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IntouchCX Senior E Support Officer Interview Questions, Process, and Tips
Top IntouchCX Senior E Support Officer Interview Questions and Answers
- Q1. How important customers satisfaction means to you?
- Q2. Speak continuously on something for 2 minutes.
- Q3. Speak about something for 2 mins continuously.
IntouchCX Senior E Support Officer Interview Experiences
12 interviews found
Anonymous
(2 Questions)
- Q1. What is up selling and cross selling?
- Ans.
Up selling is persuading a customer to buy a more expensive item, while cross selling is selling related or complementary products.
Up selling involves convincing a customer to purchase a higher-end product or upgrade
Cross selling involves offering additional products or services that complement the original purchase
Example of up selling: Suggesting a customer to buy a premium version of a software instead of the basic ...
- Q2. Explain what is customer support?
- Ans.
Customer support is providing assistance and guidance to customers before, during, and after they purchase a product or service.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes providing product information, troubleshooting technical problems, and offering solutions.
Customer support can be provided through various channels such as phone, email, chat, or in-person.
Building stro...
(2 Questions)
- Q1. Introduce your self?
- Ans.
I am a dedicated and experienced Senior E Support Officer with a strong background in providing technical support and troubleshooting for various software and hardware issues.
Over 5 years of experience in IT support roles
Proficient in troubleshooting software and hardware issues
Skilled in providing excellent customer service and resolving technical problems efficiently
Strong communication and problem-solving skills
Cert
- Q2. Why did you resign from the last company?
- Ans.
Resigned from last company to pursue career growth opportunities and seek a new challenge.
Resigned to seek new challenges and opportunities for career growth
Wanted to explore different industry or role
Company restructuring or downsizing led to job redundancy
Chat assesment where questions are asked by hr and you need to answer it without grammer mistakes.
(3 Questions)
- Q1. Basic interview questions
- Q2. What do you know about our company
- Q3. Where you want to see yourself in next 5 years
Interview Preparation Tips
(1 Question)
- Q1. About you and your work experience
Typing test/Chat for non voice process
(1 Question)
- Q1. Ops questions related to previous work exp.
(1 Question)
- Q1. Salary discussion and joining date
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Jul 2022. There were 5 interview rounds.
(1 Question)
- Q1. Basic employment details and experience.
(1 Question)
- Q1. English proficiency test on call or on chat.
(1 Question)
- Q1. Typing speed test. Will check our typing speed
(1 Question)
- Q1. HR discussion. Final round package offering and discussion.
Interview Preparation Tips
IntouchCX interview questions for designations
Selected
I applied via Walk-in and was interviewed in Jul 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about your self.
- Q2. Speak about something for 2 mins continuously.
- Ans.
I will speak about the benefits of remote work.
Remote work allows for a better work-life balance
It saves time and money on commuting
It can increase productivity and job satisfaction
It allows for a more diverse and inclusive workforce
It can reduce the carbon footprint of a company
Examples: companies like Buffer and Zapier have fully remote teams
Studies have shown that remote workers take fewer sick days and are less lik
(1 Question)
- Q1. Type about yourself. What is your favourite place type in 60 words
(1 Question)
- Q1. Speak continuously on something for 2 minutes.
- Ans.
I will speak about the importance of time management in our daily lives.
Time management is crucial for achieving success in both personal and professional life.
It helps in prioritizing tasks and completing them efficiently.
Proper time management reduces stress and increases productivity.
One can use various tools and techniques like making a to-do list, setting deadlines, and avoiding distractions.
For instance, a studen...
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before May 2023. There were 4 interview rounds.
Basic discussion about customer service through chat.
(1 Question)
- Q1. Self introduction, we need to talk 2 minutes on a particular random topic.
(1 Question)
- Q1. HR will ask our experience, roles and responsibilities.
(1 Question)
- Q1. Questions regarding the customers services
Interview Preparation Tips
I applied via Referral and was interviewed in Jun 2022. There were 4 interview rounds.
Live chat assessment and with proper grammar
(1 Question)
- Q1. Self intro and general topic discussion
(2 Questions)
- Q1. Ask about previous experience and about your commitment
- Q2. Self intro and content writing
Interview Preparation Tips
I applied via Referral and was interviewed in Sep 2022. There were 3 interview rounds.
In GD they ask about introduction after the exam(essay, how to handle a live cx, typing test)
(2 Questions)
- Q1. About Internet troubleshooting, slow speeds and why do you want this job etc
- Q2. Any questions to me, why do you want this job
Interview Preparation Tips
I applied via Approached by Company and was interviewed in Feb 2022. There were 4 interview rounds.
Basic communication test
Typing test
(3 Questions)
- Q1. What are your strengths and weaknesses?
- Q2. Share details of your previous job.
- Q3. Tell me about yourself.
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 2 interview rounds.
(1 Question)
- Q1. How important customers satisfaction means to you?
- Ans.
Customer satisfaction is extremely important to me as it directly impacts the success of the company.
Customer satisfaction is a key factor in retaining customers and building brand loyalty.
It is important to actively listen to customer feedback and address any concerns or issues they may have.
Providing excellent customer service can lead to positive reviews and word-of-mouth referrals.
Customer satisfaction can also lea...
(1 Question)
- Q1. Ops round with manager
Interview Preparation Tips
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IntouchCX Interviews By Designations
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IntouchCX Senior E Support Officer Interview Process
based on 10 interviews
3 Interview rounds
- Resume Shortlist Round
- HR Round
- Assignment Round
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IntouchCX Senior E Support Officer Reviews and Ratings
based on 110 reviews
Rating in categories
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E Support Officer
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|  ₹1.5 L/yr - ₹4.5 L/yr |
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240
salaries
| ₹1.5 L/yr - ₹4.5 L/yr |
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