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IntouchCX Senior Real Time Analyst Interview Questions and Answers

Updated 16 Oct 2023

IntouchCX Senior Real Time Analyst Interview Experiences

2 interviews found

Senior Real Time Analyst Interview Questions & Answers

user image Anonymous

posted on 2 Oct 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Apr 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General Aptitude and Communication Test

Round 3 - Assignment 

Excel and Workforce Management Technical test

Round 4 - One-on-one 

(3 Questions)

  • Q1. Workload Calculations
    • Add your answer
  • Q2. Schedule Tools such as IEX, Calabrio, Verint
    • Add your answer
  • Q3. Realtime scenrios
    • Add your answer
Round 5 - One-on-one 

(2 Questions)

  • Q1. Realtime Scenrios
    • Add your answer
  • Q2. No other questions, Explained Job Description
    • Add your answer

Interview Preparation Tips

Topics to prepare for IntouchCX Senior Real Time Analyst interview:
  • Real Time Analysis
  • call center
Interview preparation tips for other job seekers - Realtime Scenrios are asked most, so be genuine don't add any fake experience

Senior Real Time Analyst Interview Questions & Answers

user image JYOTHI SAHU

posted on 16 Oct 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Sep 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About my experience skills and expected salary
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. Online assessment
    • Add your answer
Round 4 - One-on-one 

(1 Question)

  • Q1. About core related like SLA, occupancy,ASA, AHT, excel etc
    • Add your answer
Round 5 - HR 

(1 Question)

  • Q1. Salary discussion
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - NA

Senior Real Time Analyst Interview Questions Asked at Other Companies

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Senior Real Time Analyst Jobs at IntouchCX

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Top trending discussions

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Interview Tips & Stories
5d
whimsicaldove
·
works at
VCCircle.com
Bloomberg interview
I have been shortlisted for an interview at Bloomberg for the investment / real estate reporter role. How can I prepare for the interview? What all do I need to keep in mind for my prep? Please help, I am very nervous! Thank you
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Interview questions from similar companies

Real Time Management Associate Interview Questions & Answers

Alorica user image Reddeppa reddy

posted on 25 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. About my introduction
    • Add your answer
  • Q2. My work roles and responsibilities
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. About my introduction
    • Add your answer
  • Q2. My roles and responsibilities
    • Add your answer
Round 3 - Client Interview 

(4 Questions)

  • Q1. My introduction
    • Add your answer
  • Q2. My roles and responsibilities
    • Add your answer
  • Q3. My work experience
    • Add your answer
  • Q4. About varient some questions related to my work
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was very good interview i took, please perform well if u get opportunity

Real Time Analyst Interview Questions & Answers

TaskUs user image Shreya Mukherjee

posted on 12 Nov 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. WFM basics like SLA
    • Add your answer
  • Q2. Correlation between WFM terms
  • Ans. 

    The correlation between WFM terms refers to the relationship between different terms used in Workforce Management.

    • Correlation between WFM terms helps in understanding how different factors impact each other in workforce management.

    • For example, the correlation between schedule adherence and service level can indicate how well agents are adhering to their schedules in order to meet service level goals.

    • Analyzing the corre...

    • Answered by AI
    Add your answer

Real Time Management Associate Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 2 Mar 2024

Interview experience
1
Bad
Difficulty level
Hard
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - Assignment 

HR will most likely handle their own candidate. Any candidate referred by employees will wait their azzzz off and send back home.

Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself.
    • Add your answer
  • Q2. How do you see yourself in the next 5-10 years
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Never apply at Concentrix if you want to grow your career. Grade level will destroy your career forever.

Wfm Real Time Analyst Interview Questions & Answers

Concentrix Corporation user image Shivprasad Hanamasagar

posted on 25 Jun 2022

I applied via Approached by Company and was interviewed in Dec 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

The exam level was moderate

Round 2 - HR 

(1 Question)

  • Q1. General question regarding the organization’s
    • Add your answer

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Wfm Real Time Analyst interview:
  • Excel
  • Management
  • Leadership Skills
  • Basic
Interview preparation tips for other job seekers - The interviews are of moderate level but are very strict so no malfunction is allowed

Wfm Real Time Analyst Interview Questions & Answers

TTEC India user image Anonymous

posted on 1 Oct 2022

I applied via LinkedIn and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction and experience
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Will check knowledge and excel formulas
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - For WFM role they need excellent knowledge of advance excel, communication is fine if intermidiate with English

Real Time Analyst Interview Questions & Answers

Teleperformance user image Anonymous

posted on 23 Aug 2021

I applied via Naukri.com and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. 1. All Basic Question Related to WFM like Occupancy , Shrinkage, attrition, SL/SLA etc... 2.Why you are looking for job change ? 3.Skill set and Work Experience and Scenario based Q and Finnally Salary exp...
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident while answering and Make sure you are the right guy to fit for the position and be prepared before attempt the interview .

Real Time Analyst Interview Questions & Answers

Teleperformance user image Anonymous

posted on 10 Aug 2021

Interview Questionnaire 

1 Question

  • Q1. Related to RTA and WFM
    • Add your answer
More about working at IntouchCX

IntouchCX Interview FAQs

How many rounds are there in IntouchCX Senior Real Time Analyst interview?
IntouchCX interview process usually has 5 rounds. The most common rounds in the IntouchCX interview process are One-on-one Round, HR and Resume Shortlist.
How to prepare for IntouchCX Senior Real Time Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are WFM, RTA, Excel, Workforce Management and Scheduling.
What are the top questions asked in IntouchCX Senior Real Time Analyst interview?

Some of the top questions asked at the IntouchCX Senior Real Time Analyst interview -

  1. Schedule Tools such as IEX, Calabrio, Ver...read more
  2. About core related like SLA, occupancy,ASA, AHT, excel ...read more
  3. Workload Calculati...read more

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IntouchCX Senior Real Time Analyst Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
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IntouchCX Senior Real Time Analyst Salary
based on 12 salaries
₹2 L/yr - ₹8.9 L/yr
23% more than the average Senior Real Time Analyst Salary in India
View more details

IntouchCX Senior Real Time Analyst Reviews and Ratings

based on 6 reviews

3.3/5

Rating in categories

3.6

Skill development

3.5

Work-life balance

3.0

Salary

3.6

Job security

3.3

Company culture

2.6

Promotions

3.5

Work satisfaction

Explore 6 Reviews and Ratings
Senior Real Time Analyst Jobs at IntouchCX
Senior Real Time Analyst (WFM Managed Services)

Hyderabad / Secunderabad

2-8 Yrs

₹ 2.02-8.326 LPA

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