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IntouchCX Wfm Real Time Analyst Interview Questions and Answers
IntouchCX Wfm Real Time Analyst Interview Experiences
1 interview found
Anonymous
Interview Questionnaire
2 Questions
- Q1. What is the correlation between service level & occupancy?
- Ans.
Service level and occupancy have a positive correlation.
Service level is the percentage of calls answered within a specific time frame.
Occupancy is the percentage of time agents spend handling calls.
Higher occupancy can lead to lower service level as agents may be busy with other tasks.
Lower occupancy can result in higher service level as agents are readily available to answer calls.
Optimizing occupancy levels is cruci...
- Q2. What is concurrency and formula of it?
- Ans.
Concurrency is the number of tasks that can be executed simultaneously in a system.
Concurrency is important in real-time analysis to ensure that the system can handle the workload.
Formula for concurrency is: Concurrency = (Total workload in seconds) / (Average handling time in seconds)
For example, if the total workload is 3600 seconds and the average handling time is 10 seconds, then the concurrency would be 360.
Concur...
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Chetan Maurya
Interview Questionnaire
1 Question
- Q1. HR asked about work experience
Interview Preparation Tips
Experience: I was waiting for shortlisting
I applied via Referral and was interviewed before Dec 2019. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. About Basic Accounting rules & people management
Interview Preparation Tips
I applied via Naukri.com
Interview Questionnaire
1 Question
- Q1. Journal entries
Interview Preparation Tips
SRI
I applied via Naukri.com and was interviewed before Dec 2019. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. About your previous job role
- Q2. How many agents under you
- Ans.
The number of agents under me varies depending on the project and team size.
The number of agents can range from a few to several dozen.
It also depends on the level of responsibility and complexity of the project.
For example, in my previous project, I had 12 agents under me, while in another project, I had 25.
I ensure that I have the right number of agents to effectively manage the project and meet the client's expectat
- Q3. Are you able work in all shifts
- Q4. Are you able to relocate in allover india
Interview Preparation Tips
I applied via Referral and was interviewed in Dec 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. React basics and practical experience along with testing
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Aug 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Java,case study,python,spark
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Feb 2021. There was 0 interview round.
Interview Preparation Tips
1. Tell me about yourself.
2. Why should we hire you.
3. What are the skills you have.
I applied via Referral and was interviewed before Aug 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Requirement gathering
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