IntouchCX Wfm Real Time Analyst Interview Questions and Answers

Q1. About my introduction
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Q2. My work roles and responsibilities
Ans. 
As a Real Time Management Associate, my work roles and responsibilities include monitoring and analyzing real-time data to make informed decisions.
• Monitoring real-time data to ensure operations are running smoothly

• Analyzing data to identify trends and make recommendations for improvements

• Making quick decisions based on real-time information

• Communicating with team members to coordinate responses to real-time issues
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Q1. About my introduction
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Q2. My roles and responsibilities
Ans. 
As a Real Time Management Associate, my roles and responsibilities include monitoring and optimizing real-time operations to ensure efficiency and productivity.
• Monitoring real-time performance metrics

• Identifying and addressing operational issues as they arise

• Optimizing workforce scheduling and resource allocation

• Collaborating with team members to improve processes

• Providing timely reports and analysis to management
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Q1. My introduction
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Q2. My roles and responsibilities
Ans. 
As a Real Time Management Associate, my roles and responsibilities include monitoring and analyzing real-time data to optimize operational efficiency.
• Monitoring real-time data to identify trends and patterns

• Analyzing data to make recommendations for improving efficiency

• Collaborating with team members to implement changes based on data analysis

• Ensuring timely response to any issues or discrepancies in operations
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Q3. My work experience
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Q4. About varient some questions related to my work
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Q1. WFM basics like SLA
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Q2. Correlation between WFM terms
Ans. 
The correlation between WFM terms refers to the relationship between different terms used in Workforce Management.
• Correlation between WFM terms helps in understanding how different factors impact each other in workforce management.

• For example, the correlation between schedule adherence and service level can indicate how well agents are adhering to their schedules in order to meet service level goals.

• Analyzing the corre...read more
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Q1. Test paper was given to solve by sharing screen
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Q2. BPO centric topics SLA, attrition etc
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Q3. Same as I mentioned
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Q4. Power bi dashboard asked
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Q1. Tell me about yourself
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Q2. What is your last drawn salary
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Typing and writing skill

Q1. How you tackle the worst situation.
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Q1. Brief introduction and current profile related questions.
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Q1. FTE calculation
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Q2. Create Schedules
Ans. 
Creating schedules involves assigning shifts to employees based on their availability and business needs.
• Consider employee availability and preferences

• Balance workload and coverage needs

• Use scheduling software for efficiency

• Communicate changes and updates effectively

• Adjust schedules as needed based on feedback and performance
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Q1. Introduction and experience
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Q1. Will check knowledge and excel formulas
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