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2.9

based on 1.9k Reviews

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IntouchCX Reviews

Updated 1 Mar, 2025
Overall Rating
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2.9/5
based on 1.9k reviews

negative trend 22% below industry's average

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Rating distribution

Category Ratings

2.8

Company culture

2.8

Work-life balance

2.8

Skill development

2.7

Salary

2.7

Work satisfaction

2.6

Job security

2.5

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What employees say about IntouchCX?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

Work from office

53% employees reported

Rotational Shift

Rotational Shift

65% employees reported

Flexible timing

Flexible timing

48% employees reported

No travel

No travel

69% employees reported

View more detailed insights

Gender based rating

3.1
female

Rated by Women

576 reviews

2.8
male

Rated by Men

1.2k reviews

IntouchCX is rated 2.9 out of 5 stars on AmbitionBox, based on 1.9k company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with ... Read more
IntouchCX is rated 2.9 out of 5 stars on AmbitionBox, based on 1.9k company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Explore Reviews by Department

View All
Customer Success, Service & Operations
2.9
 • 1.1k Reviews
Sales & Business Development
2.9
 • 45 Reviews
Engineering - Software & QA
3.1
 • 43 Reviews
IT & Information Security
2.8
 • 43 Reviews
Quality Assurance
3.2
 • 40 Reviews
BFSI, Investments & Trading
2.5
 • 37 Reviews
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1.9k reviews found

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Top IntouchCX Interview Questions

asked in Senior E Support Officer interview
Q1. How important customers satisfaction means to you?
View answers (4)
asked in Customer Service Associate interview
Q2. What is customer service, conversation with customer, tell about Hyderabad
View answer (1)

Get interview-ready with top interview questions

View all 56 questions
asked in Senior Analyst interview
Q3. What are WFM tools you worked on
View answer (1)
asked in Customer Service Executive interview
Q4. What do you know about ecommerce?
View answers (58)
asked in E Support Officer interview
Q5. What do you know about customer service?
View answer (1)
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Read IntouchCX Reviews based on designations

2.9
 E Support Officer

 (226)

2.7
 Senior E Support Officer

 (98)

2.9
 Senior Consultant

 (49)

2.7
 Customer Support Executive

 (48)

3.0
 Team Lead

 (45)

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People also ask about IntouchCX

Is IntouchCX a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.9 out of 5 from over 1.9k employee reviews, it's clear that most employees have a below average experience working at IntouchCX. Company culture holds the highest rating at 2.8, while career growth is rated the lowest amongst all factors at 2.5. Read reviews about company culture and career growth on AmbitionBox.
How does IntouchCX’s employee rating compare to the industry average?
IntouchCX's employee rating of 2.9 out of 5 is below the industry average of 3.7 out of 5 for companies within the BPO sector. This rating suggests that IntouchCX faces some challenges in employee satisfaction compared to its industry peers. It indicates that while IntouchCX performs relatively well, there may be specific areas where improvements could be made to better align with or exceed the industry standard.
Does IntouchCX pay their employees well?
According to AmbitionBox reviews, IntouchCX employees rate their salary and benefits at 2.7 out of 5, based on 1.9k reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about IntouchCX salaries here and to read reviews specifically about salary and benefits at IntouchCX, click here .
How is the work culture at IntouchCX?
Work culture at IntouchCX is rated 2.8 out of 5 by 1.9k employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at IntouchCX, click here .
How is the job security at IntouchCX?
Based on 1.9k reviews on AmbitionBox, IntouchCX employees rate job security at 2.6 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at IntouchCX. To read reviews about job security at IntouchCX, click here .
Is work from home available at IntouchCX?
According to AmbitionBox, 14% of IntouchCX employees work from home permanently, 53% work from the office, and 33% follow a hybrid model, based on 279 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance, click here.
How do I get a job at IntouchCX?
To get a job at IntouchCX, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top IntouchCX interview questions and practice your responses to prepare thoroughly.

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 1.9k IntouchCX reviews submitted by IntouchCX employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IntouchCX is the right company for you. 65% of employees reported t...he working days at IntouchCX as Rotational Shift. 52% employees reported the work timings at IntouchCX as Strict timing. Read more
IntouchCX Office Photos
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IntouchCX Salaries in India
E Support Officer
1.3k salaries
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₹1.5 L/yr - ₹4.5 L/yr

Senior E Support Officer
617 salaries
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₹1.9 L/yr - ₹5 L/yr

Senior Consultant
315 salaries
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₹3 L/yr - ₹5.5 L/yr

Quality Analyst
261 salaries
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₹2 L/yr - ₹5.1 L/yr

Customer Support Executive
239 salaries
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₹1.5 L/yr - ₹4.5 L/yr

Explore more salaries
Employee Benefits at IntouchCX
cab
Office cab/shuttle
121 total responses
freemeal
Free meal
8 total responses
retirement
Retirement benefits
2 total responses
onsite
International/On-site exposure
2 total responses
+21 more benefits
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