Teleperformance WFM Analyst Interview Questions and Answers

Typing and writing skill

Q1. How you tackle the worst situation.
Add your answer

Q1. How to reduce attrition
Ans. 
To reduce attrition, focus on employee engagement, career development, work-life balance, and effective communication.
• Improve communication between management and employees

• Provide opportunities for career growth and development

• Offer work-life balance initiatives such as flexible schedules or remote work options

• Create a positive work environment that promotes employee engagement and satisfaction
Answered by AI
Add your answer
Q2. How to control shrinkage
Ans. 
Shrinkage can be controlled by implementing strict inventory management practices.
• Implementing regular inventory audits to track discrepancies

• Training employees on proper handling and storage of products

• Utilizing security measures such as surveillance cameras and security tags

• Analyzing sales data to identify patterns of shrinkage

• Implementing a system for reporting and investigating any suspected theft or loss
Answered by AI
Add your answer
Q3. How to improve communication
Ans. 
Improving communication involves active listening, clear messaging, feedback, and utilizing various channels.
• Encourage active listening to ensure understanding

• Provide clear and concise messages to avoid confusion

• Offer feedback regularly to address any issues or concerns

• Utilize various communication channels such as emails, meetings, and instant messaging

• Implement communication training for team members
Answered by AI
Add your answer

Q1. How to reduce error count
Ans. 
To reduce error count, implement standardized processes, provide training, conduct regular audits, and encourage open communication.
• Implement standardized processes to ensure consistency and reduce human error

• Provide training to employees to improve skills and knowledge

• Conduct regular audits to identify and address potential errors

• Encourage open communication to allow team members to discuss and resolve issues

• Utilize t
Answered by AI
Add your answer
Q2. How to manage team
Add your answer

Q1. What is medical billing?
Add your answer
Q2. What you know about the job
Ans. 
Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.
• Responsible for overseeing daily operations and ensuring smooth workflow

• Managing and leading a team of employees

• Setting goals and targets for the team

• Monitoring performance and providing feedback

• Implementing strategies to improve efficiency and productivity

• Handling escalated issues and re...read more
Answered by AI
Add your answer

Prefer some aptitude test

Q1. Introduction about you and your work experience
Add your answer

Work related, need to solve the cases

Q1. Ops round to understand your ability
Add your answer

Aptitude test related to work process

Q1. Senior ops round
Add your answer

Q1. Discussion round
Add your answer

Q1. About normal WFM questions and about me
Add your answer

Q1. Interviewer asked about deep WFM things
Add your answer

It was excel test which was based on WFM questions

Q1. Introduction and current role responsibility
Add your answer
Q2. Your biggest proud moment
Add your answer

Question framed on Maths And Health Insurance. Regarding Proc codes

Q1. Introduction yourself then about education background
Add your answer
Q2. About your experience on your LOB and Value added Certificate courses and projects
Add your answer

There was 3 section in aptitude speaking, reading and logical reasoning

In aptitude test there is 3 sections reading , speaking and reasoning

Q1. In HR round they only ask general question like why I want to switch what was good there one thing which I don't like about my previous company etc.
Add your answer