IntouchCX "Career Growth" Reviews

Likes

Giving more opportunities developing ourselves

Dislikes

Appraisals is too delay

Likes

Work from home

Dislikes

No growth, less appraisal, job security

Likes

No proper work holiday allowed

Dislikes

No growth opportunity

Likes

I got a good name and I got some experience how to handle customers in bad situations this is only thing I liked the most.

Dislikes

No job guarantee worst policies no upgrade no future opportunities for hard workers.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

High number of Job openings as employees quit often. Within weeks to months.

Dislikes

Politically influenced work culture, lack of motivation, appreciation, unethical employee treatment, Lowest salaries in the market followed by lower appraisals that kill the zeal to give back. Monetary benefits are a gimmick, Exploitation with termination clauses to almost every employee in organization. Inhuman treatment of employees. I am a part of InTouchCX for over 2 years, the experiences that are share are not limited to just me as an employee but more of a culture that InTouchCX reflects with the substandard management practices and the distressing utilization of their key wings like HR, Payroll, IT, administration, facilities, benefits/extra perks. Two key reasons to join InTouchCX were -The availability of an offer from the company exactly after the contract with previous organization ended. -Secondly the Work from Home setup during the Covid-19 was a must. What did I expect from the organization and if it was achieved with the extra mile effort: 1. The Learning Curve: Interestingly the organization relies heavily on getting quantitative work done over quality of product and service delivery. Being a part of multiple product training sessions and seeking for assistance looks a sleazy job with incompetent training, a learn it yourself approach. (Goal NOT Achieved) 2. Application : Being a part of the IOT wing, with no practical application of knowledge or handy devices the problems of employees and End users elevate. Imagine a IOS developer having no iOS device to implement his knowledge and code for real time results, all he can implement is on the Xcode IDE . Yet the company wants perfection/results. Not Achieved. (Goal NOT Achieved) 3.Downsizing : While Downsizing a team of 30 to 25 or 10 to 8 looks practical. Downsizing a team of 4 to just 2 with multiple channels to work upon and the quantity of work remaining constant and increasing. Wq=> . Still manageable yet, felt so. How about 1 employee goes on leave? Or in an uncertain situation 2. The process shuts down. The process for the whole country is so poorly managed by the management, it takes an unreported server downtime to have a negatively impacting end user experience. I you push for a emergency leave you fall under the termination clause. (Goal NOT Achieved) 4. Client WBR and the Bluff masters: When a constructive feedback is pushed across the management, they fail to either hear, comprehend, acknowledge or maybe sometimes forget for months. A change needs to be implemented in benefit of the end users, management, client, the employees. Say for example a simple AI bot powered questionnaire which is already being run but not fine tuned causing a havoc to an already Irate/unhappy user. Fabricated reporting and manipulative weekly business analysis adds to the story. (Goal NOT Achieved) 5. Fine tuning with the lateral departments: Getting work done by coordinating with associated teams looks fun when you meet new people understand the process equally better and get on par with the challenges. Funny yet looks like speaking to a Government official, bribing with a beg of plea and taking derailed issues back on track and yet we have a months backlogs. (Goal NOT Achieved) 6. Opportunity for Growth: The key factor an employee joins a company and the lame old question in the round of interview “Where do you want to see yourself after X years down the line”. The fancy question don’t yield fancy results. Often extra work is misinterpreted as help. Someday the management might feel the extra work or hours of work need not had been done and should had been reported. (Goal NOT Achieved) 7. The Money Factor : Substandard salaries for experienced professionals. However the salaries can be decent for freshers and intermediate passouts. My strong feeling is the company is prioritizing on cheap and unskilled labour rather than vice versa. That is directly proportional to the employees(in need for more) exiting the firm. (Goal NOT Achieved) Esprit De Corps 8. Who am I as an employee: My manager hasn’t even introduced me to the team and team mates and vice versa for other employees. Recognition and honour lost all the way from top to bottom of the heirarchy. (Goal NOT Achieved) 9. Lack of Appreciation- It is an understatement that the pockets are empty but still the company wants to get work done. When you want an employee to help, as a part of additional work, without promises to any greater good. This wasn’t for a day or 2, month or months, but years. You need to be thankful and appreciative. If the basic fundamentals are gone wrong, I simply choose to do my very basic job I was hired for, for all valid reasons. (Goal NOT Achieved) 10. Zeroed Motivation: Things don’t move on their own. Work doesn’t get accomplished on its own. If everyone in the office is sleeping, how are the profit figures on the right. How are the numbers increasing? If motivation doesn’t kick in at the right point of time, as an employee the productivity might not always be appreciating. (Goal NOT Achieved) 11. Politicized intra-team decisions: The management and HR will put you in all wrong expectations from the company to get work done, avoid any leave, take any benefits like insurances and deny in the name of policy once the job is accomplished. 12. Monetary benefits: Working on National holidays like 26th Jan , working on 6th day, 7th day, stretching extra hours of work and working on weekends. The company has a policy to compensate these. But in the books. Writing and email to management 1,2,3,4,5,6,7,8 times with a standard response to fix things but not, having an open house session with HR, they “blame it on me(-Akon)” for reporting this earlier. (Goal NOT Achieved) 13. Results matter but howmuch? Giving Quantitative results on par with quality. A deep silence follows which is haunting to the core. It’s confusing if things are actually going right. Following few more other factors like employee retention, team building and lack of identity I have taken a firm decision to move on. Though the story doesn’t end here… though I resign on 2nd of the month and am terminated on 6th of the same month. A 3 day medical leave called out for a termination during my notice period which was simply a planned execution between the management and HR. Since I had no track record of previous absentism due to medical emergencies for over an year, the last time I was sick was in 2021 due to Covid-19 taking a leave for 5 days. A lot of readers might a<mark style="background-color: #fff5e4;">ssume I had an offer or was trying for new opportunities which I do not have. Due to health restrictio</mark>ns I am taking a break for 2 months. Comes across as “Professional loss would be temporary, however personal loss would be permanent. “...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Best place to work in and we get more opportunities here irrespective of the experience

Dislikes

Nope

Likes

Nothing to like in my opinion

Dislikes

Internal politics, Bad Washrooms, Bad Compensation, No Growth, Favouritism, Bad food and hygiene.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

I really enjoyed my time in this company. The collaborative work environment, dedicated team members, and opportunities for growth were all highlights of my experience.

Dislikes

Breakfast!

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Career growth

Dislikes

No value for labour, low salary payable, unjust rules.