30+ IntouchCX Senior E Support Officer Interview Questions & Answers | Complete Prep Guide 2025

Top IntouchCX Senior E Support Officer Interview Questions and Answers

Q1. How important customers satisfaction means to you?

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Q2. Speak continuously on something for 2 minutes.

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Q3. Speak about something for 2 mins continuously.

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IntouchCX Senior E Support Officer Interview Experiences

12 interviews found

Senior E Support Officer Interview Questions & Answers

Anonymous

posted on 9 Aug 2024

Interview experience

Good

Difficulty level

Process Duration

Less than 2 weeks

Result

Round 1 - Technical

(2 Questions)

Q1. What is up selling and cross selling?

Ans.

Up selling is persuading a customer to buy a more expensive item, while cross selling is selling related or complementary products.

Up selling involves convincing a customer to purchase a higher-end product or upgrade
Cross selling involves offering additional products or services that complement the original purchase
Example of up selling: Suggesting a customer to buy a premium version of a software instead of the basic ...

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Q2. Explain what is customer support?

Ans.

Customer support is providing assistance and guidance to customers before, during, and after they purchase a product or service.

Customer support involves addressing customer inquiries, issues, and complaints.
It includes providing product information, troubleshooting technical problems, and offering solutions.
Customer support can be provided through various channels such as phone, email, chat, or in-person.
Building stro...

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Round 2 - HR

(2 Questions)

Q1. Introduce your self?

Ans.

I am a dedicated and experienced Senior E Support Officer with a strong background in providing technical support and troubleshooting for various software and hardware issues.

Over 5 years of experience in IT support roles
Proficient in troubleshooting software and hardware issues
Skilled in providing excellent customer service and resolving technical problems efficiently
Strong communication and problem-solving skills
Cert

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Q2. Why did you resign from the last company?

Ans.

Resigned from last company to pursue career growth opportunities and seek a new challenge.

Resigned to seek new challenges and opportunities for career growth
Wanted to explore different industry or role
Company restructuring or downsizing led to job redundancy

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Senior E Support Officer Interview Questions & Answers

Anonymous

posted on 12 May 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - Assignment

Chat assesment where questions are asked by hr and you need to answer it without grammer mistakes.

Round 2 - HR

(3 Questions)

Q1. Basic interview questions

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Q2. What do you know about our company

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Q3. Where you want to see yourself in next 5 years

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Interview Preparation Tips

Interview preparation tips for other job seekers - Good decent salary

Senior E Support Officer Interview Questions & Answers

Anonymous

posted on 25 Feb 2023

Interview experience

Poor

Difficulty level

Process Duration

Result

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.

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Round 2 - One-on-one

(1 Question)

Q1. About you and your work experience

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Round 3 - Assignment

Typing test/Chat for non voice process

Round 4 - Technical

(1 Question)

Q1. Ops questions related to previous work exp.

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Round 5 - HR

(1 Question)

Q1. Salary discussion and joining date

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Interview Preparation Tips

Interview preparation tips for other job seekers - BE confident about what you answer and my suggestion is to think twice or thrice before joining this opportunity.

Senior E Support Officer Interview Questions & Answers

Anonymous

posted on 7 Jan 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed in Jul 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.

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Round 2 - HR

(1 Question)

Q1. Basic employment details and experience.

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Round 3 - Technical

(1 Question)

Q1. English proficiency test on call or on chat.

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Round 4 - Technical

(1 Question)

Q1. Typing speed test. Will check our typing speed

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Round 5 - HR

(1 Question)

Q1. HR discussion. Final round package offering and discussion.

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Interview Preparation Tips

Interview preparation tips for other job seekers - If you are good at English communication skills and good computer knowledge you can crack the interview and also next training period offered by company

Senior E Support Officer Interview Questions & Answers

Anonymous

posted on 6 Jan 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Jul 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.

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Round 2 - HR

(2 Questions)

Q1. Tell me about your self.

Add your answer

Q2. Speak about something for 2 mins continuously.

Ans.

I will speak about the benefits of remote work.

Remote work allows for a better work-life balance
It saves time and money on commuting
It can increase productivity and job satisfaction
It allows for a more diverse and inclusive workforce
It can reduce the carbon footprint of a company
Examples: companies like Buffer and Zapier have fully remote teams
Studies have shown that remote workers take fewer sick days and are less lik

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Round 3 - Typing Test

(1 Question)

Q1. Type about yourself. What is your favourite place type in 60 words

Add your answer

Round 4 - Behavioral

(1 Question)

Q1. Speak continuously on something for 2 minutes.

Ans.

I will speak about the importance of time management in our daily lives.

