Teleperformance Assistant Manager Interview Questions, Process, and Tips

There was technical question, question about my past experiences, accounting, team handling and given a assignment of Ms Excel as its required for given profile

Q1. Mostly questions cover to validate the things I mentioned on my CV
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Q2. In my current role, what activity I do
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Q1. Can you tell me about yourself?
Ans. 
Experienced professional with a background in retail management and a passion for team leadership and customer service.
• Over 5 years of experience in retail management

• Strong leadership skills with a focus on team development

• Proven track record of exceeding sales targets

• Passionate about providing excellent customer service
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Q2. Why did you leave your previous company?
Ans. 
Seeking new challenges and opportunities for growth.
• Looking for career advancement

• Desire for new challenges

• Opportunity for professional growth

• Relocation to a new area
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Q3. What are the details regarding the working shifts?
Ans. 
Working shifts vary based on business needs, typically including mornings, evenings, weekends, and holidays.
• Shifts may include morning shifts starting at 7am, evening shifts ending at 11pm, overnight shifts, and split shifts.

• Employees may be required to work weekends and holidays based on the business's operating hours and needs.

• Shift schedules are usually provided in advance to allow for planning and coordination.

• Flex...read more
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Q1. Can you provide details about your previous work experience?
Ans. 
I have 5 years of experience in retail management, overseeing daily operations and leading a team of employees.
• Managed daily operations of a retail store

• Led a team of employees to achieve sales targets

• Implemented strategies to improve customer satisfaction

• Trained new staff on company policies and procedures
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Q2. What can you tell me about accounts receivable (AR) collections?
Ans. 
Accounts receivable collections involve managing and collecting payments from customers who owe money to the company.
• AR collections involve following up with customers to ensure timely payment of invoices

• It requires strong communication skills to negotiate payment terms and resolve any disputes

• Monitoring aging reports to identify overdue accounts and taking appropriate actions

• Utilizing collection software or systems to...read more
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Q3. ERP questions
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Q1. What are all types of collections in AR, complete F&A Collections questions
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Q2. Salary discussion
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Q1. Tell me about yourself.
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Q2. How do you maintain NPS scores?
Ans. 
Maintain NPS scores by focusing on customer feedback, addressing issues promptly, and training staff.
• Regularly collect and analyze customer feedback through surveys and reviews

• Address any negative feedback or issues promptly to improve customer satisfaction

• Provide ongoing training and support to staff to ensure they deliver excellent customer service

• Implement strategies to exceed customer expectations and create memora...read more
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Q1. About your self
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Q2. Why do you want to join tp
Ans. 
I am passionate about your company's mission and values, and I believe my skills and experience align well with the needs of the team.
• I admire the company's commitment to innovation and customer satisfaction

• I have relevant experience in leadership and team management

• I am excited about the opportunity to contribute to the team's success
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Online aptitudes test with resoning and logical reasoning mathematics

Q1. About my experiences and challenges formulas and practice
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This was for versent to know the communication levels it was simple and easy

Q1. How do meet SLA and other KPI
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Q1. How will you manage change
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Q1. What are your salary expectations?
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Q2. What are your strengths and weaknesses?
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Q3. Where do you see yourself in 5 years?
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Q4. Why are you looking for a change?
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