IntouchCX is rated
3.2 out of 5 stars on
AmbitionBox, based on 26 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
IntouchCX is rated
3.2 out of 5 stars on
AmbitionBox, based on 26 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in IntouchCX Technical Support Engineer Reviews
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26 reviews found
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Popular
Technical Support Engineer in
Hyderabad / Secunderabad
Full Time
·
Technical Support Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 01 Dec 2020
Likes
They are taking care abt us and supporting me nd my fmly with out dealying the salary... Very thank you fr giving the salaries at the right time
Dislikes
Nt appreciating the our work
Work Details
Gud bt our salaries enough fr our electric city nd my suggestion is if possible plz atleast 5percent fr electric city bill
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Technical Support Engineer in
Mindspace, raidurg
Full Time
·
Customer service e-officer Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 04 Jun 2023
Likes
None
Dislikes
The role was for technical support chat but they pressurized to make sales didn't mentioned in the interview process about sales. Its like the role is for sales process not technical support..if sales are not done on daily basis they give you warnings and feedbacks like level 2 and 3. Even they'll issue the PIP which is very terrible. The way they treat the employees not good team leader, managers....Read More
Technical Support Engineer in
Hyderabad / Secunderabad
Business Process Outsourcing Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Apr 2021
Likes
Job security is good and the work culture awesome
Dislikes
None
Work Details
Very good
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Technical Support Engineer in
Hyderabad / Secunderabad
IT Support Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 09 Feb 2021
Likes
I would like to work again if the opportunity is given to me as a technical support which I have already worked before here in this company.
Dislikes
I think career grow is slow
Work Details
No formal proper training and timings
Work timings: Strict Timings
Work related travel: This job involves
International Travel.
Technical Support Engineer in
Hyderabad / Secunderabad
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 08 Jun 2022
Likes
Comfortable environment
Dislikes
Salary is very less
Work Details
Great
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Technical Support Engineer in
Pune
Tech Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 02 May 2021
Likes
Good for freshers
Dislikes
They literally pretend they are doing favours on employees
Work Details
Work days: Rotational Shift
(Flexible Timings)
You are reading trusted reviews. Keep reading to find out more about
IntouchCX.
Technical Support Engineer in
Hyderabad / Secunderabad
Nest Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 25 Sep 2019
Likes
nothing to like
Dislikes
I beg you not to get into this many of my friends are suffering now severely after joining. no leaves no sick leave even you should go office even if your about to die go to office and show them you face then they will send you home with annual leave. over time no cabs scheduled proper. drivers have more power than hr's in here. youwill never be given any knowledge but will be asked to get positive responses. and judged on that....Read More
Work related travel: This job involves
Travel Within City.
Technical Support Engineer in
Pune
ESupport Engineer Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 26 Nov 2018
Likes
It's good for fresher's for sure.....
Dislikes
Salary Hike
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Technical Support Engineer in
Hyderabad / Secunderabad
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 18 Feb 2019
Likes
..
Dislikes
..
Technical Support Engineer in
Hyderabad / Secunderabad
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 13 Oct 2018
Likes
Apart from compensation everything is awesome here, and made some lovely friends...
Dislikes
Nothing.
Work Details
Awesome
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Technical Support Engineer
Software Development Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 25 Oct 2018
Likes
So I joined here as a fresher and I feel like that was the best decision I ever take . First they gave me a 2 months of complete training which was seriously enough . I never had this long training in any other company . The trainer or anything there was absolutely perfect . Everyone is so understanding and helpful . So flexible to work and you feel like a family over there
Dislikes
Less salary that's it
Work Details
Exciting and flexible
Work timings: Flexible Timings
Work related travel:This is a desk job.
Technical Support Engineer in
Hyderabad / Secunderabad
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
2.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 16 May 2018
Likes
Friendly environment
Dislikes
Compensation is decent, but the growth is slow.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Technical Support Engineer in
Hyderabad / Secunderabad
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 30 Apr 2018
Likes
Good
Dislikes
I am searching for better oppurtunities
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Technical Support Engineer in
Hyderabad / Secunderabad
Agent Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 22 Apr 2018
Likes
Flatform for starters
Dislikes
Nothing...
Work Details
Exciting
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Technical Support Engineer in
Pune
CE Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 10 Jan 2019
Likes
No carrer growth, less salary appraisal, lot of work pressure.
Dislikes
Higher work pressure, poor management
Work Details
Boring
Work timings: Strict Timings
Technical Support Engineer in
Pune
IT Infrastructure Services Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 15 Mar 2018
Likes
Teammates are the best people you can get there.
Dislikes
Job Security: No
Career Growth: Joking?
Salary/Appraisal: LOL
Politics: awesome!
Work Environment: good (because of teammates)
Innovation: Micro Management
Work-life balance: no leaves granted, "manager decides when you should travel, how you should use the leaves"
Work Details
Hectic
Work days: Rotational Shift
(Strict Timings)
Technical Support Engineer in
Pune
Operations Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 05 Jun 2018
Likes
Working environment and the fun that we had at work place
Dislikes
NA
Work Details
My work is very interesting as we can over come new issues every day at work.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Technical Support Engineer in
Hyderabad / Secunderabad
Technical Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 05 Sep 2017
Likes
horrible company. All hooligans work there. Worst place to work. its kind of grinder who will take out blood from your body. salary is very low.
Dislikes
everything is pathetic. the SME, TL all are ready to eat up your head
Work Details
i had bitter experience. Even if your father is in ICU, then also you have to report to office otherwise they will throw you out of the company.
People also ask about IntouchCX's Technical Support Engineers
Is IntouchCX a good place to work for Technical Support Engineers?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.2 out of 5 from over 26 employee reviews, it's clear that most technical support engineers have an average experience working at IntouchCX. Salary & Benefits holds the highest rating at 3.1, while career growth is rated the lowest amongst all factors at 2.7. Read reviews about salary & benefits and career growth on AmbitionBox.
Does IntouchCX pay their Technical Support Engineers well?
According to AmbitionBox reviews, IntouchCX technical support engineers rate their salary and benefits at 3.1 out of 5, based on 26 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about IntouchCX's technical support engineers salaries here and to read reviews specifically about salary and benefits at IntouchCX for technical support engineers, click here.
How is the work culture at IntouchCX for Technical Support Engineers?
Work culture at IntouchCX for technical support engineers is rated 2.9 out of 5 by 26 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at IntouchCX for technical support engineers, click here.
How is the job security at IntouchCX for Technical Support Engineers?
Based on 26 reviews on AmbitionBox, IntouchCX's technical support engineers rate job security at 2.7 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at IntouchCX. To read reviews about job security at IntouchCX for technical support engineers, click here.
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