IntouchCX Senior E Support Officer Interview Questions, Process, and Tips

Q1. Tell me about your self.
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Q2. Speak about something for 2 mins continuously.
Ans. 
I will speak about the benefits of remote work.
• Remote work allows for a better work-life balance

• It saves time and money on commuting

• It can increase productivity and job satisfaction

• It allows for a more diverse and inclusive workforce

• It can reduce the carbon footprint of a company

• Examples: companies like Buffer and Zapier have fully remote teams

• Studies have shown that remote workers take fewer sick days and are less lik
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Q1. Type about yourself. What is your favourite place type in 60 words
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Q1. Speak continuously on something for 2 minutes.
Ans. 
I will speak about the importance of time management in our daily lives.
• Time management is crucial for achieving success in both personal and professional life.

• It helps in prioritizing tasks and completing them efficiently.

• Proper time management reduces stress and increases productivity.

• One can use various tools and techniques like making a to-do list, setting deadlines, and avoiding distractions.

• For instance, a studen...read more
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Basic discussion about customer service through chat.

Q1. Self introduction, we need to talk 2 minutes on a particular random topic.
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Q1. HR will ask our experience, roles and responsibilities.
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Q1. Questions regarding the customers services
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Live chat assessment and with proper grammar

Q1. Self intro and general topic discussion
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Q1. Ask about previous experience and about your commitment
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Q2. Self intro and content writing
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In GD they ask about introduction after the exam(essay, how to handle a live cx, typing test)

Q1. About Internet troubleshooting, slow speeds and why do you want this job etc
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Q2. Any questions to me, why do you want this job
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Basic communication test

Typing test

Q1. What are your strengths and weaknesses?
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Q2. Share details of your previous job.
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Q3. Tell me about yourself.
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Q1. How important customers satisfaction means to you?
Ans. 
Customer satisfaction is extremely important to me as it directly impacts the success of the company.
• Customer satisfaction is a key factor in retaining customers and building brand loyalty.

• It is important to actively listen to customer feedback and address any concerns or issues they may have.

• Providing excellent customer service can lead to positive reviews and word-of-mouth referrals.

• Customer satisfaction can also lea...read more
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Q1. Ops round with manager
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