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IntouchCX
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IntouchCX Senior Analyst Interview Questions, Process, and Tips
IntouchCX Senior Analyst Interview Experiences
1 interview found
Selected
I applied via Referral and was interviewed before Jul 2023. There were 4 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Q2. How many years of WFM experience you carry ?
(5 Questions)
- Q1. Explain your roles and responsibilities in current role?
- Q2. What are WFM tools you worked on
- Ans.
I have experience working with Genesys WFM and Aspect WFM tools.
Genesys WFM
Aspect WFM
- Q3. What is workload
- Ans.
Workload refers to the amount of work that needs to be completed within a specific time frame.
Workload can include tasks, projects, assignments, or responsibilities that an individual or team is expected to complete.
It is important to manage workload effectively to prevent burnout and ensure tasks are completed efficiently.
Factors that can impact workload include deadlines, complexity of tasks, available resources, and...
- Q4. Explain the scheduling process in Verint
- Ans.
The scheduling process in Verint involves creating schedules for employees based on their availability and business needs.
Verint's scheduling process includes inputting employee availability, shift preferences, and business requirements into the scheduling system.
The system then generates optimized schedules that meet both employee preferences and business needs.
Managers can make manual adjustments to the schedules as ...
- Q5. Why you are leaving current organization
(2 Questions)
- Q1. What do you do when ASA is going about threshold
- Q2. Explain about short term forecasting
- Ans.
Short term forecasting involves predicting future trends or events in the near future, typically within a time frame of days to weeks.
Short term forecasting is used to anticipate immediate changes in demand, sales, or other variables.
It relies on recent data and trends to make accurate predictions for the short term.
Common methods for short term forecasting include time series analysis, moving averages, and exponential...
Questions about basic WFM
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I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Interview was normal and easy to knack
Interview Preparation Tips
I applied via Naukri.com and was interviewed before May 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. What is cobra,copay,deduction
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. What is cse
- Ans.
CSE stands for Computer Science and Engineering.
CSE is a field of study that combines computer science and engineering principles.
It involves designing, developing, and maintaining computer systems and software.
Examples of CSE applications include operating systems, databases, and computer networks.
Senior Associate Interview Questions & Answers
Concentrix Corporation
Anonymous
posted on 1 Nov 2021
I applied via Walk-in and was interviewed before Nov 2020. There were 6 interview rounds.
Interview Questionnaire
1 Question
- Q1. Can you take the pressure of work here
Interview Preparation Tips
I applied via Referral and was interviewed before Sep 2021. There was 1 interview round.
(1 Question)
- Q1. Introduction bout self, work experience, process knowledge
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.
(1 Question)
- Q1. You need to introduce yourself
Interview Preparation Tips
I applied via Referral and was interviewed before Mar 2021. There were 3 interview rounds.
(1 Question)
- Q1. Explain P2P cycle in brief
- Ans.
P2P cycle involves the entire process of procuring goods or services from a supplier and making payments for them.
P2P stands for Procure-to-Pay.
It starts with identifying the need for goods or services and creating a purchase requisition.
The requisition is then approved and converted into a purchase order.
The purchase order is sent to the supplier, who delivers the goods or services.
Upon receipt, the goods are inspecte...
Interview Preparation Tips
Excellent Communication required for this job global
I appeared for an interview before Feb 2021.
Interview Preparation Tips
I applied via Referral and was interviewed before Feb 2021. There were 4 interview rounds.
(2 Questions)
- Q1. Tell me about yourself.
- Q2. Share details of your previous job.
Test includes personality test, Maths reasoning English and Domain knowledge test.
(1 Question)
- Q1. Tell me about your self? Tell me about your current profile? What is revenue according? What is prepaid insurance and journal entry? Tell me prepaid insurance journal entry in insurance company book?
Interview Preparation Tips
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IntouchCX Interviews By Designations
- IntouchCX E Support Officer Interview Questions
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- IntouchCX Senior E Support Officer Interview Questions
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- IntouchCX Customer Service Associate Interview Questions
- IntouchCX Chat and Email Support Executive Interview Questions
- IntouchCX Customer Service Representative Interview Questions
- IntouchCX Non Voice Customer Care Executive Interview Questions
- Show more
Interview Questions for Popular Designations
IntouchCX Senior Analyst Interview Process
based on 1 interview
Interview experience
Senior Analyst Interview Questions from Similar Companies
IntouchCX Senior Analyst Reviews and Ratings
based on 4 reviews
Rating in categories
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