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Teleperformance WFM Analyst Interview Questions and Answers
Updated
25 Feb 2023
1 interview found
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Anonymous
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Walk-in and was interviewed before Feb 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
IJP Round (2 Questions)
- Q1. Introduction and what do you understand by WFM, also excel test Add Answer
- Q2. Excel test can be done at home. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Show your positive and ambitious attitude, not over anything
Interview questions from similar companies
vishal deshmukh
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I was interviewed in May 2024.
1 Interview Round
1
HR Round (2 Questions)
- Q1. Tell me about yourself Add Answer
- Q2. What is your last drawn salary Add Answer
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Job Fair and was interviewed before Mar 2023.
2 Interview Rounds
1
Aptitude Test Round
Typing and writing skill
2
One-on-one Round (1 Question)
- Q1. How you tackle the worst situation. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - typing speed 30WPM, Good communication skill, English
Interview experience
Excellent
Difficulty level
Hard
Duration
Less than 2 weeks
Result
No response
I applied via Referral and was interviewed in Oct 2024.
2 Interview Rounds
1
One-on-one Round (3 Questions)
- Q1. How to reduce attrition View Answers (1)
- Q2. How to control shrinkage View Answers (1)
- Q3. How to improve communication View Answers (1)
2
One-on-one Round (2 Questions)
- Q1. How to reduce error count View Answers (1)
- Q2. How to manage team Add Answer
Skills evaluated in this interview
Hari Kutty
Interview experience
Average
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response
I applied via Walk-in and was interviewed in Sep 2024.
2 Interview Rounds
1
One-on-one Round (2 Questions)
- Q1. What is medical billing? Add Answer
- Q2. What you know about the job View Answers (1)
2
Aptitude Test Round
Prefer some aptitude test
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
3 Interview Rounds
1
HR Round (1 Question)
- Q1. About normal WFM questions and about me Add Answer
2
One-on-one Round (1 Question)
- Q1. Interviewer asked about deep WFM things Add Answer
3
Aptitude Test Round
It was excel test which was based on WFM questions
Interview experience
Average
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Approached by Company and was interviewed in Nov 2023.
1 Interview Round
1
Technical Round (3 Questions)
- Q1. Technical round was taken by the 2 operation managers. Quotations asked related to accounting entries, excel formulas, application based questions. Add Answer
- Q2. What is accounting entry for an invoice booking, accrual, prepayment and depreciation. View Answers (1)
- Q3. Excel formulas to club two cell values and what are limitations of VLOOKUP formula. View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Be prepared with accounting entries, good excel knowledge and few basic + advance excel formulas.
I applied via Referral and was interviewed in Oct 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Aptitude Test Round
Question framed on Maths And Health Insurance. Regarding Proc codes
3
One-on-one Round (2 Questions)
- Q1. Introduction yourself then about education background Add Answer
- Q2. About your experience on your LOB and Value added Certificate courses and projects Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Before applying go to company website and check about company's profile and go through Job Description shared through mail for your reference and work on those slides then coming to experience let you know what have you learnt from previous company and worked on any projects please include those for eye catching
Interview experience
Average
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Not Selected
I was interviewed in Aug 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
Technical Round (2 Questions)
- Q1. What Forecasting Method you use while forecasting?
Ans:
Moving Average
Weightage average Method View Answers (1)
- Q2. How to calculate FTE requirement basis on call volume, AHT, Occupancy, Working Days and Working Hrs? Call Volume:50000 AHT: 1200 Occupancy: 85% Working Days: 5 ...read more View Answers (2)
Interview Preparation Tips
Interview preparation tips for other job seekers - For this profile you should have manpower planning knowledge, Forecasting knowledge, Team handling experience, interaction with operation team.
Interview experience
Average
Difficulty level
Easy
Duration
-
Result
Selected
I applied via Referral and was interviewed before Dec 2023.
3 Interview Rounds
1
Aptitude Test Round
Easy and comfortable test
2
HR Round (2 Questions)
- Q1. Self intro given Add Answer
- Q2. Nothing only self intro they asked Add Answer
3
Group Discussion Round
Discussion about salary
Interview Preparation Tips
Interview preparation tips for other job seekers - Firstsource is the good company for experience people
Teleperformance Interview FAQs
How many rounds are there in Teleperformance WFM Analyst interview?
Teleperformance interview process usually has 2 rounds. The most common rounds in the Teleperformance interview process are Resume Shortlist.
How to prepare for Teleperformance WFM Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are IEX, WFM, Capacity Planning, Scheduling and Dmaic.
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People are getting interviews through
based on 1 Teleperformance interview
WalkIn
100%
Low
Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.
Interview Questions from Similar Companies
Fast track your campus placements
9%
less
than the average WFM Analyst Salary in India
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Teleperformance WFM Analyst Reviews and Ratings
based on 16 reviews
Rating in categories
|
Customer Care Executive
6.4k
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|  ₹0.8 L/yr - ₹7.3 L/yr |
|
Customer Service Executive
6.1k
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| ₹0.9 L/yr - ₹7.5 L/yr |
|
Customer Service Associate
6k
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| ₹0.8 L/yr - ₹4.2 L/yr |
|
Team Lead
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| ₹1.1 L/yr - ₹8 L/yr |
|
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2.9k
salaries
| ₹1 L/yr - ₹6 L/yr |
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