IntouchCX Senior E Support Officer Interview Questions, Process, and Tips

Q1. Tell me about your self.
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Q2. Speak about something for 2 mins continuously.
Ans. 
I will speak about the benefits of remote work.
• Remote work allows for a better work-life balance

• It saves time and money on commuting

• It can increase productivity and job satisfaction

• It allows for a more diverse and inclusive workforce

• It can reduce the carbon footprint of a company

• Examples: companies like Buffer and Zapier have fully remote teams

• Studies have shown that remote workers take fewer sick days and are less lik
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Q1. Type about yourself. What is your favourite place type in 60 words
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Q1. Speak continuously on something for 2 minutes.
Ans. 
I will speak about the importance of time management in our daily lives.
• Time management is crucial for achieving success in both personal and professional life.

• It helps in prioritizing tasks and completing them efficiently.

• Proper time management reduces stress and increases productivity.

• One can use various tools and techniques like making a to-do list, setting deadlines, and avoiding distractions.

• For instance, a studen...read more
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Q1. What is up selling and cross selling?
Ans. 
Up selling is persuading a customer to buy a more expensive item, while cross selling is selling related or complementary products.
• Up selling involves convincing a customer to purchase a higher-end product or upgrade

• Cross selling involves offering additional products or services that complement the original purchase

• Example of up selling: Suggesting a customer to buy a premium version of a software instead of the basic ...read more
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Q2. Explain what is customer support?
Ans. 
Customer support is providing assistance and guidance to customers before, during, and after they purchase a product or service.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes providing product information, troubleshooting technical problems, and offering solutions.

• Customer support can be provided through various channels such as phone, email, chat, or in-person.

• Building stro...read more
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Q1. Introduce your self?
Ans. 
I am a dedicated and experienced Senior E Support Officer with a strong background in providing technical support and troubleshooting for various software and hardware issues.
• Over 5 years of experience in IT support roles

• Proficient in troubleshooting software and hardware issues

• Skilled in providing excellent customer service and resolving technical problems efficiently

• Strong communication and problem-solving skills

• Cert
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Q2. Why did you resign from the last company?
Ans. 
Resigned from last company to pursue career growth opportunities and seek a new challenge.
• Resigned to seek new challenges and opportunities for career growth

• Wanted to explore different industry or role

• Company restructuring or downsizing led to job redundancy
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Chat assesment where questions are asked by hr and you need to answer it without grammer mistakes.

Q1. Basic interview questions
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Q2. What do you know about our company
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Q3. Where you want to see yourself in next 5 years
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Q1. About you and your work experience
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Typing test/Chat for non voice process

Q1. Ops questions related to previous work exp.
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Q1. Salary discussion and joining date
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