectations Relocation
Round 4 - Technical 

(4 Questions)

  • Q1. AML KYC related questions, How can you survive in Delhi NCR
  • Q2. What is PEP Screening
  • Ans. 

    PEP screening is the process of identifying politically exposed persons to prevent financial crimes.

    • PEP stands for Politically Exposed Person

    • PEP screening is a risk management process used by financial institutions to identify high-risk customers

    • It involves screening individuals against a list of known PEPs and their associates

    • PEPs are individuals who hold prominent public positions or have close ties to such individua...

  • Answered by AI
  • Q3. What do you mean about SAR
  • Ans. 

    SAR stands for Synthetic Aperture Radar, a type of radar that uses microwave signals to create high-resolution images of the Earth's surface.

    • SAR is commonly used in remote sensing applications, such as mapping and monitoring of land use, vegetation, and water resources.

    • SAR can penetrate through clouds and vegetation, making it useful for imaging in areas where optical sensors may be limited.

    • SAR can also be used for mar...

  • Answered by AI
  • Q4. Suspicious activity define
  • Ans. 

    Suspicious activity refers to any behavior or action that is out of the ordinary and may indicate criminal or harmful intent.

    • Suspicious activity can include unusual behavior, such as someone loitering in an area for an extended period of time or taking photographs of sensitive locations.

    • It can also include suspicious objects, such as unattended bags or packages.

    • Suspicious activity may be reported to law enforcement or ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Upload his/her resume on taskus workday career page , someone is definitely connected with him
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - Aptitude Test 

They basically check person though process.

Round 2 - One-on-one 

(2 Questions)

  • Q1. What is copay, Co-insurances?
  • Q2. Why you want to join r1rcm?

IntouchCX Interview FAQs

How many rounds are there in IntouchCX Senior Analyst interview?
IntouchCX interview process usually has 4 rounds. The most common rounds in the IntouchCX interview process are One-on-one Round, HR and Aptitude Test.
How to prepare for IntouchCX Senior Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Analytical, Python, SAS, Analytical Research and Analytical skills.
What are the top questions asked in IntouchCX Senior Analyst interview?

Some of the top questions asked at the IntouchCX Senior Analyst interview -

  1. What are WFM tools you worked...read more
  2. Explain the scheduling process in Ver...read more
  3. Explain about short term forecast...read more

Tell us how to improve this page.

IntouchCX Senior Analyst Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
IntouchCX Senior Analyst Salary
based on 17 salaries
₹2.2 L/yr - ₹5.4 L/yr
55% less than the average Senior Analyst Salary in India
View more details

IntouchCX Senior Analyst Reviews and Ratings

based on 4 reviews

2.4/5

Rating in categories

2.9

Skill development

3.1

Work-life balance

3.1

Salary

4.4

Job security

2.3

Company culture

2.9

Promotions

2.7

Work satisfaction

Explore 4 Reviews and Ratings
E Support Officer
1.3k salaries
unlock blur

₹1.5 L/yr - ₹4.5 L/yr

Senior E Support Officer
608 salaries
unlock blur

₹1.9 L/yr - ₹5 L/yr

Senior Consultant
316 salaries
unlock blur

₹3 L/yr - ₹9.2 L/yr

Quality Analyst
265 salaries
unlock blur

₹1.5 L/yr - ₹5.1 L/yr

Customer Support Executive
237 salaries
unlock blur

₹1.5 L/yr - ₹4.8 L/yr

Explore more salaries
Compare IntouchCX with

Concentrix Corporation

3.8
Compare

Teleperformance

3.9
Compare

Foundever

3.6
Compare

Wipro

3.7
Compare
Did you find this page helpful?
Yes No
write
Share an Interview