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IntouchCX Senior Real Time Analyst Interview Questions and Answers
Updated
16 Oct 2023
2 interviews found
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Anonymous
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via LinkedIn and was interviewed in Apr 2023.
5 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Aptitude Test Round
General Aptitude and Communication Test
3
Assignment Round
Excel and Workforce Management Technical test
4
One-on-one Round (3 Questions)
- Q1. Workload Calculations Add Answer
- Q2. Schedule Tools such as IEX, Calabrio, Verint Add Answer
- Q3. Realtime scenrios Add Answer
5
One-on-one Round (2 Questions)
- Q1. Realtime Scenrios Add Answer
- Q2. No other questions, Explained Job Description Add Answer
Interview Preparation Tips
Topics to prepare for IntouchCX Senior Real Time Analyst interview:
- Real Time Analysis
- call center
JYOTHI SAHU
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed in Sep 2023.
5 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
HR Round (1 Question)
- Q1. About my experience skills and expected salary Add Answer
3
Technical Round (1 Question)
- Q1. Online assessment Add Answer
4
One-on-one Round (1 Question)
- Q1. About core related like SLA, occupancy,ASA, AHT, excel etc Add Answer
5
HR Round (1 Question)
- Q1. Salary discussion Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - NA
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
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Reddeppa reddy
Interview experience
Excellent
Difficulty level
Moderate
Duration
2-4 weeks
Result
Selected
I applied via Naukri.com and was interviewed in Jun 2024.
3 Interview Rounds
1
HR Round (2 Questions)
- Q1. About my introduction Add Answer
- Q2. My work roles and responsibilities View Answers (1)
2
Technical Round (2 Questions)
- Q1. About my introduction Add Answer
- Q2. My roles and responsibilities View Answers (1)
3
Client Interview Round (4 Questions)
- Q1. My introduction Add Answer
- Q2. My roles and responsibilities View Answers (1)
- Q3. My work experience Add Answer
- Q4. About varient some questions related to my work Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - It was very good interview i took, please perform well if u get opportunity
Shreya Mukherjee
Interview experience
Excellent
Difficulty level
Moderate
Duration
2-4 weeks
Result
Selected
I applied via LinkedIn and was interviewed in Oct 2024.
1 Interview Round
1
Technical Round (2 Questions)
- Q1. WFM basics like SLA Add Answer
- Q2. Correlation between WFM terms View Answers (1)
I applied via LinkedIn and was interviewed before Oct 2021.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (1 Question)
- Q1. Introduction and experience Add Answer
3
One-on-one Round (1 Question)
- Q1. Will check knowledge and excel formulas Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - For WFM role they need excellent knowledge of advance excel, communication is fine if intermidiate with English
I applied via Naukri.com and was interviewed in Feb 2021.
4 Interview Rounds
Interview Questions
- Q1. 1. All Basic Question Related to WFM like Occupancy , Shrinkage, attrition, SL/SLA etc... 2.Why you are looking for job change ? 3.Skill set and Work Experience...read more
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be Confident while answering and Make sure you are the right guy to fit for the position and be prepared before attempt the interview .
IntouchCX Interview FAQs
How many rounds are there in IntouchCX Senior Real Time Analyst interview?
IntouchCX interview process usually has 5 rounds. The most common rounds in the IntouchCX interview process are One-on-one Round, Resume Shortlist and HR.
How to prepare for IntouchCX Senior Real Time Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are RTA, WFM, Excel, Pivot Table and Scheduling.
What are the top questions asked in IntouchCX Senior Real Time Analyst interview?
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People are getting interviews through
based on 2 IntouchCX interviews
Referral
Job Portal
50%
50%
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Join IntouchCX We are IntouchCX. Where innovation meets industry.
Interview Questions from Similar Companies
19%
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than the average Senior Real Time Analyst Salary in India
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based on 4 reviews
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