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IntouchCX Senior Analyst Interview Questions, Process, and Tips

Updated 12 Jul 2024

IntouchCX Senior Analyst Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jul 2023. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. How many years of WFM experience you carry ?
Round 2 - One-on-one 

(5 Questions)

  • Q1. Explain your roles and responsibilities in current role?
  • Q2. What are WFM tools you worked on
  • Ans. 

    I have experience working with Genesys WFM and Aspect WFM tools.

    • Genesys WFM

    • Aspect WFM

  • Answered by AI
  • Q3. What is workload
  • Ans. 

    Workload refers to the amount of work that needs to be completed within a specific time frame.

    • Workload can include tasks, projects, assignments, or responsibilities that an individual or team is expected to complete.

    • It is important to manage workload effectively to prevent burnout and ensure tasks are completed efficiently.

    • Factors that can impact workload include deadlines, complexity of tasks, available resources, and...

  • Answered by AI
  • Q4. Explain the scheduling process in Verint
  • Ans. 

    The scheduling process in Verint involves creating schedules for employees based on their availability and business needs.

    • Verint's scheduling process includes inputting employee availability, shift preferences, and business requirements into the scheduling system.

    • The system then generates optimized schedules that meet both employee preferences and business needs.

    • Managers can make manual adjustments to the schedules as ...

  • Answered by AI
  • Q5. Why you are leaving current organization
Round 3 - One-on-one 

(2 Questions)

  • Q1. What do you do when ASA is going about threshold
  • Q2. Explain about short term forecasting
  • Ans. 

    Short term forecasting involves predicting future trends or events in the near future, typically within a time frame of days to weeks.

    • Short term forecasting is used to anticipate immediate changes in demand, sales, or other variables.

    • It relies on recent data and trends to make accurate predictions for the short term.

    • Common methods for short term forecasting include time series analysis, moving averages, and exponential...

  • Answered by AI
Round 4 - Aptitude Test 

Questions about basic WFM

Interview questions from similar companies

I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is Excel what is vlookup what is your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and bold

I applied via Naukri.com and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic questions only ... regarding job and experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident ... always say the truth ... never try to fake your details

I applied via Walk-in and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Add your question

Interview Preparation Tips

Interview preparation tips for other job seekers - Share your interview advice and tips

I applied via Campus Placement and was interviewed before Apr 2021. There were 4 interview rounds.

Round 1 - Aptitude Test 

It contains Aptitude, reasoning and Essay Writing.

Round 2 - Coding Test 

It contains pseudo code.

Round 3 - Technical 

(2 Questions)

  • Q1. They will pose questions based on our resume. Whatever the point we kept in the resume, we make sure that we have to know the full knowledge on that.
  • Q2. They asked me about my project and pose questions related C, Java
Round 4 - HR 

(5 Questions)

  • Q1. What is your family background?
  • Q2. Why should we hire you?
  • Q3. Where do you see yourself in 5 years?
  • Q4. What are your strengths and weaknesses?
  • Q5. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Explain your view properly. Good Communication is required.

I applied via Campus Placement and was interviewed before Apr 2021. There were 4 interview rounds.

Round 1 - Aptitude Test 

It contains Aptitude, reasoning and Essay Writing.

Round 2 - Coding Test 

It contains pseudo code.

Round 3 - Technical 

(2 Questions)

  • Q1. They will pose questions based on our resume. Whatever the point we kept in the resume, we make sure that we have to know the full knowledge on that.
  • Q2. They asked me about my project and pose questions related C, Java
Round 4 - HR 

(5 Questions)

  • Q1. What is your family background?
  • Q2. Why should we hire you?
  • Q3. Where do you see yourself in 5 years?
  • Q4. What are your strengths and weaknesses?
  • Q5. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Explain your view properly. Good Communication is required.

I applied via Recruitment Consultant and was interviewed before Aug 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't tell what is written in your CV.

I applied via Company Website and was interviewed before Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How do you manage client
  • Ans. 

    Managing clients involves effective communication, understanding their needs, and building strong relationships.

    • Regular communication to understand their needs and expectations

    • Providing timely updates and progress reports

    • Building trust and rapport through active listening and empathy

    • Managing expectations and addressing any concerns or issues promptly

    • Ensuring client satisfaction through quality deliverables and excellen...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and relax . The work totally depends on project need . Your skills are important but it's more about requirment

I applied via Referral and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. My expected tenure, education, technical insights

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Toefl score
  • Q2. Ielts score

Interview Preparation Tips

Interview preparation tips for other job seekers - easy to crack. good work atmosphere.
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IntouchCX Interview FAQs

How many rounds are there in IntouchCX Senior Analyst interview?
IntouchCX interview process usually has 4 rounds. The most common rounds in the IntouchCX interview process are One-on-one Round, HR and Aptitude Test.
How to prepare for IntouchCX Senior Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Analytical, Python, SAS, Analytical Research and Analytical skills.
What are the top questions asked in IntouchCX Senior Analyst interview?

Some of the top questions asked at the IntouchCX Senior Analyst interview -

  1. What are WFM tools you worked...read more
  2. Explain the scheduling process in Ver...read more
  3. Explain about short term forecast...read more

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IntouchCX Senior Analyst Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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IntouchCX Senior Analyst Salary
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₹2.2 L/yr - ₹5.4 L/yr
55% less than the average Senior Analyst Salary in India
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2.4/5

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