TTEC India WFM Analyst Interview Questions and Answers

Q1. Introduction and what do you understand by WFM, also excel test
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Q2. Excel test can be done at home.
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Q1. What is medical billing?
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Q2. What you know about the job
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Team Lead Operations is responsible for overseeing daily operations, managing team members, and ensuring efficiency and productivity.
• Responsible for overseeing daily operations and ensuring smooth workflow

• Managing and leading a team of employees

• Setting goals and targets for the team

• Monitoring performance and providing feedback

• Implementing strategies to improve efficiency and productivity

• Handling escalated issues and re...read more
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Prefer some aptitude test

Q1. Introduction about you and your work experience
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Work related, need to solve the cases

Q1. Ops round to understand your ability
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Aptitude test related to work process

Q1. Senior ops round
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Q1. Discussion round
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Q1. Walk me through your professional experience.
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Q2. Can you come today for operations round?
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Q1. Technical round was taken by the 2 operation managers. Quotations asked related to accounting entries, excel formulas, application based questions.
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Q2. What is accounting entry for an invoice booking, accrual, prepayment and depreciation.
Ans. 
Accounting entries for invoice booking, accrual, prepayment, and depreciation.
• Invoice booking: Debit accounts payable, credit expense or asset account.

• Accrual: Debit expense or asset account, credit accrual account.

• Prepayment: Debit prepayment account, credit cash or accounts payable.

• Depreciation: Debit depreciation expense, credit accumulated depreciation.
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Q3. Excel formulas to club two cell values and what are limitations of VLOOKUP formula.
Ans. 
Excel formulas to club two cell values and limitations of VLOOKUP formula.
• To combine two cell values in Excel, you can use the CONCATENATE function or the ampersand (&) operator.

• Example: =CONCATENATE(A1, B1) or =A1&B1

• VLOOKUP is a powerful Excel function used to search for a value in a table and return a corresponding value from another column.

• Limitations of VLOOKUP include: it only searches in the leftmost column of th...read more
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Q1. Introduction and current role responsibility
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Q2. Your biggest proud moment
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There was 3 section in aptitude speaking, reading and logical reasoning

In aptitude test there is 3 sections reading , speaking and reasoning

Q1. In HR round they only ask general question like why I want to switch what was good there one thing which I don't like about my previous company etc.
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