Time management is crucial for achieving success in both personal and professional life.
It helps in prioritizing tasks and completing them efficiently.
Proper time management reduces stress and increases productivity.
One can use various tools and techniques like making a to-do list, setting deadlines, and avoiding distractions.
For instance, a studen...

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Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skills are important. If you can speak in English continuously you will definitely crack the job.

Senior E Support Officer Interview Questions & Answers

Anonymous

posted on 24 May 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed before May 2023. There were 4 interview rounds.

Round 1 - Assignment

Basic discussion about customer service through chat.

Round 2 - One-on-one

(1 Question)

Q1. Self introduction, we need to talk 2 minutes on a particular random topic.

Add your answer

Round 3 - HR

(1 Question)

Q1. HR will ask our experience, roles and responsibilities.

Add your answer

Round 4 - One-on-one

(1 Question)

Q1. Questions regarding the customers services

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You must have good typing skills and excellent communication skills

Senior E Support Officer Interview Questions & Answers

Anonymous

posted on 25 Dec 2022

I applied via Referral and was interviewed in Jun 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all Resume tips

Round 2 - Assignment

Live chat assessment and with proper grammar

Round 3 - HR

(1 Question)

Q1. Self intro and general topic discussion

Add your answer

Round 4 - One-on-one

(2 Questions)

Q1. Ask about previous experience and about your commitment

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Q2. Self intro and content writing

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Interview Preparation Tips

Interview preparation tips for other job seekers - Just need to be perfect with speaking skills and vocabulary

Senior E Support Officer Interview Questions & Answers

Shravani Kshatriya

posted on 16 Oct 2022

I applied via Referral and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all Resume tips

Round 2 - Group Discussion

In GD they ask about introduction after the exam(essay, how to handle a live cx, typing test)

Round 3 - HR

(2 Questions)

Q1. About Internet troubleshooting, slow speeds and why do you want this job etc

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Q2. Any questions to me, why do you want this job

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Interview Preparation Tips

Interview preparation tips for other job seekers - Practice typing test and handling cx live chat sentences and ISP troubleshooting, if you are a fresher, have career gap, this Knoah experience would be helpful for you and also when you seek other job, this exp will be valid

Senior E Support Officer Interview Questions & Answers

Anonymous

posted on 3 Mar 2022

I applied via Approached by Company and was interviewed in Feb 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Assignment

Basic communication test

Round 3 - Assignment

Typing test

Round 4 - HR

(3 Questions)

Q1. What are your strengths and weaknesses?

Add your answer

Q2. Share details of your previous job.

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Q3. Tell me about yourself.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just go with the flow and be confident enough while talking to HR

Senior E Support Officer Interview Questions & Answers

Anonymous

posted on 25 Aug 2022

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - HR

(1 Question)

Q1. How important customers satisfaction means to you?

Ans.

Customer satisfaction is extremely important to me as it directly impacts the success of the company.

Customer satisfaction is a key factor in retaining customers and building brand loyalty.
It is important to actively listen to customer feedback and address any concerns or issues they may have.
Providing excellent customer service can lead to positive reviews and word-of-mouth referrals.
Customer satisfaction can also lea...

Answered by AI

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Round 2 - Technical

(1 Question)

Q1. Ops round with manager

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Interview Preparation Tips

Interview preparation tips for other job seekers - You need good communication and lots of courage to work here. Good technical knowledge and to handle multiple chats at the same time.

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Interview Tips & Stories

I have been shortlisted for an interview at Bloomberg for the investment / real estate reporter role. How can I prepare for the interview? What all do I need to keep in mind for my prep? Please help, I am very nervous! Thank you

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IntouchCX Interview FAQs

How many rounds are there in IntouchCX Senior E Support Officer interview?

IntouchCX interview process usually has 3-4 rounds. The most common rounds in the IntouchCX interview process are HR, Resume Shortlist and Assignment.

What are the top questions asked in IntouchCX Senior E Support Officer interview?

Some of the top questions asked at the IntouchCX Senior E Support Officer interview -

How important customers satisfaction means to y...read more
Speak continuously on something for 2 minut...read more
Speak about something for 2 mins continuous...read more

E Support Officer 1.3k salaries	₹0 L/yr - ₹0 L/yr
Senior E Support Officer 617 salaries	₹0 L/yr - ₹0 L/yr
Senior Consultant 315 salaries	₹0 L/yr - ₹0 L/yr
Quality Analyst 261 salaries	₹0 L/yr - ₹0 L/yr
Customer Support Executive 239 salaries	₹0 L/yr - ₹0 L/yr

IntouchCX Senior E Support Officer Interview Questions, Process, and Tips

Top IntouchCX Senior E Support Officer Interview Questions and Answers

IntouchCX Senior E Support Officer Interview Experiences

12 interviews found

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