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IntouchCX
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IntouchCX Interview Questions, Process, and Tips
Top IntouchCX Interview Questions and Answers
- Q1. How important customers satisfaction means to you?asked in Senior E Support Officer interview
- Q2. What is customer service, conversation with customer, tell about Hyderabadasked in Customer Service Associate interview
- Q3. What are WFM tools you worked onasked in Senior Analyst interview
IntouchCX Interview Experiences
192 interviews found
Anonymous
(2 Questions)
- Q1. Team Management
- Q2. Metrics and SLA
Assistant Team Leader Interview Questions asked at other Companies
(1 Question)
- Q1. Tell me about yourself
Yes Premier Relationship Manager Interview Questions asked at other Companies
gampa shreya
Selected
I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.
(1 Question)
- Q1. What is the reason to attend the interview in intouchcx
Associate Voice Interview Questions asked at other Companies
Selected
I applied via LinkedIn and was interviewed in Apr 2023. There were 5 interview rounds.
General Aptitude and Communication Test
Excel and Workforce Management Technical test
(3 Questions)
- Q1. Workload Calculations
- Q2. Schedule Tools such as IEX, Calabrio, Verint
- Q3. Realtime scenrios
(2 Questions)
- Q1. Realtime Scenrios
- Q2. No other questions, Explained Job Description
Interview Preparation Tips
- Real Time Analysis
- call center
IntouchCX interview questions for popular designations
JYOTHI SAHU
Selected
I applied via Referral and was interviewed in Sep 2023. There were 5 interview rounds.
(1 Question)
- Q1. About my experience skills and expected salary
(1 Question)
- Q1. Online assessment
(1 Question)
- Q1. About core related like SLA, occupancy,ASA, AHT, excel etc
(1 Question)
- Q1. Salary discussion
Interview Preparation Tips
Get interview-ready with Top IntouchCX Interview Questions
I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Speak for 1 minutes on your desired topic?
- Q2. Choose one topic of your choice and be prepared before the interview.
Interview Preparation Tips
Non Voice Customer Care Executive Interview Questions asked at other Companies
Jobs at IntouchCX
Selected
I applied via Walk-in and was interviewed before Aug 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. What do you know About customer service
- Ans.
Customer service involves providing assistance and support to customers before, during, and after a purchase.
Customer service is all about meeting the needs and expectations of customers.
It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.
Good customer service can lead to customer satisfaction, loyalty, and repeat business.
Examples: answering phone calls, resp...
Typing test & chat assessment will be there
Interview Preparation Tips
Customer Service Representative 1 Interview Questions asked at other Companies
Selected
I applied via Walk-in and was interviewed in Jan 2024. There were 2 interview rounds.
General aptitude test
(1 Question)
- Q1. Why do you wanna start your career in bpo?
Customer Agent Interview Questions asked at other Companies
(2 Questions)
- Q1. In which role do we have vacancy semi voice or the voice
- Q2. Non voice like backend executive
Interview Preparation Tips
Customer Support Executive Interview Questions asked at other Companies
Selected
I applied via Naukri.com and was interviewed in Jun 2023. There were 3 interview rounds.
Tell me about your self in 30 to 40 words
(3 Questions)
- Q1. They checking the type test how much you in speed in typing
- Q2. They asked several questions do you join this company now immediately, how much salary expected ,
- Q3. They Will see how your communicating with others
Interview Preparation Tips
Senior Customer Support Executive Interview Questions asked at other Companies
Top trending discussions
IntouchCX Interview FAQs
The duration of IntouchCX interview process can vary, but typically it takes about less than 2 weeks to complete.
Tell us how to improve this page.
IntouchCX Interviews By Designations
- IntouchCX E Support Officer Interview Questions
- IntouchCX Customer Service Executive Interview Questions
- IntouchCX Senior E Support Officer Interview Questions
- IntouchCX Customer Support Executive Interview Questions
- IntouchCX Customer Service Associate Interview Questions
- IntouchCX Non Voice Customer Care Executive Interview Questions
- IntouchCX Chat and Email Support Executive Interview Questions
- IntouchCX Chat Support Executive Interview Questions
- Show more
Interview Questions for Popular Designations
- E Support Officer Interview Questions
- Customer Service Executive Interview Questions
- Senior E Support Officer Interview Questions
- Customer Support Executive Interview Questions
- Customer Service Associate Interview Questions
- Team Lead Interview Questions
- Chat and Email Support Executive Interview Questions
- Chat Support Executive Interview Questions
- Show more
IntouchCX Interview Process
based on 190 interviews
Interview experience
Interview Questions from Similar Companies
IntouchCX Reviews and Ratings
based on 1.9k reviews
Rating in categories
1-5 Yrs
Not Disclosed
1-7 Yrs
Not Disclosed
|
E Support Officer
1.3k
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Senior E Support Officer
617
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Senior Consultant
315
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Quality Analyst
261
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Support Executive
239
salaries
| ₹0 L/yr - ₹0 L/yr |
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