IntouchCX Chat Support Executive Reviews

Likes

Working like a robot and they don't care about your well being.

Dislikes

Everything management to HR are the biggest drawbacks. They don't even care about your part of the story.

Likes

Nothing much to like except office location and a few staff.

Dislikes

Too many things to list

Likes

Work culture

Dislikes

Salary & benefits

Likes

Good

Dislikes

Totally night shifts and doesn't provide laptop

Likes

Develop the skills in chat support

Dislikes

No support from SME for their own team and no job security.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work life balance

Dislikes

There is no job security

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Don't join

Dislikes

All the things

Likes

Na

Dislikes

This is One of the most waste company that you can ever work they just don't care about anything nothing there is good not just there management not even there transport or not even HR team or not even there training schedule, and giving interview there is also very funny for girls they will just send answers in phone and they can just copy it for the assessment and when it comes to boys they won't do anything, i have joined in this company in wallmart process so basically in other company they are least train you for more than a month but when it comes to this company the training is of 14 days, 7 days for grammar and 7 days for product, but what these people do is they just do nothing they will just do tp play around and in the last day of training. everything is just about one day bating. I have cleared the grammar thing training and then after it I went to other training which is product knowledge training even in that It was just the same they just wasted the time whole day and in the last day same again one day bating,there was a trainer Shawn i was under him i don't know whats his issue with me,like seriously these people will target anyone for no reason even though your good,i was in a batch I guess we were 23/ 25 people in that and this so called Shawn the trailer targetted me and wantly failed me for the product knowledge assessment, they were many people in my batch who hardly knew to speak English nor there English was still they were selected for this company i woulder how do they even select such people,so basically in my batch 60 percentage of people English were no weak,if they go in other company they would be out in a matter of minutes here, when Shawn the trainer conducted the product knowledge assessment most of the people shouldn't have cleared as there English is very bad and they hardly know any difference between past tense or future tense, Shawn passed them off in the assessment and he failed me and the other person even though our English was much superior than others,in whole batch i and other person were failed thanks for Shawn and his ego which he didn't let us clear,So in this company it's like the hr will talk anything nonsense to cool many times they cross the line as they themselves lack the choice of words so if they say you anything you just have to take it where as with me and other guy our English was good as we had experience in other good companies as well which are much far far better than this shit company,so anything which Shawn said over we used to just give the punch line and shut him up I guess this is the reason why he took revenge by failing me and the other person in the assessment this kind of trick is very cheap and disgusting,So in this company if they say you anything leave your self respect a side and just take it or else it's gonna hurt the ego of these idiot people. The hr management is also waste in this company,as it's being 24 days through out my whole training,they never even asked for the certificate or anything and if you want to ask or talk about salary or any issues which only hr can solve here the hr management was so shit if you go to one person they will send you to other person and the thing goes on they just make you run here and there. Then coming to transport system even that's worst ,no proper coordination between them nor the hr or the company i just stayed 5 minute away from the company still they used to call me 2/3 hrs before and used to ask me to send location,ssly that doesn't even make sense even after beside just staying 5minutes away from the company the cab used to call way to clear and disturb you and pick you and drop you way to early,they used to drop you 2hrs before or 1 hour before the office timings,one more thing about the transport is location i wounder are they just too dumb or what I used to stay at hi tech city 5 minutes away from company they used to send me with a person who stayed 30km away from the company that seriously doesn't even make sense, so the driver used to pick them up one by one which is waste of driver time as if they could just keep a driver for nearby area and other for distance people they would make sense much more. So if your done with your shift you have to go down and wait for cab and then search your employer I'd in the paper daily this process takes almost 1/2 hrs what an waste of time its being almost a month and yet i receive calls from transport daily for the pickup i keep saying them remove my name still nothing happened by this you can figure out how bad the management of this shit company is, The Ac are there just for show they always keep the temperature so high that people around just keep sweating due to which very bad smell used to come yet they don't do anything spray some room fresher or anything but it's just they just don't do anything, When it comes to week offs they are way to smart and think we employees are idiots if support it's 5 working day's and 2 week off and in between if you get some important festival in most company they give week off and then off for national festival there they used to give off on festival and count it as well off they wantly give off on festival and count it under week off such cheap tricks If you think I am lying just go ahead and check other reviews not just here even in naukri,Google reviews what so ever where people are just bashing this company by saying the worst facts about the company in reviews so never ever join this company if your a fresher and if you want to directly get a good salary package just make a fake certificate and go and there you will get a good hike ,the background verification of this company is worst they won't do anything,just for 6 months work here tolerate them and then take experience from here and go to a good company so i would suggest people to not fall for this company don't ever go there and waste ur time if your a fresher than as i told above it would be good for you as by doing the above thing you can get the good package I never did such things as i have seen how bad the company is nothing is good about this company, everything is just worst, and this is why the raiting are so low most rating are just bad and the good rating are mostly from manager or what do ever don't do don't fall for this scam company save your self have a great journey else. Trust me you will thank me later!...Read More

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.