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TTEC India
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TTEC India Wfm Real Time Analyst Interview Questions and Answers
TTEC India Wfm Real Time Analyst Interview Experiences
1 interview found
I applied via LinkedIn and was interviewed before Oct 2021. There were 3 interview rounds.
(1 Question)
- Q1. Introduction and experience
(1 Question)
- Q1. Will check knowledge and excel formulas
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Interview Questionnaire
2 Questions
- Q1. What is the correlation between service level & occupancy?
- Ans.
Service level and occupancy have a positive correlation.
Service level is the percentage of calls answered within a specific time frame.
Occupancy is the percentage of time agents spend handling calls.
Higher occupancy can lead to lower service level as agents may be busy with other tasks.
Lower occupancy can result in higher service level as agents are readily available to answer calls.
Optimizing occupancy levels is cruci...
- Q2. What is concurrency and formula of it?
- Ans.
Concurrency is the number of tasks that can be executed simultaneously in a system.
Concurrency is important in real-time analysis to ensure that the system can handle the workload.
Formula for concurrency is: Concurrency = (Total workload in seconds) / (Average handling time in seconds)
For example, if the total workload is 3600 seconds and the average handling time is 10 seconds, then the concurrency would be 360.
Concur...
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Skills evaluated in this interview
Wfm Real Time Analyst Interview Questions & Answers
Concentrix Corporation
Shivprasad Hanamasagar
posted on 25 Jun 2022
I applied via Approached by Company and was interviewed in Dec 2021. There were 2 interview rounds.
The exam level was moderate
(1 Question)
- Q1. General question regarding the organization’s
Interview Preparation Tips
- Excel
- Management
- Leadership Skills
- Basic
(2 Questions)
- Q1. Tell me something about your self
- Ans.
I am a dedicated and experienced workforce management professional with a passion for optimizing operations and driving efficiency.
Over 5 years of experience in workforce management
Skilled in forecasting, scheduling, and real-time management
Strong analytical and problem-solving abilities
Proven track record of improving efficiency and productivity
Excellent communication and leadership skills
- Q2. Is any blood relation working in teleperformance
- Ans.
No, there are no blood relations working in Teleperformance.
No, there are no blood relations currently employed at Teleperformance.
Teleperformance does not allow blood relations to work together to avoid conflicts of interest.
Employees are hired based on their qualifications and skills, not their family connections.
Real Time Management Associate Interview Questions & Answers
Alorica
Reddeppa reddy
posted on 25 Jul 2024
Selected
I applied via Naukri.com and was interviewed in Jun 2024. There were 3 interview rounds.
(2 Questions)
- Q1. About my introduction
- Q2. My work roles and responsibilities
(2 Questions)
- Q1. About my introduction
- Q2. My roles and responsibilities
(4 Questions)
- Q1. My introduction
- Q2. My roles and responsibilities
- Q3. My work experience
- Q4. About varient some questions related to my work
Interview Preparation Tips
Shreya Mukherjee
Selected
I applied via LinkedIn and was interviewed in Oct 2024. There was 1 interview round.
(2 Questions)
- Q1. WFM basics like SLA
- Q2. Correlation between WFM terms
- Ans.
The correlation between WFM terms refers to the relationship between different terms used in Workforce Management.
Correlation between WFM terms helps in understanding how different factors impact each other in workforce management.
For example, the correlation between schedule adherence and service level can indicate how well agents are adhering to their schedules in order to meet service level goals.
Analyzing the corre...
vishal deshmukh
Selected
I was interviewed in May 2024.
(2 Questions)
- Q1. Tell me about yourself
- Q2. What is your last drawn salary
Selected
I applied via LinkedIn and was interviewed in Apr 2023. There were 5 interview rounds.
General Aptitude and Communication Test
Excel and Workforce Management Technical test
(3 Questions)
- Q1. Workload Calculations
- Q2. Schedule Tools such as IEX, Calabrio, Verint
- Q3. Realtime scenrios
(2 Questions)
- Q1. Realtime Scenrios
- Q2. No other questions, Explained Job Description
Interview Preparation Tips
- Real Time Analysis
- call center
Wfm Rta Analyst Interview Questions & Answers
Concentrix Corporation
Jai Prakash Gupta
posted on 3 Jul 2024
(2 Questions)
- Q1. Introduction and current role responsibility
- Q2. Your biggest proud moment
Selected
I applied via Naukri.com and was interviewed in Apr 2024. There was 1 interview round.
(4 Questions)
- Q1. Test paper was given to solve by sharing screen
- Q2. BPO centric topics SLA, attrition etc
- Q3. Same as I mentioned
- Q4. Power bi dashboard asked
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