500+ IntouchCX Interview Questions & Answers | Complete Prep Guide 2025

IntouchCX Interview Experiences

Popular Designations

192 interviews found

Assistant Team Leader Interview Questions & Answers

Anonymous

posted on 31 May 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - One-on-one

(2 Questions)

Q1. Team Management

Add your answer

Q2. Metrics and SLA

Add your answer

Assistant Team Leader Interview Questions asked at other Companies

Q1. What do you know about Prepaid, Accrual concept, Deferred revenue and expense

View answer (1)

Yes Premier Relationship Manager Interview Questions & Answers

Anonymous

posted on 11 Jun 2024

Interview experience

Average

Difficulty level

Process Duration

Result

Round 1 - One-on-one

(1 Question)

Q1. Tell me about yourself

Add your answer

Yes Premier Relationship Manager Interview Questions asked at other Companies

Q1. Will you be able to bring all your previous customers to yes bank?

View answer (1)

IntouchCX Interview Questions and Answers for Freshers

Associate Voice Interview Questions & Answers

gampa shreya

posted on 16 Mar 2024

Interview experience

Average

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR

(1 Question)

Q1. What is the reason to attend the interview in intouchcx

Add your answer

Associate Voice Interview Questions asked at other Companies

Q1. List any four important components of good customer service.

View answer (1)

Senior Real Time Analyst Interview Questions & Answers

Anonymous

posted on 2 Oct 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via LinkedIn and was interviewed in Apr 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Aptitude Test

General Aptitude and Communication Test

Round 3 - Assignment

Excel and Workforce Management Technical test

Round 4 - One-on-one

(3 Questions)

Q1. Workload Calculations

Add your answer

Q2. Schedule Tools such as IEX, Calabrio, Verint

Add your answer

Q3. Realtime scenrios

Add your answer

Round 5 - One-on-one

(2 Questions)

Q1. Realtime Scenrios

Add your answer

Q2. No other questions, Explained Job Description

Add your answer

Interview Preparation Tips

Topics to prepare for IntouchCX Senior Real Time Analyst interview:

Real Time Analysis
call center

Interview preparation tips for other job seekers - Realtime Scenrios are asked most, so be genuine don't add any fake experience

Senior Real Time Analyst Interview Questions & Answers

JYOTHI SAHU

posted on 16 Oct 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed in Sep 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. About my experience skills and expected salary

Add your answer

Round 3 - Technical

(1 Question)

Q1. Online assessment

Add your answer

Round 4 - One-on-one

(1 Question)

Q1. About core related like SLA, occupancy,ASA, AHT, excel etc

Add your answer

Round 5 - HR

(1 Question)

Q1. Salary discussion

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - NA

Get interview-ready with Top IntouchCX Interview Questions

Non Voice Customer Care Executive Interview Questions & Answers

Pathloth Gopal

posted on 3 Oct 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

No response

I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(2 Questions)

Q1. Speak for 1 minutes on your desired topic?

Add your answer

Q2. Choose one topic of your choice and be prepared before the interview.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on your communication

Non Voice Customer Care Executive Interview Questions asked at other Companies

Q1. What is the voice and non voice processing and it roles ?

View answer (1)

Jobs at IntouchCX

View all

Hiring For Capacity Planner

Hyderabad / Secunderabad

1-5 Yrs

Not Disclosed

Hiring Sr. RTA

Hyderabad / Secunderabad

2-6 Yrs

Not Disclosed

Immediate For Business Analyst

Hyderabad / Secunderabad

1-3 Yrs

₹ 2.6-5.2 LPA

Hirring For HRBP/Sr. HRBP Executive | IntouchCX

Bangalore / Bengaluru

1-6 Yrs

Not Disclosed

International Voice Process

Bangalore / Bengaluru

1-6 Yrs

Not Disclosed

International Non voice | Email & Chat | Gaming Support

Bangalore / Bengaluru

0-5 Yrs

₹ 2.25-4.5 LPA

Customer Service Representative 1 Interview Questions & Answers

Anonymous

posted on 3 Aug 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - HR

(2 Questions)

Q1. Self introduction

Add your answer

Q2. What do you know About customer service

Ans.

