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Concentrix Corporation
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Concentrix Corporation Wfm Real Time Analyst Interview Questions and Answers
Concentrix Corporation Wfm Real Time Analyst Interview Experiences
1 interview found
Shivprasad Hanamasagar
I applied via Approached by Company and was interviewed in Dec 2021. There were 2 interview rounds.
The exam level was moderate
(1 Question)
- Q1. General question regarding the organization’s
Interview Preparation Tips
- Excel
- Management
- Leadership Skills
- Basic
Top trending discussions
Interview questions from similar companies
(1 Question)
- Q1. About normal WFM questions and about me
(1 Question)
- Q1. Interviewer asked about deep WFM things
It was excel test which was based on WFM questions
Interview Questionnaire
2 Questions
- Q1. What is the correlation between service level & occupancy?
- Ans.
Service level and occupancy have a positive correlation.
Service level is the percentage of calls answered within a specific time frame.
Occupancy is the percentage of time agents spend handling calls.
Higher occupancy can lead to lower service level as agents may be busy with other tasks.
Lower occupancy can result in higher service level as agents are readily available to answer calls.
Optimizing occupancy levels is cruci...
- Q2. What is concurrency and formula of it?
- Ans.
Concurrency is the number of tasks that can be executed simultaneously in a system.
Concurrency is important in real-time analysis to ensure that the system can handle the workload.
Formula for concurrency is: Concurrency = (Total workload in seconds) / (Average handling time in seconds)
For example, if the total workload is 3600 seconds and the average handling time is 10 seconds, then the concurrency would be 360.
Concur...
Interview Preparation Tips
Skills evaluated in this interview
(2 Questions)
- Q1. Tell me something about your self
- Ans.
I am a dedicated and experienced workforce management professional with a passion for optimizing operations and driving efficiency.
Over 5 years of experience in workforce management
Skilled in forecasting, scheduling, and real-time management
Strong analytical and problem-solving abilities
Proven track record of improving efficiency and productivity
Excellent communication and leadership skills
- Q2. Is any blood relation working in teleperformance
- Ans.
No, there are no blood relations working in Teleperformance.
No, there are no blood relations currently employed at Teleperformance.
Teleperformance does not allow blood relations to work together to avoid conflicts of interest.
Employees are hired based on their qualifications and skills, not their family connections.
Shreya Mukherjee
Selected
I applied via LinkedIn and was interviewed in Oct 2024. There was 1 interview round.
(2 Questions)
- Q1. WFM basics like SLA
- Q2. Correlation between WFM terms
- Ans.
The correlation between WFM terms refers to the relationship between different terms used in Workforce Management.
Correlation between WFM terms helps in understanding how different factors impact each other in workforce management.
For example, the correlation between schedule adherence and service level can indicate how well agents are adhering to their schedules in order to meet service level goals.
Analyzing the corre...
vishal deshmukh
Selected
I was interviewed in May 2024.
(2 Questions)
- Q1. Tell me about yourself
- Q2. What is your last drawn salary
Selected
I was interviewed before Feb 2024.
(5 Questions)
- Q1. Self introduction
- Q2. About WFM fundamental
- Q3. What is shrinkage
- Q4. How to define shrinkage
- Q5. How to calculate call handling capacity
Wfm Rta Analyst Interview Questions & Answers
Conneqt Business Solutions
Anonymous
posted on 16 Oct 2023
I applied via Walk-in and was interviewed before Oct 2022. There were 5 interview rounds.
English grammar and logistics maths
(2 Questions)
- Q1. Relavent work experience
- Q2. Skills good communication in English
Easy writing passage of
(1 Question)
- Q1. Salary discussion
(1 Question)
- Q1. About normal WFM questions and about me
(1 Question)
- Q1. Interviewer asked about deep WFM things
It was excel test which was based on WFM questions
Selected
I applied via LinkedIn and was interviewed in Apr 2023. There were 5 interview rounds.
General Aptitude and Communication Test
Excel and Workforce Management Technical test
(3 Questions)
- Q1. Workload Calculations
- Q2. Schedule Tools such as IEX, Calabrio, Verint
- Q3. Realtime scenrios
(2 Questions)
- Q1. Realtime Scenrios
- Q2. No other questions, Explained Job Description
Interview Preparation Tips
- Real Time Analysis
- call center
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Concentrix Corporation Wfm Real Time Analyst Reviews and Ratings
based on 19 reviews
Rating in categories
|
Customer Service Executive
3.7k
salaries
|  ₹1 L/yr - ₹7.8 L/yr |
|
Advisor
3.7k
salaries
| ₹0.9 L/yr - ₹6 L/yr |
|
Assistant Manager
3.3k
salaries
| ₹2.9 L/yr - ₹10.2 L/yr |
|
Senior Representative
3.1k
salaries
| ₹1.6 L/yr - ₹6.5 L/yr |
|
Content Moderator
3k
salaries
| ₹1.7 L/yr - ₹5 L/yr |
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