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IntouchCX
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IntouchCX Senior Analyst Interview Questions, Process, and Tips
IntouchCX Senior Analyst Interview Experiences
1 interview found
Anonymous
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I applied via Referral and was interviewed before Jul 2023. There were 4 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Q2. How many years of WFM experience you carry ?
(5 Questions)
- Q1. Explain your roles and responsibilities in current role?
- Q2. What are WFM tools you worked on
- Ans.
I have experience working with Genesys WFM and Aspect WFM tools.
Genesys WFM
Aspect WFM
- Q3. What is workload
- Ans.
Workload refers to the amount of work that needs to be completed within a specific time frame.
Workload can include tasks, projects, assignments, or responsibilities that an individual or team is expected to complete.
It is important to manage workload effectively to prevent burnout and ensure tasks are completed efficiently.
Factors that can impact workload include deadlines, complexity of tasks, available resources, and...
- Q4. Explain the scheduling process in Verint
- Ans.
The scheduling process in Verint involves creating schedules for employees based on their availability and business needs.
Verint's scheduling process includes inputting employee availability, shift preferences, and business requirements into the scheduling system.
The system then generates optimized schedules that meet both employee preferences and business needs.
Managers can make manual adjustments to the schedules as ...
- Q5. Why you are leaving current organization
(2 Questions)
- Q1. What do you do when ASA is going about threshold
- Q2. Explain about short term forecasting
- Ans.
Short term forecasting involves predicting future trends or events in the near future, typically within a time frame of days to weeks.
Short term forecasting is used to anticipate immediate changes in demand, sales, or other variables.
It relies on recent data and trends to make accurate predictions for the short term.
Common methods for short term forecasting include time series analysis, moving averages, and exponential...
Questions about basic WFM
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I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. What is Excel what is vlookup what is your strength and weakness
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Apr 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Basic questions only ... regarding job and experience
Interview Preparation Tips
I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Add your question
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Apr 2021. There were 4 interview rounds.
It contains Aptitude, reasoning and Essay Writing.
It contains pseudo code.
(2 Questions)
- Q1. They will pose questions based on our resume. Whatever the point we kept in the resume, we make sure that we have to know the full knowledge on that.
- Q2. They asked me about my project and pose questions related C, Java
(5 Questions)
- Q1. What is your family background?
- Q2. Why should we hire you?
- Q3. Where do you see yourself in 5 years?
- Q4. What are your strengths and weaknesses?
- Q5. Tell me about yourself.
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Apr 2021. There were 4 interview rounds.
It contains Aptitude, reasoning and Essay Writing.
It contains pseudo code.
(2 Questions)
- Q1. They will pose questions based on our resume. Whatever the point we kept in the resume, we make sure that we have to know the full knowledge on that.
- Q2. They asked me about my project and pose questions related C, Java
(5 Questions)
- Q1. What is your family background?
- Q2. Why should we hire you?
- Q3. Where do you see yourself in 5 years?
- Q4. What are your strengths and weaknesses?
- Q5. Tell me about yourself.
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Aug 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Tell me about yourself
Interview Preparation Tips
I applied via Company Website and was interviewed before Jan 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. How do you manage client
- Ans.
Managing clients involves effective communication, understanding their needs, and building strong relationships.
Regular communication to understand their needs and expectations
Providing timely updates and progress reports
Building trust and rapport through active listening and empathy
Managing expectations and addressing any concerns or issues promptly
Ensuring client satisfaction through quality deliverables and excellen...
Interview Preparation Tips
I applied via Referral and was interviewed before Jun 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. My expected tenure, education, technical insights
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Toefl score
- Q2. Ielts score
Interview Preparation Tips
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IntouchCX Senior Analyst Interview Process
based on 1 interview
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