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Foundever WFM Analyst Interview Questions and Answers

Updated 20 Nov 2024

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Typing and writing skill

Round 2 - One-on-one 

(1 Question)

  • Q1. How you tackle the worst situation.

Interview Preparation Tips

Interview preparation tips for other job seekers - typing speed 30WPM, Good communication skill, English
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - IJP 

(2 Questions)

  • Q1. Introduction and what do you understand by WFM, also excel test
  • Q2. Excel test can be done at home.

Interview Preparation Tips

Interview preparation tips for other job seekers - Show your positive and ambitious attitude, not over anything
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Sep 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is medical billing?
  • Q2. What you know about the job
  • Ans. 

    Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.

    • Responsible for overseeing daily operations and ensuring smooth workflow

    • Managing and leading a team of employees

    • Setting goals and targets for the team

    • Monitoring performance and providing feedback

    • Implementing strategies to improve efficiency and productivity

    • Handling escalated issues and re...

  • Answered by AI
Round 2 - Aptitude Test 

Prefer some aptitude test

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. About normal WFM questions and about me
Round 2 - One-on-one 

(1 Question)

  • Q1. Interviewer asked about deep WFM things
Round 3 - Aptitude Test 

It was excel test which was based on WFM questions

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Nov 2023. There was 1 interview round.

Round 1 - Technical 

(3 Questions)

  • Q1. Technical round was taken by the 2 operation managers. Quotations asked related to accounting entries, excel formulas, application based questions.
  • Q2. What is accounting entry for an invoice booking, accrual, prepayment and depreciation.
  • Ans. 

    Accounting entries for invoice booking, accrual, prepayment, and depreciation.

    • Invoice booking: Debit accounts payable, credit expense or asset account.

    • Accrual: Debit expense or asset account, credit accrual account.

    • Prepayment: Debit prepayment account, credit cash or accounts payable.

    • Depreciation: Debit depreciation expense, credit accumulated depreciation.

  • Answered by AI
  • Q3. Excel formulas to club two cell values and what are limitations of VLOOKUP formula.
  • Ans. 

    Excel formulas to club two cell values and limitations of VLOOKUP formula.

    • To combine two cell values in Excel, you can use the CONCATENATE function or the ampersand (&) operator.

    • Example: =CONCATENATE(A1, B1) or =A1&B1

    • VLOOKUP is a powerful Excel function used to search for a value in a table and return a corresponding value from another column.

    • Limitations of VLOOKUP include: it only searches in the leftmost column of th...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with accounting entries, good excel knowledge and few basic + advance excel formulas.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Mar 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

There was 3 section in aptitude speaking, reading and logical reasoning

Round 3 - Aptitude Test 

In aptitude test there is 3 sections reading , speaking and reasoning

Round 4 - HR 

(1 Question)

  • Q1. In HR round they only ask general question like why I want to switch what was good there one thing which I don't like about my previous company etc.
Round 1 - One-on-one 

(1 Question)

  • Q1. Brief introduction and current profile related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - One should be prepared thoroughly before appearing for an interview. Especially about the company profile and the expectations.

Interview Questionnaire 

2 Questions

  • Q1. What is the correlation between service level & occupancy?
  • Ans. 

    Service level and occupancy have a positive correlation.

    • Service level is the percentage of calls answered within a specific time frame.

    • Occupancy is the percentage of time agents spend handling calls.

    • Higher occupancy can lead to lower service level as agents may be busy with other tasks.

    • Lower occupancy can result in higher service level as agents are readily available to answer calls.

    • Optimizing occupancy levels is cruci...

  • Answered by AI
  • Q2. What is concurrency and formula of it?
  • Ans. 

    Concurrency is the number of tasks that can be executed simultaneously in a system.

    • Concurrency is important in real-time analysis to ensure that the system can handle the workload.

    • Formula for concurrency is: Concurrency = (Total workload in seconds) / (Average handling time in seconds)

    • For example, if the total workload is 3600 seconds and the average handling time is 10 seconds, then the concurrency would be 360.

    • Concur...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer right to the point with proper explanation with examples.

Skills evaluated in this interview

I applied via Walk-in and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Very basic aptitude questions. Difficulty level can be assumed to be beginner level

Round 3 - HR 

(2 Questions)

  • Q1. All their questions will boil down to few points i.e. will you be a productive employee overall?
  • Q2. How long are you willing to serve here?

Interview Preparation Tips

Interview preparation tips for other job seekers - Try to be confident and positively motivated. As the hustle here in 2022 is high competition you will be facing here among other applicant.

Foundever Interview FAQs

How many rounds are there in Foundever WFM Analyst interview?
Foundever interview process usually has 1 rounds. The most common rounds in the Foundever interview process are HR.

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Foundever WFM Analyst Salary
based on 15 salaries
₹2 L/yr - ₹8 L/yr
6% more than the average WFM Analyst Salary in India
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4.3/5

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4.7

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4.2

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4.6

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4.6

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4.4

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3.5

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4.4

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