Customer service involves providing assistance and support to customers before, during, and after a purchase.

Customer service is all about meeting the needs and expectations of customers.
It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.
Good customer service can lead to customer satisfaction, loyalty, and repeat business.
Examples: answering phone calls, resp...

Answered by AI

Add your answer

Round 2 - Assignment

Typing test & chat assessment will be there

Interview Preparation Tips

Interview preparation tips for other job seekers - Chat assessment will be there

Customer Service Representative 1 Interview Questions asked at other Companies

Q1. 1. US City Airport codes. 2. International route from US or to US. 3. Ticketing Commands. 4. Itinerary Commands.

View answer (1)

Customer Agent Interview Questions & Answers

Anonymous

posted on 6 Feb 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Aptitude Test

General aptitude test

Round 2 - HR

(1 Question)

Q1. Why do you wanna start your career in bpo?

Add your answer

Customer Agent Interview Questions asked at other Companies

Q1. Who is the prime minister of India

View answer (3)

Customer Support Executive Interview Questions & Answers

Anonymous

posted on 7 Jun 2024

Interview experience

Bad

Difficulty level

Process Duration

Result

Round 1 - HR

(2 Questions)

Q1. In which role do we have vacancy semi voice or the voice

Add your answer

Q2. Non voice like backend executive

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If your take the online interview I am ready take or else face to face

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.

View answer (21)

Senior Customer Support Executive Interview Questions & Answers

Anonymous

posted on 14 Dec 2023

Interview experience

Poor

Difficulty level

Hard

Process Duration

2-4 weeks

Result

Selected

I applied via Naukri.com and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Aptitude Test

Tell me about your self in 30 to 40 words

Round 3 - Typing Test

(3 Questions)

Q1. They checking the type test how much you in speed in typing

Add your answer

Q2. They asked several questions do you join this company now immediately, how much salary expected ,

Add your answer

Q3. They Will see how your communicating with others

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - After completion of 3 months in this company not worth to work in this company and they Will treat you like meachines , for going short breaks and lunch also they Will say no slots

Senior Customer Support Executive Interview Questions asked at other Companies

Q1. Tell me a time when you have delivered exception experience to a customer?

View answer (1)

Top trending discussions

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Interview Tips & Stories

4d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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IntouchCX Interview FAQs

How many rounds are there in IntouchCX interview?

IntouchCX interview process usually has 2-3 rounds. The most common rounds in the IntouchCX interview process are One-on-one Round, HR and Resume Shortlist.

How to prepare for IntouchCX interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Customer Service, customer support, international bpo, International Voice Process and Non Voice Process.

What are the top questions asked in IntouchCX interview?

Some of the top questions asked at the IntouchCX interview -

What do you know about ecommer...read more
What are the benefits of using ecommerce services rather than going to shopping...read more
How important customers satisfaction means to y...read more

How long is the IntouchCX interview process?

The duration of IntouchCX interview process can vary, but typically it takes about less than 2 weeks to complete.

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based on 190 interviews

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Jobs at IntouchCX

Hiring For Capacity Planner

Hyderabad / Secunderabad

1-5 Yrs

Not Disclosed

Hiring Sr. RTA

Hyderabad / Secunderabad

2-6 Yrs

Not Disclosed

Immediate For Business Analyst

Hyderabad / Secunderabad

1-3 Yrs

₹ 2.6-5.2 LPA

Explore more jobs

IntouchCX Salaries in India

E Support Officer 1.3k salaries	₹0 L/yr - ₹0 L/yr
Senior E Support Officer 620 salaries	₹0 L/yr - ₹0 L/yr
Senior Consultant 316 salaries	₹0 L/yr - ₹0 L/yr
Quality Analyst 260 salaries	₹0 L/yr - ₹0 L/yr
Customer Support Executive 241 salaries	₹0 L/yr - ₹0 L/yr