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IntouchCX Interview Questions, Process, and Tips

Updated 28 Feb 2025

Top IntouchCX Interview Questions and Answers

View all 56 questions

IntouchCX Interview Experiences

Popular Designations

192 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Team Management
  • Q2. Metrics and SLA

Assistant Team Leader Interview Questions asked at other Companies

Q1. What do you know about Prepaid, Accrual concept, Deferred revenue and expense
View answer (1)
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself

Yes Premier Relationship Manager Interview Questions asked at other Companies

Q1. Will you be able to bring all your previous customers to yes bank?
View answer (1)

Associate Voice Interview Questions & Answers

user image gampa shreya

posted on 16 Mar 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. What is the reason to attend the interview in intouchcx

Associate Voice Interview Questions asked at other Companies

Q1. List any four important components of good customer service.
View answer (1)
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Apr 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General Aptitude and Communication Test

Round 3 - Assignment 

Excel and Workforce Management Technical test

Round 4 - One-on-one 

(3 Questions)

  • Q1. Workload Calculations
  • Q2. Schedule Tools such as IEX, Calabrio, Verint
  • Q3. Realtime scenrios
Round 5 - One-on-one 

(2 Questions)

  • Q1. Realtime Scenrios
  • Q2. No other questions, Explained Job Description

Interview Preparation Tips

Topics to prepare for IntouchCX Senior Real Time Analyst interview:
  • Real Time Analysis
  • call center
Interview preparation tips for other job seekers - Realtime Scenrios are asked most, so be genuine don't add any fake experience

IntouchCX interview questions for popular designations

 E Support Officer

 (23)

 Customer Service Executive

 (13)

 Senior E Support Officer

 (12)

 Customer Support Executive

 (9)

 Customer Service Associate

 (7)

 Non Voice Customer Care Executive

 (4)

 Chat and Email Support Executive

 (4)

 Chat Support Executive

 (4)

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Sep 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About my experience skills and expected salary
Round 3 - Technical 

(1 Question)

  • Q1. Online assessment
Round 4 - One-on-one 

(1 Question)

  • Q1. About core related like SLA, occupancy,ASA, AHT, excel etc
Round 5 - HR 

(1 Question)

  • Q1. Salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - NA

Get interview-ready with Top IntouchCX Interview Questions

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Speak for 1 minutes on your desired topic?
  • Q2. Choose one topic of your choice and be prepared before the interview.

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on your communication

Non Voice Customer Care Executive Interview Questions asked at other Companies

Q1. What is the voice and non voice processing and it roles ?
View answer (1)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. What do you know About customer service
  • Ans. 

    Customer service involves providing assistance and support to customers before, during, and after a purchase.

    • Customer service is all about meeting the needs and expectations of customers.

    • It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.

    • Good customer service can lead to customer satisfaction, loyalty, and repeat business.

    • Examples: answering phone calls, resp...

  • Answered by AI
Round 2 - Assignment 

Typing test & chat assessment will be there

Interview Preparation Tips

Interview preparation tips for other job seekers - Chat assessment will be there

Customer Service Representative 1 Interview Questions asked at other Companies

Q1. 1. US City Airport codes. 2. International route from US or to US. 3. Ticketing Commands. 4. Itinerary Commands.
View answer (1)
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

General aptitude test

Round 2 - HR 

(1 Question)

  • Q1. Why do you wanna start your career in bpo?

Customer Agent Interview Questions asked at other Companies

Q1. Who is the prime minister of India
View answer (3)
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. In which role do we have vacancy semi voice or the voice
  • Q2. Non voice like backend executive

Interview Preparation Tips

Interview preparation tips for other job seekers - If your take the online interview I am ready take or else face to face

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (21)
Interview experience
2
Poor
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Tell me about your self in 30 to 40 words

Round 3 - Typing Test 

(3 Questions)

  • Q1. They checking the type test how much you in speed in typing
  • Q2. They asked several questions do you join this company now immediately, how much salary expected ,
  • Q3. They Will see how your communicating with others

Interview Preparation Tips

Interview preparation tips for other job seekers - After completion of 3 months in this company not worth to work in this company and they Will treat you like meachines , for going short breaks and lunch also they Will say no slots

Senior Customer Support Executive Interview Questions asked at other Companies

Q1. Tell me a time when you have delivered exception experience to a customer?
View answer (1)

IntouchCX Interview FAQs

How many rounds are there in IntouchCX interview?
IntouchCX interview process usually has 2-3 rounds. The most common rounds in the IntouchCX interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for IntouchCX interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Customer Service, customer support, international bpo, International Voice Process and Non Voice Process.
What are the top questions asked in IntouchCX interview?

Some of the top questions asked at the IntouchCX interview -

  1. What do you know about ecommer...read more
  2. What are the benefits of using ecommerce services rather than going to shopping...read more
  3. How important customers satisfaction means to y...read more
How long is the IntouchCX interview process?

The duration of IntouchCX interview process can vary, but typically it takes about less than 2 weeks to complete.

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IntouchCX Interview Process

based on 190 interviews

Interview experience

3.5
  
Good
View more

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IntouchCX Reviews and Ratings

based on 1.9k reviews

2.9/5

Rating in categories

2.8

Skill development

2.8

Work-life balance

2.7

Salary

2.6

Job security

2.8

Company culture

2.5

Promotions

2.7

Work satisfaction

Explore 1.9k Reviews and Ratings
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